Ratings based on 567 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Just okay

Posted May 20, 2017
My family and I stayed here celebrating a special occasion. Dated, with a musty, moldy smell in the rooms. One of the 5 rooms we reserved smelled like mothballs. Other than that the hotel is okay for an overnight stay, but I wouldn't recommend for extended. It is walkable to several stores and restaurants, though. Difficult to locate as it is only 3 stories high and the signs are obscured.
Comment from Hotel Management
May 22, 2017 by Jamie, Hotel Management
Good Morning, Thank you for taking the time to share your review. Your feedback is valuable and we appreciate you bringing these things to our attention. I have shared your feedback with the appropriate team members to correct these issues. Have a fantastic day.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel near DT Houston

Posted May 8, 2017
Everything was great ! Employees were phenomenal, rooms were very clean and neat, not to mention the fact that I had an issue with my tv and they switched the room for me at no costs to make sure my stay was perfect. Reccomend this place to anybody coming to Houston.
Comment from Hotel Management
May 8, 2017 by Jamie, Hotel Management
Hello Kev, We are delighted to know that you enjoyed your stay with us and that you would recommend us to your family and friends! I will share your feedback with the team, I'm sure that they will be pleased to know that we met and exceeded your expectations.We look forward to seeing you again when your travels bring you back to the area.Have a fantastic day!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice Stay

Posted Apr 25, 2017
Pros: Breakfast, pool/spa. Easy check in and check out.
Cons: The evening desk clerk struggled a bit with English as a second language, so communication required some extra effort.
Location: Convenient to Rice U.
Came to the area for a visit to Rice University. The staff is friendly. The breakfast manager was particularly nice. The room was fine. Plenty of parking. Breakfast was good.
Comment from Hotel Management
Apr 26, 2017 by Jamie, Hotel Management
Hello Steve, Thank you for taking the time to let us know about your stay. We are delighted to know that you enjoyed your time here with us! We look forward to seeing you again when your travels bring you back to the area. Have a fantastic day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel.

Posted Mar 21, 2017
Have stayed here many times and am never disappointed. Great staff. Nice room. Nice lobby. Great amenities.
Comment from Hotel Management
Mar 21, 2017 by Jamie, Hotel Management
Thank you for your wonderful review. We are very pleased that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect.

Posted Mar 17, 2017
From start to finish, my stay was exactly what I needed. Room was clean, nicely appointed. Layout appeared to be well thought out (electrical outlets where they needed to be :) ) would definitely recommend or come back.
Comment from Hotel Management
Mar 19, 2017 by Jamie, Hotel Management
Thank you for your wonderful review. It was truly our pleasure to have you stay with us. We look forward to seeing you the next time your travels bring you to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio,TX

Great hotel

Posted Mar 11, 2017
Everything was clean and fresh.. staff was great and got it at a good price on expedia..i was I town for rodeo and definitely stay there again.
Comment from Hotel Management
Mar 11, 2017 by Megan, Hotel Management
Thank you for your wonderful review! We are pleased to know that you enjoyed your stay. I have shared your comments with my team members in hopes to inspire them to continue to deliver exceptional customer service. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel for the price.

Posted Feb 27, 2017
The hotel staff was very friendly. The facilities were exactly as you would expect from this hotel chain; clean and comfortable rooms coupled with friendly staff were found as expected. The location was convenient and safe. My wife and I did experience one mishap with some drinks we ordered from the bar, however it was handled excellently by the hotel staff and left us feeling satisfied.
Comment from Hotel Management
Mar 1, 2017 by Jamie, Hotel Management
Thank you for sharing your experience here at the Courtyard By Marriott West University. My apologies about the drink mishap. I have spoken with the appropriate department to make sure that it was an isolated incident. I am very happy that overall your stay was enjoyable.We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy, friendly, & comfortable

Posted Feb 20, 2017
It's my usual, quick and easy place to stay...all at a great location and good price!
Comment from Hotel Management
Feb 20, 2017 by Jamie , Hotel Management
We are very pleased and honored that we have repeatedly been your chosen hotel. Thank you for your wonderful review. We look forward to serving you again.
5 out of 5
by Billy

Nice hotel

Posted Feb 13, 2017 on Hotels
Great trip! I went to visit my new granddaughter and the location of the hotel was were conveniently located. Friendly staff, great breakfast!
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for choosing us as your hotel during your recent stay. We are very pleased to know that your stay was enjoyable. We look forward to seeing you again the next time your travels bring you to Houston.
5 out of 5
by Allen

Posted Feb 4, 2017 on Hotels
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank You your score of five out of five. We are very pleased to know that you enjoyed your stay with us. It was our honor and pleasure to serve you, and we look forward to seeing you again soon.