Ratings based on 562 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel.

Posted Mar 21, 2017
Have stayed here many times and am never disappointed. Great staff. Nice room. Nice lobby. Great amenities.
Comment from Hotel Management
Mar 21, 2017 by Jamie, Hotel Management
Thank you for your wonderful review. We are very pleased that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect.

Posted Mar 17, 2017
From start to finish, my stay was exactly what I needed. Room was clean, nicely appointed. Layout appeared to be well thought out (electrical outlets where they needed to be :) ) would definitely recommend or come back.
Comment from Hotel Management
Mar 19, 2017 by Jamie, Hotel Management
Thank you for your wonderful review. It was truly our pleasure to have you stay with us. We look forward to seeing you the next time your travels bring you to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio,TX

Great hotel

Posted Mar 11, 2017
Everything was clean and fresh.. staff was great and got it at a good price on expedia..i was I town for rodeo and definitely stay there again.
Comment from Hotel Management
Mar 11, 2017 by Megan, Hotel Management
Thank you for your wonderful review! We are pleased to know that you enjoyed your stay. I have shared your comments with my team members in hopes to inspire them to continue to deliver exceptional customer service. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel for the price.

Posted Feb 27, 2017
The hotel staff was very friendly. The facilities were exactly as you would expect from this hotel chain; clean and comfortable rooms coupled with friendly staff were found as expected. The location was convenient and safe. My wife and I did experience one mishap with some drinks we ordered from the bar, however it was handled excellently by the hotel staff and left us feeling satisfied.
Comment from Hotel Management
Mar 1, 2017 by Jamie, Hotel Management
Thank you for sharing your experience here at the Courtyard By Marriott West University. My apologies about the drink mishap. I have spoken with the appropriate department to make sure that it was an isolated incident. I am very happy that overall your stay was enjoyable.We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy, friendly, & comfortable

Posted Feb 20, 2017
It's my usual, quick and easy place to stay...all at a great location and good price!
Comment from Hotel Management
Feb 20, 2017 by Jamie , Hotel Management
We are very pleased and honored that we have repeatedly been your chosen hotel. Thank you for your wonderful review. We look forward to serving you again.
4 out of 5
by Andria

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for your score of a four out of five. We are very pleased to know that you enjoyed your stay with us. Our goal is to achieve a perfect score of 5. We would love to hear from you and know how we could improve and make your next stay more enjoyable.
3 out of 5
by A verified traveler

Fix the beds!

Posted Jan 21, 2017 on Hotels
We were in town for my daughter's audition for Rice University, so sleep was important. I specifically asked for a quiet room. We were put in a room right over the parking lot and had quite a bit of noise all night. Also, while the beds were comfortable, they were very noisy and made terrible noises every time we moved. Immediate attention needs to be given to the beds. I must say that the staff was very friendly and helpful.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. I will share the information with the appropriate team members so that we can improve and ultimately meet our goal of a perfect 5 star score. We look forward to seeing you again.
5 out of 5
by Heather

Great Hotel!

Posted Jan 17, 2017 on Hotels
We stay here every time we visit Houston because of the convenience to our family.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for your score of 5 out of 5. With a spirit to serve it is our goal to provide a level of service that exceeds your expectations. We are honored to have been of service, and look forward to seeing you again.
5 out of 5
by A verified traveler

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for your excellent review. It was our pleasure to serve you. We look forward to seeing you again, whenever your travels bring you back to Houston.
3 out of 5
by A verified traveler

Posted Jan 10, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for choosing the Courtyard By Marriott West University as you hotel. I see that during your recent stay we may have missed a few opportunities to meet and exceed your expectations. We would love to hear how we could have improved and made your stay more enjoyable. With a spirit to serve we strive to provide 5 star service.