Reception

Reviews of Courtyard Houston Sugar Land/Stafford

3 out of 5
Courtyard Houston Sugar Land/Stafford
12655 Southwest Fwy, Stafford, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 8 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 5 out of 50 reviews" "
Rating 2 - Terrible. 3 out of 50 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Adeola

Traveled with partner
Rooms too small, prices too high.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, staff was friendly, room was great, and lots of dining options
Stayed 1 night in Mar 2024
Response from Marco Gonzalez on Mar 6, 2024
Thank you for choosing to stay with us at Courtyard by Marriott Stafford/Sugar Land, and for taking the time to share your experience with us.We are delighted to hear that your check-in process was efficient, our staff provided friendly service, and that you found your room to be great. It's also fantastic to know that you appreciated the variety of dining options available nearby.At Courtyard by Marriott Stafford/Sugar Land, we are committed to providing exceptional service and comfortable accommodations to all our guests, and we are thrilled that we were able to meet your expectations during your recent stay.Your feedback is greatly appreciated and will be shared with our team as motivation to continue delivering outstanding service to all our guests.Once again, thank you for your kind words, and we look forward to welcoming you back on your next visit to the area.Warm regards,Marco GonzalezGeneral ManagerCourtyard by Marriott Stafford/Sugar Land

8/10 Good

Lee

Stayed 3 nights in Feb 2024

10/10 Excellent

Noelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was fantastic- unusually friendly and helpful with my travel needs.
Stayed 1 night in Feb 2024
Response from Marco Gonzalez on Feb 26, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a fantastic experience with our front desk staff during your recent stay at the Courtyard by Marriott Sugar Land/Stafford.Providing exceptional service to our guests is always our top priority, and we're delighted that our team went above and beyond to assist you with your travel needs. Your kind words will be shared with our staff as recognition of their outstanding efforts.We truly appreciate your recognition of our team's friendliness and helpfulness, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Marco GonzalezGeneral ManagerCourtyard by Marriott Sugar Land/Stafford

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammie Gatewood on Dec 29, 2023
Thank you for taking the time out to fill out the survey. We see you enjoyed your stay. Thank you again from The Courtyard wish you and your Family. Happy Holidays.

10/10 Excellent

Reonna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Tammie on Nov 20, 2023
Thank you for your feedback. We are happy to hear that you had enjoyable time. Here at The Courtyard By Marriott/ Stafford. We look forward to you stay with us again in the future.

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard/ stafford on Nov 21, 2023
Thank you for your feedback. We are happy that you had an enjoyable stay. Hope to see you again.

10/10 Excellent

Ashley

Stayed 3 nights in Nov 2023
Response from Marco Gonzalez on Dec 7, 2023
Thank you so much for taking the time to rate your experience at Courtyard by Marriott Stafford/Sugar Land. We truly appreciate your positive feedback and the 5-star rating.If you have any specific comments or suggestions to share, feel free to reach out. We value your input and look forward to hosting you again in the future.Marco GonzalezGeneral Manager

10/10 Excellent

Ritza

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 2 night stay with my family and it was great. Hotel was clean and comfortable and the front desk staff was amazing. Very friendly, welcoming and helpful. Would definitely stay here again!
Response from Marco Gonzalez on Oct 23, 2023
Thank you for your wonderful feedback! We're delighted to hear that you and your family had a great two-night stay at our hotel. Providing a clean and comfortable experience is a top priority for us, and we're thrilled that you found it to your satisfaction. It's also fantastic to know that our front desk staff made a positive impression by being friendly, welcoming, and helpful. We genuinely appreciate your kind words and look forward to welcoming you back for another excellent stay. Your comfort and satisfaction mean a lot to us, and we're here to ensure your next visit is just as enjoyable. Safe travels!Marco GonzalezGeneral Manager

4/10 Poor

Mike

Business traveler
Disliked: Staff & service
Horrible experience!!!
An hotel employee opened my locked hotel room door and stepped in without knocking and permission, intruding my privacy. Horrible experience!!!
Stayed 1 night in Sep 2023
Response from Tammie on Oct 1, 2023
Hello Mr. Mike your room was scheduled for checkout and you did not have no late check out and there was no DND sign on your door when housekeeper knock no one answer so at that time they have the right to enter the room.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Roaches. Enough said.
Stayed 2 nights in Sep 2023
Response from Marco Gonzalez on Oct 4, 2023
I apologize sincerely for the inconvenience you faced due to roaches during your recent stay. Your feedback is invaluable, and we take it seriously.We have already initiated prompt measures to address this issue, ensuring it won't affect future guests. Cleanliness and comfort are our top priorities, and we are committed to improving.Your satisfaction matters greatly to us, and we'd appreciate the opportunity to host you again in the future. If you have further comments or require assistance, please reach out directly.Thank you for your understanding.Warm regards,Marco GonzalezGeneral Manager

8/10 Good

Justine

Business traveler
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 7 nights in Aug 2023
Response from Marco Gonzalez on Oct 4, 2023
Thank you for choosing Courtyard by Marriott Sugar Land/Stafford for your recent stay. We are delighted to hear that you had a great experience with us.At Courtyard by Marriott Sugar Land/Stafford, we strive to provide our guests with top-notch service and a comfortable environment. It's wonderful to know that we met your expectations during your stay.If you have any suggestions or feedback on how we can make your next visit even more enjoyable, please don't hesitate to share. Your insights are valuable to us.We look forward to welcoming you back soon for another excellent stay. If you need anything in the meantime, please feel free to reach out.Best regards,Marco GonzalezGeneral ManagerCourtyard by Marriott Sugar Land/Stafford

10/10 Excellent

Jose

Traveled with family and small children
Liked: Amenities
Nice rooms and the staff is great.
Stayed 1 night in Sep 2023
Response from Marco Gonzalez on Oct 4, 2023
Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed our nice rooms and experienced excellent service from our staff at Courtyard by Marriott Sugar Land/Stafford. We look forward to welcoming you back for another pleasant stay.Warm regards,Marco GonzalezGeneral ManagerCourtyard by Marriott Sugar Land/Stafford

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great staff
Stayed 1 night in Sep 2023
Response from Tammie on Nov 20, 2023
Thank you Ms. Felicia for your feedback. We happy to hear you had an enjoyable time.

10/10 Excellent

Dyron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Marco Gonzalez on Oct 4, 2023
Thank you for your perfect rating! We're delighted to know you had an outstanding experience at Courtyard by Marriott Sugar Land/Stafford. We look forward to welcoming you back in the future.Warm regards,Marco GonzalezGeneral ManagerCourtyard by Marriott Sugar Land/Stafford

4/10 Poor

Dipak, WEST HARTFORD

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No food or complematory breakfast in morning. Cockroches in room. No hot water in morinig on 8/20/23 We are religioue people do not go out without bath. Unfortunately we had to go without bath.
Stayed 3 nights in Aug 2023
Response from Marco Gonzalez on Oct 4, 2023
I want to extend my sincere apologies for the challenges you faced during your recent stay at Courtyard by Marriott Sugar Land/Stafford. Your feedback is of utmost importance to us, and I'm truly sorry to hear about the inconveniences you experienced.It is disappointing to learn about the issues you encountered, such as the absence of hot water and the presence of pests in your room. Unfortunately, all Courtyard by Marriott's do not offer complimentary breakfast. Please know that these are not reflective of our usual standards, and I completely understand your frustration.I assure you that we take your comments seriously, and we will be addressing these concerns promptly to prevent any recurrence. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we sincerely regret that we fell short of your expectations during your visit.We appreciate your understanding and patience in this matter. If you decide to give us another chance, I can assure you that we will do everything within our power to make your next stay exceptional.Thank you for choosing Courtyard by Marriott Sugar Land/Stafford, and I hope we have the opportunity to welcome you back for a much-improved experience in the future.Best regards,Marco GonzalezGeneral ManagerCourtyard by Marriott Sugar Land/Stafford

10/10 Excellent

Alex

Stayed 2 nights in Jul 2023

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 3 nights in Jun 2023

8/10 Good

DeMarius

Stayed 2 nights in Jun 2023

2/10 Terrible

Teisha

Stayed 2 nights in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Front desk manager on staff very helpful thx y
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in May 2023
Response from Tammie Gatewood Assistant General Manager on May 22, 2023
Thank you again Mr. Richard for choosing our location. I am glad to hear that you enjoyed your stay. Hope to see you again in the near future.

10/10 Excellent

Shannon

Stayed 1 night in May 2023
Response from Marco Gonzalez on May 21, 2023
Thank you so much for taking the time to rate your recent stay at Courtyard by Marriott Stafford/Sugar Land with a perfect 5-star review! We greatly appreciate your positive feedback and are thrilled to hear that you had an enjoyable experience with us.Our team at Courtyard by Marriott Stafford/Sugar Land strives to provide exceptional service and create memorable stays for our guests, so it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back on your future visits to Stafford/Sugar Land.Thank you once again for choosing Courtyard by Marriott Stafford/Sugar Land. We look forward to serving you again soon!

10/10 Excellent

Aaron

Stayed 1 night in Apr 2023
Response from Marco Gonzalez on May 2, 2023
Thank you for taking the time to rate your recent stay with us at Courtyard by Marriott Stafford Sugar Land. We appreciate your perfect score and are glad to see that you had an enjoyable experience. We hope to have the pleasure of hosting you again soon. Thank you for choosing us!Best regards,Marco GonzalezGeneral Manager

10/10 Excellent

Adam

Stayed 1 night in Apr 2023
Response from Marco Gonzalez on May 2, 2023
Thank you for taking the time to rate your recent stay at Courtyard by Marriott Stafford Sugar Land with a perfect score of 10 out of 10! We are thrilled to hear that your stay with us was exceptional and met all your expectations. Our team takes great pride in providing top-notch customer service and comfortable accommodations, so your feedback means a lot to us.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next trip to the area.Best regards,Marco GonzalezGeneral Manager

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly, professional and polite staff.
Stayed 2 nights in Apr 2023
Response from Marco Gonzalez on May 2, 2023
Thank you for taking the time to leave us a review! We are thrilled to hear that you found our hotel quiet and our staff friendly, professional and polite. We strive to make every guest's stay enjoyable and we're happy to hear we hit the mark with your visit. We hope to see you again soon!

10/10 Excellent

Donna, Atlanta

Stayed 1 night in Apr 2023
Response from Marco Gonzalez on May 19, 2023
Thank you so much for taking the time to rate your recent stay at Courtyard by Marriott Stafford/Sugar Land with a perfect 5-star review! We greatly appreciate your positive feedback and are thrilled to hear that you had an enjoyable experience with us.Our team at Courtyard by Marriott Stafford/Sugar Land strives to provide exceptional service and create memorable stays for our guests, so it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back on your future visits to Stafford/Sugar Land.Thank you once again for choosing Courtyard by Marriott Stafford/Sugar Land. We look forward to serving you again soon!Best regards,Marco GonzalezGeneral Manager

4/10 Poor

Carrie

Business traveler
Liked: Cleanliness, staff & service
Just OK
Have to step into shower to turn on water and therefore get wet first, no shelves inside shower for personal toiletries - had to set them on floor. Bed was comfortable. Room needs better lighting.
Stayed 2 nights in Mar 2023
Response from Marco Gonzalez on Apr 4, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our bed comfortable.We apologize for any inconvenience you may have experienced with the shower design and the lack of shelves for toiletries. We will definitely take this into consideration for future renovations.Regarding the lighting in the room, we appreciate your feedback and will look into ways to improve the lighting.We hope you will give us the opportunity to better serve you in the future.Best regards,Marco GonzalezGeneral Manager

10/10 Excellent

Robyn

Stayed 1 night in Mar 2023
Response from Marco Gonzalez on May 2, 2023
Thank you for taking the time to give us a 5-star rating. We are glad to know that you enjoyed your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.Sincerely,Marco GonzalezGeneral Manager

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very noisy. People were playing loud music, the people above us were running and jumping in their room, and you could hear the freeway. On the other side, the staff was nice, rooms were clean, and we got our money’s worth.
Stayed 1 night in Mar 2023
Response from Marco Gonzalez on Mar 26, 2023
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our staff friendly, our rooms clean, and that you felt you got your money's worth. However, we are sorry to hear that the noise levels during your stay were not up to your expectations.We understand how disruptive noise can be, and we sincerely apologize for the inconvenience caused by the loud music, noise from the guests above you, and the freeway noise. We take all guest feedback seriously, and we will be taking steps to address these issues to ensure a more peaceful stay for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.Thank you for choosing to stay with us at Courtyard by Marriott Stafford/Sugar Land.Sincerely, Marco GonzalezGeneral Manager

6/10 Okay

SUNG KYOUN

Stayed 1 night in Mar 2023
Response from Marco Gonzalez on Mar 21, 2023
Thank you for choosing to stay with us at the Courtyard by Marriott. We are constantly striving to improve our guest experience, and we value your feedback to help us achieve this goal.We would love to hear about any areas where we could have improved. If you have a moment, could you please share your thoughts with us? Your feedback is incredibly valuable to us, and we would be grateful for any insights you could offer.Thank you again for staying with us, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

MINKYO

Stayed 1 night in Mar 2023
Response from Marco Gonzalez on Mar 21, 2023
We're sorry to hear that your recent stay with us was not enjoyable. Could you please provide us with more information about what went wrong? Your feedback is important to us, and we'll use it to identify areas for improvement.Thank you for taking the time to share your thoughts, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,Marco Gonzalez

10/10 Excellent

Roy

Stayed 2 nights in Mar 2023
Response from Marco Gonzalez on Mar 21, 2023
Thank you for choosing to stay with us at the Courtyard by Marriott. We are delighted to hear that you had a wonderful experience during your recent stay with us, and we appreciate you taking the time to share your positive review.Your kind words mean a lot to us, and they serve as a motivation for our team to continue to deliver exceptional service to all of our guests. We look forward to welcoming you back in the future and providing you with another memorable stay.Best regards,Marco GonzalezGeneral Manager

8/10 Good

hiral

Stayed 1 night in Mar 2023
Response from Marco Gonzalez on Apr 4, 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and we are glad to see that you had a satisfactory experience with us.If there is anything specific that we can do to make your next stay with us even better, please do not hesitate to let us know. We look forward to welcoming you back soon.Best regards,Marco GonzalezGeneral Manager

8/10 Good

Michael

Stayed 3 nights in Feb 2023
Response from Marco Gonzalez on Mar 26, 2023
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to see that you had a positive experience overall.While we are pleased to receive a 4 out of 5 rating, we would love to hear more about your stay and what we could have done to make it even better. If you have any additional feedback or suggestions, please do not hesitate to contact us. We are always looking for ways to improve our services and enhance our guests' experience.Thank you again for choosing to stay with us at Courtyard by Marriott Stafford/Sugar Land. We hope to have the opportunity to welcome you back soon for an even more enjoyable stay.Best regards,Marco GonzalezGeneral Manager

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was wonderful!!!! The room was great and spacious the service was excellent would def stay again!!!
Stayed 2 nights in Feb 2023
Response from Marco Gonzalez on Mar 26, 2023
Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay with us and that our spacious rooms and excellent service met your expectations.We appreciate your kind words and are thrilled to know that you would choose to stay with us again in the future. We strive to provide every guest with a comfortable and memorable stay, and we are glad to see that we succeeded during your visit.Thank you for choosing Courtyard by Marriott Stafford/Sugar Land. We look forward to welcoming you back soon.Sincerely, Marco GonzalezGeneral Manager

10/10 Excellent

Jaydip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay. Looks like its a new well maintained property.
Stayed 2 nights in Jan 2023

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people.
The people at this hotel are always so friendly and inviting. It makes a huge difference.
Stayed 1 night in Jan 2023

4/10 Poor

AJ

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overbooked
Hotel was overbooked so we had to stay in a different room type than what I booked in advance. Luckily there was a sofa bed available and my kids didn't have to sleep on the floor. Other than that, room was fairly clean and comfortable.
Stayed 1 night in Jan 2023

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2022

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks all was good
Stayed 1 night in Jul 2022

10/10 Excellent

Edmilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the couryard. I love the fact they have balconies. I love to meditate outside. I will be back soon
Stayed 2 nights in Jul 2022

6/10 Okay

Vanessa

This property was advertised as having a restaurant and a bar. It does not. It has a breakfast Starbucks cafe.
Stayed 1 night in Jul 2022

10/10 Excellent

Degray

Stayed 1 night in May 2022

10/10 Excellent

Eboni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & they’re remodeling so the look is coming together
Stayed 1 night in Apr 2022

10/10 Excellent

Lamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2022

8/10 Good

Rashid, Sugar land

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little remodel but overall was good for couple nights
Stayed 2 nights in Feb 2020