Motel quality with a 4-star skin
Posted Dec 28, 2016 on Hotels
Checked out this newly renovated place for our 1 night in Houston with my wife. Though everything feels new and professionally designed, you clearly get a sense that it is either done on a tight budget or that the builder does not care about the final finishes. The bedside table drawer is a prime example: The drawer is slanted such that the gap above the draw is larger on the left than on the right. The toilet position also left us wondering why? Otherwise, love the shower with the jet massage option. The room also looks clean, but we did find a few dead bugs. Wifi (free) was great. Our stay and sleep was, overall, comfortable. A little annoyed that the housekeeper knocked on our door twice in the morning to cut our rest short, once at 8am, then at 10am, in spite of the fact that we were only staying for 1 night. Conversations in the corridor was also pretty audible in the room. I'm content with the discounted price we paid, but definitely would not go back on the full price.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. We value all guest feedback and utilize it as a means of improving on the product and service we provide to all future guests.
I do apologize for the issues you experienced during your stay. I can assure you that I have addressed these matters with my team to prevent something like this happening to future guests.
I hope you can forgive us and give us another chance the next time you are staying in the area.