Ratings based on 160 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Love it as always!

Posted Aug 30, 2016
Pros: I love the staff, the comfort and the homely feel.
Cons: It was under construction, which is understandable. Not really a complaint, but we can't wait to see the new décor when it's all done!
Location: We live nearby. We did our usual Montrose brunch & shopping day on Sunday. And our regular Saturday chores. We stay there for the nights away for fun.
Christian at the front desk is amazing. We also loved the night guy and the morning girl at the Starbucks/Café. We love this hotel and stay in it often due to the amazing staff. We will be back. Thanks for another lovely stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel in a convenient location

Posted Aug 15, 2016
I really enjoyed my staying at this hotel. Staff are helpful and courteous. Next time when I am back to Houston, I will definitely stay in this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible Hotel Staff

Posted Jul 18, 2016
All members of the hotel staff seemed to be really nice. Especially the lady working the bistro. I ate there for breakfast and her smile made my day start off right.
Comment from Hotel Management
Jul 20, 2016 by Amanda Johnson Front Office Manager, Hotel Management
We would like to thank you for taking the time and letting us know about our service. We have shared your comments with our team and we look forward in serving you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Comfortable night

Posted Jun 8, 2016
The staff went out of their way to help us with luggage and late departure. Food service was a little limited, walk up ordering and prices seemed pretty high; staff very friendly and ready to help, though.
Comment from Hotel Management
Jun 11, 2016 by Amanda Johnson Front Office Manager, Hotel Management
Thank you for the 4 out of 5 stars. We have shared your comments with our team. We are looking forward in serving you in the future.
3 out of 5
by A verified traveler from Victoria

Pictures are deceiving.

Posted May 22, 2016
I had to have a 4 night stay book for my husband because I was having surgery. I wanted a big room in case our kids wanted to rotate sleeping there between me being at the hospital and they visiting. I found this hotel and it look awesome online. But when we got there the room was so small and the bathrooms and furniture outdated and old. You could see the water damage on the wall from flooding and the proof was in the halls with machine blowing the carpets. I did not have a choice but to accept the room since I had to be up at 3 am for surgery after checking in so late. Plus they spent most of their time in the hospital.also the wall were so thin I heard people running around all night above the room. The only thing that I like there was the girl at the front desk they were really nice.
Comment from Hotel Management
May 26, 2016 by Norma M., Hotel Management
Thank you for taking the time out and letting us know about your stay. We do sincerely apologize for the experience you encountered. We are in the process of repairing the rooms that we damaged by the flood. We hope that we can have the opportunity to serve you again in the future and you can experience our wonderful service. Thank you again and have a wonderful day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great location

Posted May 14, 2016
Pros: The friendly staff
Cons: The beds were very firm.
The staff was great and very helpful. They have a nice business center that I was able to use. I would stay there next time in Houston for sure.
Comment from Hotel Management
May 17, 2016 by Amanda Johnson Front Office Manager, Hotel Management
Thank you for the compliements and the 5 stars!! We have shared your comments with our team and we are looking forward in serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel. Very secure w/ fence.

Posted May 3, 2016
Pros: Location. Location. Location. Conveniently located in the heart of Houston w/ many good restaurants around, a Kroger market & Chase bank steps away.
Cons: The Ice machine should be located on each floor, not at the end of the hall in the lobby.
Location: You can have a good croissant at La Madeleine for breakfast, a bowl of Pho for lunch and a feast of seafood at Papadeaux for dinner.
Very nice hotel w/ very sweet and friendly staff. We were treated w/ kindness & respect. Hotel is located not too far from the Galleria area, not too closed to the freeway. There's a Kroger next door to the hotel, very convenient, specially w/ a gas station within walking distance. The hotel is located next to many many good restaurants, a few banks & ATM locations. The lobby is beautifully designed w/ big screen T.V., a few computers w/ Internet access for guests & a gorgeous Bar where you can even conduct business or have your friends over for a couple of drinks. They even have a mini market in the lobby where you can purchase a cup of noodle (if your heart desires) or a pack of gum without having to leave the hotel.
Comment from Hotel Management
May 4, 2016 by nmartinez, Hotel Management
Thank you for staying with us. I am pleased to know that you enjoyed your stay and the staff met your expectations. I am glad that our location was convenient for you as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Westchase area Hotel, great location

Posted Apr 9, 2016
I booked through Expedia and the hotel is really nice. Pros: location, great restaurants near by, clean/comfortable rooms, hot water Cons: a little pricey, shower head was dirty, toilet seat was peeling. Overall great stay and I would definitely book this hotel again.
Comment from Hotel Management
Apr 10, 2016 by normam, Hotel Management
Thank you for staying with us and for your feedback which helps us improve. We look forward to having you as our guest again.
2 out of 5
by A verified traveler

Hotel was close to Krogers and shopping areas.

Posted Apr 6, 2016
Pros: it was located in a safe, secure neighborhood with lots of shopping and eating places.
Cons: The rooms need to be updated and sheets on the bed didn't smell clean. I had to request that be changed. The door kept getting jammed
Location: great full of shops and eating places
ok, experience. The room was small and outdated. The sheets on the bed were not clean upon arrival. The joor to the room kept jamming everytime we tried needed to reenter. The ice machine on our floor was broken so we had to walk downstairs for ice everyday and we spent 4 nights there.
Comment from Hotel Management
Jul 1, 2016 by normam, Hotel Management
Thank you for taking the time to review your stay with us and for your feedback as it does assist us in improving. I hope to have the opportunity to have you stay with us again and have a satisfactory stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near to all restaurants and shopping

Posted Apr 3, 2016
Pros: Staff pleasant
Cons: Breakfast
Location: Restaurants, night life
Easy location to get around all amenities, restaurants, pharmacy, grocery, target, home depot, walmart, and many other shops small plazas all around and mall with 5 mile radius.
Comment from Hotel Management
Apr 10, 2016 by normam, Hotel Management
Thank you for your patronage. I am pleased that you found our location and amenities convenient. We look forward to having you stay with us again.