Ratings based on 1,320 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from dandridge tn

pleasant stay

Posted Jul 26, 2016
Pros: clean and close to everything
Cons: nothing
Location: lots of things nearby.parks,museums,space center and the beach was only an hour away.
everything was excellent and very close to lots of activities.
4 out of 5
by A verified traveler from TX

Nice hotel close to Med Center.

Posted Jun 30, 2016
Friendly staff willing to help guests. Ample parking. Close to Med Center.
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
Thank you for your excellent rating and kind words.
5 out of 5
by A verified traveler from Venezuela

Great hotel with convenient location

Posted Jun 28, 2016
The staff is very friendly and check in process was the fastest I have experienced so far. I would stay again if I have to.
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
Thank you for your kind words and excellent rating. We look forward to your next visit.
4 out of 5
by A verified traveler from diosdado

na

Posted Jun 28, 2016
i went to het a bag of chips and a coke the lady at 4:30 am was not friendly compare to the others this was on sunday june 27th at 4:30 am i also found a live roach on the carpet of the room .. eveything else was good
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
Thank you for taking time out of your day to provide your comments. We consider all feedback to be a critical part of our success. I have reviewed your comments with the team and we have implemented steps to address your issues. We look forward to your future visit.
5 out of 5
by A verified traveler from mcallen tx

Great hotel close to what I needed

Posted Jun 25, 2016
Pros: Very comfy
Cons: Nothing
Location: Close to the hospitals
I love this hotel. It was so relaxing for me in a very stressed time. I got a wonderful nights sleep.
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
Thank you for your excellent rating.
5 out of 5
by A verified traveler

All good, but Expedia description was/is wrong.

Posted Jun 12, 2016
I booked a Deluxe 2 queen bed room with separate sitting area. There is no such room at this hotel.
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
Thank you for your feedback. You are indeed correct, there is no such room in existence at our property. We have reviewed our listing and have yet to locate the description that you mentioned. Please rest assured that we will get to the bottom of it. Thank you again for bringing it to our attention and we are happy to hear that you enjoyed your time with us.
5 out of 5
by A verified traveler

Perfect for before or after flights.

Posted Jun 2, 2016
Convenient for the airport, especially before an early morning flight.
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
Thank you for taking time out to provide your feedback. We are happy to hear that your enjoyed your stay and we look forward to your next visit.
4 out of 5
by A verified traveler

great location

Posted Jun 1, 2016
Pros: It's pretty new and the contemporary decor is great
Cons: allowing expedia bookings to have more benefits rather than getting expedia assigned rooms
Location: medical plaza...
This is a really nice hotel. It's right in the middle of the medical area of the city. We didn't see much, as we just slept there. The only thing I didn't like was that when I checked in and was given a room in the 1st floor, I asked to be moved and was told that the room had been assigned that floor because it was booked on Expedia. This is the first time a hotel tells me this... I always book on Expedia. We were right next to the ice machine, however we got lucky and not many people went there... I guess because it was during the week. Besides this small incident, everything was great. The room was perfect and the the contemporary decor was great. We had breakfast there and it was delicious but a bit pricy.
Comment from Hotel Management
Jul 5, 2016 by Manager, Hotel Management
We thank you for taking time out of your day to provide your feedback. Unfortunately I think you may have confused us with another property. We are a high rise building that does not have any rooms on the first floor.
5 out of 5
by A verified traveler from texas

Great

Posted May 15, 2016
I picked the courtyard because it was close to NRG arena. The best part about that was that the shuttle van will take you anywhere with in 3miles.
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for taking time out to provide your feedback. We truly appreciate your comments. With us being just 3 blocks from NRG, the shuttle is just an added bonus. I am thrilled to hear that you enjoyed your time with us.
4 out of 5
by A verified traveler

Great Hotel and Location

Posted May 6, 2016
Pros: Location, updated look and great staff
Cons: There was an odd smell in our room.
Location: Very close to hospitals, such as MD Anderson.
I really liked this hotel. Pros: Great staff Inviting pool Location to hospitals Café Free parking Cons: The room had an odd smell Would I book again/ Yes!
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for taking time out of your day to provide your feedback. We truly appreciate your kind words. We look forward to your future visit.