Outdoor pool

Reviews of Courtyard by Marriott Houston Northwest

3 out of 5
Courtyard by Marriott Houston Northwest
11050 Louetta Rd, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 348 out of 592 reviews" "
Rating 8 - Good. 164 out of 592 reviews" "
Rating 6 - Okay. 39 out of 592 reviews" "
Rating 4 - Poor. 25 out of 592 reviews" "
Rating 2 - Terrible. 16 out of 592 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we’re we’re looking for
Stayed 1 night in Apr 2024

6/10 Okay

SIMONE

Liked: Cleanliness, staff & service
Heard gun shots the first night there while sotting outside in pool area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

kevin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Did not get houskeeping service. As i checked out and expressed this to the front desk person, she didn’t care at all.
Stayed 2 nights in Mar 2024
Response from Jenn on Apr 10, 2024
Hi Kevin, Thank you so much for your comments, and my sincerest apologies for your experience. Please trust we will use your feedback to tighten our services and better your experience. We hope to have another opportunity to serve.

4/10 Poor

Tyleshia

Stayed 3 nights in Mar 2024
Response from Jenn on Apr 10, 2024
Hello Tyleshia, we are terribly sorry we did not exceed your expectations. Please give us a call to discuss your experience. Your experience will help us grow and improve our service.

10/10 Excellent

Michele

Traveled with family
Liked: Amenities
The staff were very polite and friendly. The room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jenn on Apr 10, 2024
HI Michele! Thank you for your kind words. Our goal is a great experience, and we are thrilled we hit the target.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and the rooms were spotless. Never have to worry when I come to a courtyard
Stayed 2 nights in Feb 2024
Response from Jenn on Apr 10, 2024
Hi Anthony, your comments were music to our ears! Thank you for sharing. Our team will keep stiving for excellence.

10/10 Excellent

Myeshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Dec 2023
Response from Jenn on Jan 4, 2024
Hi Myeshia! Thank you for your review. We are thrilled we made your stay!

10/10 Excellent

Cartha

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Jenn on Jan 4, 2024
Thank you Cartha for the review and for choosing our hotel for your travels. We hope to see you again soon!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenn on Jan 4, 2024
Hi Brandi, Thank you for taking the time to leave a review. We were happy to be of service.

6/10 Okay

Bradford

Traveled with partner
Liked: Cleanliness, staff & service
Friendly, professional front desk staff. The wallpaper over the bed is peeling. Twoply toilet paper would be nice.
Stayed 2 nights in Dec 2023
Response from Jenn on Jan 4, 2024
Hi Bradford, thank you for your comments. We will certainly make some adjustments and hope to see you again the next time your travels bring you back to Houston.

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly. The restaurant needs to have vegan options for dinner. I was able to get avocado toast without the egg for breakfast, but there were no vegan options of substance for dinner.
Stayed 1 night in Nov 2023

10/10 Excellent

Regina

Traveled with family
Liked: Amenities, property conditions & facilities
The property was clean and completely comfortable
Stayed 2 nights in Nov 2023

2/10 Terrible

John

Traveled with partner
Disliked: Amenities
I asked for a refund as i accidentally booked room for sunday when i needed it for saturday. Requested cancelation and refund via expedia. Never checked into accidental reservation therefore low score give. Dont know why receiving this questionnaire. Thank you in advance for getting refund taken care for me on this mistaken transaction.
Stayed 1 night in Nov 2023

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenn on Nov 8, 2023
Hi Thanh. Thank you so much for your review! We hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for some out of town guests, they were very happy
Stayed 2 nights in Oct 2023
Response from Jenn on Nov 8, 2023
Hi Eric, so happy we made your say a great one. Thank you for your review!

2/10 Terrible

Catherine, Portland

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our trip to Houston was part of a larger vacation. We choose this hotel because it advertised a pool and hot tub. Our stay was in mid-March. Neither the pool, nor the hot tub was available for guests to use. Apparently the hotel thought it could save money by closing them. For me, that is FALSE ADVERTISING.
Stayed 5 nights in Mar 2023
Response from Jenn on Oct 21, 2023
Hello Catherine, we are terribly sorry we did not provide you with a experience we are known for providing. Unfortunately, we do have to service the pool from time to time, however we do strive to keep it open as often as the weather permits.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Jenn on Oct 21, 2023
Hi Gerald, thanks for the awesome rating!

8/10 Good

Viveca

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is clean and the lobby is comfortable and modern. Their was a sign that stated there was a whirlpool but I could not find it.
Stayed 3 nights in Sep 2023
Response from jenn on Oct 21, 2023
Hello Viveca, Thank you for the review. We apologize for the confusion with the Whirlpool. We actually do not have a whirlpool and are getting our signage updated.

10/10 Excellent

Gloria, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and quiet. Staff was friendly and at tentative. Would stay here again.
Stayed 2 nights in Sep 2023
Response from Jenn on Oct 21, 2023
Hi Gloria, we are looking forward to your next visit. Thank you so much for your kind words.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great stay and very clean
Stayed 1 night in Aug 2023
Response from Jenn on Sep 16, 2023
A perfect 10! Thank you so much for your review. We look forward to your next visit.

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jenn on Aug 15, 2023
Jane Thank you so much for your feedback! 5 out of 5 is always our goal!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashley was the best. Love the available water in the lobby
Stayed 3 nights in Jul 2023
Response from Jenn on Aug 15, 2023
Hi Gillian, We are thrilled to see Ashley made your stay so special and you took advance of our water station. Thank you so much for staying with us. We look forward to your next visit.

8/10 Good

Sheila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but the only down side was the sleeper “sofa” I wouldn’t even really call it a sleeper chair. Not everything in Texas is bigger.
Stayed 2 nights in Jul 2023
Response from Jenn on Aug 15, 2023
Hi Sheila, Thank you for your comments, we are sorry to hear the sleeper sofa did not work out for you. Next time you're in Houston please reach out and we can certainly assist with alternative arrangements to the sofa. We truly appreciate your stay.

10/10 Excellent

Cartha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was one of the better hotels I've stayed in.
Stayed 5 nights in Jul 2023
Response from Jenn on Aug 15, 2023
Hello Cartha, Thank you for your kind words. We are so happy to hear we rank amongst the better hotels! We are committed to making every stay enjoyable and refreshing.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
Everything was great
Stayed 2 nights in Jul 2023
Response from Jenn on Aug 15, 2023
Hi John, thank you so much for your comments. We are thrilled to have been a part of such a special visit. We hope to be of service to you again.

6/10 Okay

Bill

Liked: Staff & service
Staff was nice. No coffee in lobby. Only star bucks.
Stayed 1 night in Jun 2023
Response from Jenn on Jun 14, 2023
Hi Bill, thank you for your comments, while our coffee is not in the lobby our Starbucks is open for you 24 hours a day. We hope to see you again soon.

10/10 Excellent

Pene

Stayed 2 nights in Jun 2023
Response from Jenn on Jun 14, 2023
Hi Pene, thank you for the rating! Come back to see us soon.

10/10 Excellent

Babagene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel, modern, clean and reasonably priced.
Stayed 3 nights in May 2023
Response from Jenn on Jun 14, 2023
Hi Babagene, we are happy you enjoyed your stay! Thank you for choosing Courtyard.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful front desk staff. Very cheerful and helpful. Basic amenities.
Stayed 2 nights in Apr 2023
Response from Jenn on Jun 14, 2023
Hi Lawrence thank you for your comments. We are glad to be exactly what you need. We hope to see you again.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so polite and kind. Room was clean and very comfortable. Convenient location for everything we had going on.
Stayed 4 nights in Apr 2023
Response from Jenn on Jun 14, 2023
Hi Wendy, thank you so much for your kind words. We hope to see you again soon.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Apr 2023
Response from Jenn on Jun 14, 2023
Hi Melissa, thank you for staying with us. We are so glad you enjoyed your stay.

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Served the purpose decent price
Staff is very kind, hotel is ok. Expected a little better from a courtyard line. Tvs need updating whatever causes it, it takes 15 seconds from when button pressed on remote does anything on the TV like to change channel or check guide etc. The bed was not very conformable. Can hear loudly in wall must be a pipe running right next to my bed when someone above uses water or flushes toilet. Balcony outside room was littered with wasp nest in the corners. Hot tub outside water looked green and so full of leaves and twigs would never considupgrades. Water pressure wasn't great. Bathtub made horrible creaking noises when stepped in, sounded like it was ready to break at any second, was scared to take a shower. Price isn't bad but think they need to make some upgrades.
Stayed 6 nights in Apr 2023

10/10 Excellent

Tiara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kate an Robert made my stay amazing
Kate checked me in and it was easy. The room was exactly like the photos. The room was comfortable. Kate and Robert were both very amazing and attentive during my stay. They made me feel right at home. Robert even gave me food options in the neighborhood. Everything about my stay was perfect.
Stayed 1 night in Apr 2023

10/10 Excellent

Avadhut Vithal

Stayed 1 night in Apr 2023

8/10 Good

Israel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Staff was over the top friendly. Hotel bar was a very nice. Only reason its not all 5’s is because our fridge didn’t work. Plenty of grocery stores/restaurant’s near by!
Stayed 1 night in Apr 2023

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Staff helpful.
Stayed 2 nights in Mar 2023

6/10 Okay

Lester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was too hard. Unable to sleep on it. Left day early it just wasn’t worth staying and being miserable
Stayed 2 nights in Mar 2023

10/10 Excellent

Rosalinda

Traveled with partner
Liked: Staff & service, amenities
Parking is too dark at night not enough space for parking. Hotel sheets smelled dirty especially pillow cases, smelled moldy and dirty as soon as we entered room.
Stayed 2 nights in Feb 2023

6/10 Okay

Abby

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Staff was friendly but didn’t run the credit card appropriately and rang us at 11pm to have us run the card again
Stayed 2 nights in Feb 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a Good Experience!
Great location and a nice hotel to stay at if you're in the area. We have stayed multiple times over the years and have no complaints about anything at this location. Fast, Professional and friendly service. We will stay here again in the future.
Stayed 1 night in Feb 2023

2/10 Terrible

Misty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked property for hot tub because of a sports tournament and it was out of service. No water in it at all. There was a very weird clear sticky substance around the windows and the ac unit. We think it was because of bugs. Like a poison. The bathroom sink had flies coming out of it. I have pictures to back up all this info. I would never stay here again to save my life. Extensive construction and taped off areas. Couldn’t use gym. Starbucks breakfast, the girls working counter didn’t know how to make any of the food they listed. In the evening the counter turns into a bar, again the girls working didn’t know how to make or serve drinks. STOP CHARGING FOR AMENITIES YOU DON’T PROVIDE! Also, if part of your amenities are broken or y provided, then you need to charge less/offer a discount.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so polite and welcoming when I arrived.
Stayed 1 night in Jan 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Heather

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a busy holiday weekend but the staff was professional and friendly. The rooms were clean and comfortable. Despite New Year celebrations our rooms were quiet! Great experience.
Stayed 1 night in Dec 2022

10/10 Excellent

Nyya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was accommodating a mnd extremely helpful.
Stayed 1 night in Nov 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!