Premium Room, 1 Queen Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, freezer
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Reviews of InTown Suites Extended Stay Select Houston TX - Brookhollow

2 out of 5
InTown Suites Extended Stay Select Houston TX - Brookhollow
12925 Northwest Fwy, Houston, TX

Reviews

6.8
Rating 10 - Excellent. 12 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 8 out of 33 reviews" "

7.2/10

Cleanliness

4.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Byron

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stay was good
Stayed 7 nights in May 2022

2/10 Terrible

mark

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Mar 2022

4/10 Poor

Brenda, Grimes

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
Roaches, roaches, roaches! Office staff hardly ever there.
Stayed 7 nights in Nov 2021

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
They are roaches infected.
Stayed 9 nights in Jan 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
HORROR HOTEL...BEWARE
Worst place EVER! Roaches in the room. A skinny white women knocked on our door at 12:30 am soliciting her body. Homles youg man slept and stayed at the 3rd floor elevator door. Men and women smoking weed right outside the door. Had to pass through all of this to get to my car. Elevator broke with my husband inside. Front desk is only open from 11am to 7pm. I felt unsafe 100% of the time. We checked out early.
Stayed 16 nights in Aug 2021

4/10 Poor

Trevor

Traveled with group
"No more locked doors holms,,!,"*
Staff was rude and were threatened to kick us out because of 4 visitors the entire time which was about 5 days at the time. Remind you its an extended stay not a motel for a night. You should be alone to have people over if ite not a issue bothering other guest by being loud or whatever. Nope only the people on the check in can be in the rooms. Oh and my door the entire time wouldn't lock it just shut and opened like a front door at your house opens smooth and effortlessly ... gotta admit they keep the hinges and doors well kept just need to work on the locking thing people use to feel somewhat safe in a building of strangers. So maybe if it didn't stay broken until the day I checked out ALL 5 OF MY GUEST couldn't of just walked in anyways. 1 star. Again staff was ignorant and just lazy no F**** given additudes just have no desire or want to help. They just get paid to be there regardless of your stay. And with all that said you can guess I'd never stay there again even if it was free. I left the 5th day and got a new room over the services provided. So I move my family to a smaller sized hotel with a locking door and came back to my unlocked hotel to get my stuff that wasn't stolen thankfully
Stayed 7 nights in May 2021

10/10 Excellent

pedro

Liked: Cleanliness, room comfort
Stayed 28 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
I am happy!
Dion’s stay is still going very well! I am so thankful that you are here!
Stayed 7 nights in Mar 2021

10/10 Excellent

Autium

Traveled with family
Liked: Cleanliness
Home sweet home
It was great
Stayed 7 nights in Mar 2021

2/10 Terrible

Bailee

Traveled with family
Disliked: Cleanliness, room comfort
AVOID LIKE THE PLAUGE
Horrible. 0 stars. Fire alarm went off multiple times with no fire. Elevator shut down during false fire alarm and we had to run out baby in his jogger down 2 flights of stairs. Police and fire swarmed hotel, these alarms have gone off at 4am, 6pm. I missed work because I couldn’t take a shower and had to transport baby from hotel due to alarms and his emotional state from alarms. NO CAMERAS in hallways. Couldn’t tell who was pulling the fire alarms. UNSAFE. HOTEL LEAVES SIDE DOORS WITH KEY READER UNLOCKED. Homeless individuals roam through the halls hoping your door wasn’t shut all the way. Horrible horrible horrible. Not worth the money, will pay more for safety, security and calm environment.
Stayed 7 nights in Mar 2021

10/10 Excellent

Kuanesha

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2021

10/10 Excellent

Kuanesha

Traveled with family
Liked: Cleanliness, room comfort
everything was beyong exceptional
Stayed 7 nights in Mar 2021

4/10 Poor

Lorena

Disliked: Cleanliness, room comfort
Stayed 7 nights in Mar 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 13 nights in Feb 2021

2/10 Terrible

Jazanythia

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Feb 2021

8/10 Good

Nadja

Liked: Cleanliness, room comfort
Comfortable stay
Stayed 7 nights in Feb 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Hotel closed due to weather
Unfortunately the hotel was shut down due to no power or water. We were not able to check in
Stayed 1 night in Feb 2021

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, room comfort
Great
Nice comfortable rooms with kitchen.
Stayed 7 nights in Feb 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Worst experience ever.
Omg!! Never again!! It was a 7 day stay i choose this location and i also went off of everyone reviews that this property was safe but they are all false i had roaches in my room the first 2 days until i bought roach spray, i had random guys knockin on my door i couldnt sleep at night i felt like i was in a human trafficking hotel there was this guy looking suspicious painting a old white truck with BLUE PAINT he just look up to no good dont do it dont book here.
Stayed 9 nights in Feb 2021

6/10 Okay

Teyannah

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2021

8/10 Good

Alexandra

Traveled with group
Liked: Cleanliness, room comfort
It was comfortable.
Stayed 7 nights in Jan 2021

10/10 Excellent

Randy

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2020

6/10 Okay

Jason

Stayed 7 nights in Sep 2020

10/10 Excellent

Kerissa

Liked: Cleanliness, room comfort
Great stay
It is a very good hotel. Ive been staying there for years. The only thing i dont like is they dont supply pots, dishes, or cookware.
Stayed 7 nights in Nov 2020

10/10 Excellent

Sylvia

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2020

8/10 Good

Shane

Business traveler
Liked: Cleanliness, room comfort
Comfortable accommodations, clean and quiet
Stayed 5 nights in Oct 2020

8/10 Good

Sandra

Business traveler
Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I liked the room it had a homey feel. The bed was very comfortable, the room was very clean. I would definitely recommend a stay here.
Stayed 7 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

8/10 Good

Alan

Liked: Cleanliness, room comfort
Sleep
It was relaxing
Stayed 1 night in Aug 2020

10/10 Excellent

Jessica

Liked: Cleanliness, room comfort
Prices was different than on website.
Stayed 1 night in Aug 2020

6/10 Okay

MIYUKI

Business traveler
Liked: Cleanliness
Stayed 28 nights in Dec 2020