Fix the beds!
Posted Jan 21, 2017 on Hotels
We were in town for my daughter's audition for Rice University, so sleep was important. I specifically asked for a quiet room. We were put in a room right over the parking lot and had quite a bit of noise all night. Also, while the beds were comfortable, they were very noisy and made terrible noises every time we moved. Immediate attention needs to be given to the beds. I must say that the staff was very friendly and helpful.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. I will share the information with the appropriate team members so that we can improve and ultimately meet our goal of a perfect 5 star score. We look forward to seeing you again.