Presidential Suite, 1 Bedroom, City View | Private kitchen | Fridge, coffee/tea maker

Reviews of Courtyard by Marriott Houston Downtown/Convention Center

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 517 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there twice! Great hotel!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Julio, it's wonderful to hear you enjoyed your stays at Courtyard Houston Downtown/Convention Center. Thank you for your loyalty and for sharing your positive experience with us. We're looking forward to welcoming you back in the future for another great stay.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Manuel, it's delightful to hear that you had a positive experience at Courtyard Houston Downtown/Convention Center. We sincerely appreciate your top rating and hope to serve you again on your next visit to our city. Until then, safe travels.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Marriott hotel
Response from Customer Service on Apr 8, 2024
Traci, it's wonderful to hear you had a great experience at the Courtyard Houston Downtown/Convention Center. Our team members strive to ensure each guest enjoys their stay. We're looking forward to welcoming you back in the future.

10/10 Excellent

braulio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the comfy bed and quiet ac! Walking distance to restaurants, bars and baseball park! Very clean and friendly staff!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Braulio, it's fantastic to read you enjoyed your stay at Courtyard Houston Downtown/Convention Center. Our prime location and clean facilities are definitely a highlight for many. We're thrilled you found our team members friendly and the bed comfortable for a restful night's sleep. We look forward to your next visit when you're in town for another ball game, or just to explore the neighborhood restaurants and bars.

10/10 Excellent

Virkarina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No regular parking only valet
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Virkarina, it's great to see your high rating for Courtyard Houston Downtown/Convention Center. We understand your note about valet parking. To accommodate our guests and city centre location, we do offer convenient and secure valet service. We hope that during your next visit, you will find it to be an added benefit. Thank you for your feedback.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff , friendly and helpful. Liked the valet staff,very nice. However, ,when i booked i wasnt aware that it was 50.00 a night to veIet. I dont know if that would of been a deal breaker anyway since we only stayed one night. Love that check out is at noon.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Lisa, thank you for your lovely feedback about Courtyard Houston Downtown/Convention Center. We're thrilled to read that our team members and valet service both positively contributed to your experience. While valet charges may at times be a surprise, we aim to provide convenience and security in our bustling downtown location. We're delighted you appreciated the noon checkout time as well. We'd love to welcome you back for another visit soon.

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. The night staff who checked us in was not friendly. We did check in at 1 am, but still.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Brittany, it's wonderful to hear that your overall experience at Courtyard Houston Downtown/Convention Center was great. We appreciate your feedback on your late-night check-in and we reassures you that we continuously work on improving our guest interaction to ensure everyone feels welcome regardless of the hour. We hope to host you again soon.

6/10 Okay

Ling

Business traveler
I stayed at the Courtyard by Marriott Houston Downtown/Convention Center for its location because it is close to the convention I was attending. I booked a King bed for myself. Room 401 is small and the curtain on the right of the window is not movable. The air conditioner or the heater makes a loud unpleasant sound, which was annoying in such a small room. The shower control makes a loud sound if it is turned to the hot side. What is not tolerable is the smell, which seemed from the hose of the face sink. Once it was turned on, the smell was spread.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Ling, we appreciate your feedback regarding your recent stay. It's unfortunate to learn you experienced some concerns with the room, including the noise and certain aspects of the bathroom. Please rest assured that we are taking your comments into account and will make every effort to improve our guest experience. We hope to have the opportunity to provide a more satisfying visit in the future.

2/10 Terrible

Brandon

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Brandon, it appears your experience didn't meet expectations. This isn't typical of guests' experiences and your feedback is appreciated. We invite you to provide more detail so it can be addressed constructively to ensure we make necessary improvements.

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been nice to have microwave and better tv options
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Nicole, thank you for appreciating your time at the Courtyard Houston Downtown/Convention Center. We acknowledge your suggestions about adding a microwave and enhancing our television services. We continuously strive to improve our offerings and appreciate guest feedback in this process. We hope to welcome you back for an even more enjoyable experience in the future.

10/10 Excellent

Curt

Liked: Cleanliness
Very clean, nice area
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Curt, we appreciate your kind words about the Courtyard Houston Downtown/Convention Center. It's delightful that you found our locale pleasant and our facilities pristinely tidy. Thank you for your review, and we look forward to welcoming you back on your next visit.

6/10 Okay

VERONICA

Liked: Cleanliness, staff & service
I did not like that heated pool not provided especially with the location and price should add heated pool
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Veronica, we appreciate your feedback and the time taken to share it. It seems the lack of a heated pool did not meet your expectations. Please know that we take your comments into consideration as we always strive to improve our amenities for guests. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Ezekiel

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Ezekiel, thank you for taking the time to leave a rating for your recent stay. It seems we did not entirely meet your expectations and we'd like to learn more about your experience to effectively address it. Please feel free to share your feedback, so we can work towards enhancing our guest experience. We hope for another opportunity to exceed your expectations in the future.

10/10 Excellent

Suguru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good conditions of all!!!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Suguru, it's fantastic to know you found everything at Courtyard Houston Downtown/Convention Center to be in excellent shape! Thank you for leaving a review, and we look forward to having you with us again.

8/10 Good

Heather

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great we walked to Pete’s piano bar. My only complaint is the website shows 2 queen beds but it’s 2 double beds.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Heather, we appreciate your positive feedback for Courtyard Houston Downtown/Convention Center and we're thrilled you enjoyed our prime location. However, we regret that there was a misunderstanding regarding bed sizes. We strive to provide accurate information and we'll certainly check the specifications on our website to avoid any future discrepancies. We hope to welcome you back soon.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Nancy, it's so refreshing to know that your stay at Courtyard Houston Downtown/Convention Center was a memorable one. We greatly appreciate your choice to stay with us and hope to see you again in the near future.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Experience Will Stay Again! My daughter and i were in town for a concert at House of Blues. The Hotel is a 3 min walk to back side entrance to House of Blues..The room was clean and comfortable..Staff was great! Only complaint i could give is the smoking section by Valet is Nasty and needs some attention!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Nick, it brings us great joy to know that your experience at Courtyard Houston Downtown/Convention Center was excellent and that the convenience of our location added value to your stay. We're glad to hear you found our rooms clean and comfortable, and that our team members lived up to expectations. Your feedback regarding the smoking area has been noted, and we appreciate your suggestion for improvement. We're eager to provide an even better experience when you return!

10/10 Excellent

Burak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 because of parking price.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Burak, it's wonderful to hear that you enjoyed your stay at Courtyard Houston Downtown/Convention Center. We appreciate your feedback concerning parking fees. While we strive to maintain competitive prices for our amenities, we also ensure their direct correlation with the downtown location convenience. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Enjoyed our stay. Comfortable beds and rooms. Wonderful staff.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Thank you for your uplifting feedback! It's great to know you found the beds and rooms at Courtyard Houston Downtown/Convention Center comfortable. We're thrilled our team members made your stay wonderful. We hope to welcome you back soon!

6/10 Okay

Crystal

Traveled with partner
Disliked: Staff & service, amenities
Morning front staff and cafe staff were both short and unpleasant and not helpful. Room was ok, not worth 200 a night in my opinion.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Crystal, thank you for your feedback. We're disheartened to hear about your experience with our team members and believe that each guest should receive our best service. For the room value, we aim to provide essential comfort and we're sorry to understand from your review that it wasn't up to your expectations. We value your opinion and will utilize this feedback for future improvements.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for the wonderful rating, Jesus!We're thrilled to see how much you enjoyed staying at Courtyard Houston Downtown/Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Iesha

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Iesha, thank you for your excellent rating on Expedia. At Courtyard Houston Downtown/Convention Center, we truly appreciate your feedback and we're looking forward to welcoming you back during your next visit to Houston.

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Thanks for the fantastic rating, Jimmie!It's outstanding we could exceed your expectations during your stay at Courtyard Houston Downtown/Convention Center. We're all looking forward to your next stay with us.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleasantly surprised by this property. Staff is very nice and the breakfast was great. We will definitely stay again.
Response from Customer Service on Feb 8, 2024
Linda, thank you for sharing your wonderful experience at Courtyard Houston Downtown/Convention Center. We're thrilled to hear that you appreciated our friendly team members and enjoyed your breakfast. It's heartening to know that we'll be your choice of stay again in the future.

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main desk staff was helpful and courteous.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Jeannette, it's fantastic to hear that you found our team at Courtyard Houston Downtown/Convention Center to be friendly and helpful. We strive to deliver top-notch service and we're thrilled it came through during your stay. Thank you for choosing us, and we hope to welcome you back in the future.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service !
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Daniel, thank you for taking the time to review your experience at Courtyard Houston Downtown/Convention Center. Your words about our excellent service mean a lot to us. We hope to see you soon again when your travels bring you back to Houston.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed here after a concert. It’s clean yet needs remodeling soon. Expensive on tonight’s of events in city. So over pricing is occurring there.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Thank you for sharing your experience. It's good to hear that you found the premises to be clean. Regarding your comments on pricing and the need for renovations, we're constantly working to improve our guest experience and your feedback is invaluable in this process. We hope to have another opportunity to welcome you in the future.

6/10 Okay

litzy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Thank you for sharing your feedback, Litzy!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Autumn

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
We appreciate the feedback, Autumn.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Sade

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Thank you for taking the time to share your review with us, Sade!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Houston Downtown/Convention Center. Thank you and have a wonderful day!

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Melissa, thank you for taking the time to rate Courtyard Houston Downtown/Convention Center. We're thrilled to see your high rating, as your satisfaction is our top priority. We hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Aiesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing. I didn’t get names but the Friday morning staff was above and beyond to accommodate me. Amazing customer service!
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
Aiesha, it's delightful to hear that your stay at Courtyard Houston Downtown/Convention Center was wonderfully facilitated by our superb team members. We pride ourselves on providing extraordinary customer service, so it's great to know you experienced this firsthand. We look forward to your next visit to continue this positive experience.

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was comfy
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 11, 2023
Kimberly, it's wonderful to hear that you found our team members to be exceptional and your room at Courtyard Houston Downtown/Convention Center to provide the comfort you were seeking. We value your feedback and are glad to know you had a satisfying experience. Looking forward to welcoming you back in the future.

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
My stay was great. Convenient to the places I needed to go. Courteous. Helpful with questions I needed.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 7, 2023
Beverly, thank you for your kind words! At Courtyard Houston Downtown/Convention Center, we prioritize offering a great location and providing valuable assistance to our guests and we're glad to hear that our team members were helpful and courteous. We look forward to your return visit in the future.

10/10 Excellent

Neal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to many restaurants and bars
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 6, 2023
Neal, thank you for sharing your experience at Courtyard Houston Downtown/Convention Center. It's wonderful to learn that you appreciated our convenient location, close to numerous dining and entertainment spots. We're looking forward to welcoming you back for another pleasant stay.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants and live music venues and the tour company. Nice comfortable room.
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 5, 2023
Julie, it's great to hear you appreciated our prime location near dining and entertainment options, as well as the comfort of our rooms. We want all who choose Courtyard Houston Downtown/Convention Center to enjoy their stay. We hope to serve you again for another pleasing stay.

4/10 Poor

Lana

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Boomer
No so good! Not what we expected for the money we were charged. Have stay in alot nicer places for a lot less than this stay. Staff very unfriendly. Price dropped to $150.00 the day we checked in for a room with a city view. Very small room no view. Price for parking was increased also. Will not use this app again Already sent photo
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Lana, it's regrettable to hear that your stay did not meet your expectations. The value for money is crucial to us, and we aim to provide an experience that aligns with the cost. More so, it's disappointing to hear your sentiments about our team members. We will take these concerns into consideration as we continue to strive for improvement in delivering quality hospitality. We also regret the disappointment about your room size and lack of view as we aim to meet every guest's preferences. The fluctuation in pricing and additional costs like parking, we understand, can be frustrating. We appreciate these insights and will utilize them for future enhancements. We hope for another opportunity to provide you with a more satisfying experience.

6/10 Okay

Nader

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Nader, thank you for rating your stay. We understand it was not the perfect stay you desired. Rest assured, your feedback matters to us, and we hope for the opportunity to enhance your next visit.

10/10 Excellent

alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 21, 2023
Thank you for the fantastic rating, Alvin!It's outstanding you had such a wonderful experience at Courtyard Houston Downtown/Convention Center. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in downtown Houston!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 20, 2023
Nicholas, it's fantastic to hear that you had a great stay at Courtyard Houston Downtown/Convention Center. We aim to provide an exceptional experience in the heart of Houston and your positive review confirms just that. We hope to welcome you back on your next visit to the city!

10/10 Excellent

Victor

Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 18, 2023
Victor, thank you for your generous rating for Courtyard Houston Downtown/Convention Center. We're sincerely glad you enjoyed your stay with us and we hope that we get another opportunity to serve you in the near future.

10/10 Excellent

Luis, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Service on Oct 18, 2023
Luis, we appreciate your five-star rating of Courtyard Houston Downtown/Convention Center. We are glad your stay at our hotel was delightful. Thank you for choosing us and we look forward to hosting you again on your next trip.

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 18, 2023
Robert, thank you for offering your rating of Courtyard Houston Downtown/Convention Center. We're thrilled that your stay met your expectations. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Thanks for the perfect rating, Brenda!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Houston Downtown/Convention Center.

8/10 Good

Chelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem we ran into is the parking was only valet and we just weren’t expecting it but it was very nice
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Chelsey, it's wonderful to learn that your overall stay at Courtyard Houston Downtown/Convention Center was enjoyable. We acknowledge your comments on the unexpected valet-only parking, and we appreciate your flexibility on the matter. Your feedback helps us improve our guest services, and we look forward to welcoming you back for a smoother experience on your next visit.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Toyota Center
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 14, 2023
Andrea, thank you for sharing your experience. It's wonderful to hear that Courtyard Houston Downtown/Convention Center's proximity to the Toyota Center was convenient for your stay. It is always our aim to enhance our guests' experience through our strategic location. We appreciate your feedback and are looking forward to welcoming you back for another visit.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was lovely.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
Diana, it's great to hear that you enjoyed the pool area at Courtyard Houston Downtown/Convention Center. We appreciate your feedback and would be thrilled to welcome you back on your next visit.

10/10 Excellent

wendy

Perfect
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 8, 2023
Thanks for the perfect rating, Wendy!We're pleased to hear that you have fully enjoyed your stay at Courtyard Houston Downtown/Convention Center, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was courteous and helpful. Made my short stay enjoyable
Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 3, 2023
Tom, we are thrilled to hear that your stay at Courtyard Houston Downtown/Convention Center was enjoyable. More so, it's great to know our hospitable and helpful team members contributed positively to your experience. Thank you for choosing us for your short stay, and we hope to welcome you again soon!

10/10 Excellent

Rock

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 21, 2023
Thank you for the 5/5 rating, Rock!It's excellent you enjoyed your time at Courtyard Houston Downtown/Convention Center so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.