Ratings based on 332 Verified Reviews

3.3 out of 5
62% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Ac did not work , truck broken into

Posted Jan 3, 2017
I did not stay i left due to vandalism and poor service to ac not working in room
Comment from Hotel Management
Jan 8, 2017 by Jerry Mathers, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience. I apologize that you did not enjoy your stay with us, and I hope you give us another opportunity in the future. Thank you, Jerry Matheres
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
We forgot to tell them that we were medical so we could get our breakfast vouchers and they were so kind to go ahead and add the free breakfast we really appreciated that!!!
Comment from Hotel Management
Dec 20, 2016 by Jerry Mathers, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience! I am so glad that we were able to accommodate you during your stay! We appreciate your business! Thank you,
2 out of 5
by A verified traveler from louisiana

Nosiy

Posted Dec 18, 2016
The front desk staff told me I would get a quiet room yet it kept me up all night. Loud AC units outside.
Comment from Hotel Management
Dec 20, 2016 by Jerry Mathers, Hotel Management
Dear Adam, I apologize for the issue that you experienced during your stay. I hope that we were able to resolve the situation for you in a timely manner. We appreciate your business! Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kyle, United States of America

Comfort

Posted Oct 31, 2016
I loved the hotel overall. A little older but well kept up. beds were very comfortable. bathrooms were clean but small. Guest services at check in was Awesome. Forgot his name but he is Persian. It was a great check in process. I would have given a 5star but when i called front desk to ask about a microwave, the Persian girl with long hair hung up on me and never bothered to call me back as well as knowing which room is calling the front desk. Other than that the Persian guy deserved a 5 star. As for the breakfast buffet... NOT WORTH THE MONEY PAYING FOR. The looks of it it should have been complimentary, just your regular run of the mill for breakfast. nothing special and certainly not worth the 15.00pp. I put my plate and it was freezing cold and i refused to pay for it. I dont understand why it wasnt complimentary. we werent in LV or NY. We were only in Houston would i stay again? Yes i would
Comment from Hotel Management
Nov 2, 2016 by Jerry Mathers, Hotel Management
Dear Cathy, Thank you for taking the time to tell us about your stay. I apologize that we did not meet your expectations in all areas, but your feedback is much appreciated and we will use it to make improvements going forward. Thank you for your business and we hope to see you back again! Thank you, Jerry Mathers
2 out of 5
by A verified traveler

All because of Beyoncé concert!!!! Only reason !!!

Posted Sep 24, 2016
The room was dirty, the shower leaked the door didn't lock.the bed curtain was stained on both beds , pillows stinked, ac bearly cooled.
Comment from Hotel Management
Oct 26, 2016 by Jerry Mathers, Hotel Management
Dear Guest, Thank you for taking the time to leave feedback about your stay. I apologize that we did not meet your expectations and we will use your comments to help make improvements. We hope you choose to stay with us again in the future. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2016
Had a wonderful time at the Crowne Plaza. Many nice restaraunts with mintues, easy driving...would not suggest walking. The 610 and The South Loop are a bit noisey late at night...not bad though.
Comment from Hotel Management
Nov 19, 2016 by Jerry Mathers, Hotel Management
Dear Guest, Thank you for taking the time to write about your stay! We appreciate your compliments and hope to see you again! Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands

Good hotel for price

Posted Sep 14, 2016
Always have a good experience when staying here. Good location and nice staff friendly staff.
Comment from Hotel Management
Sep 22, 2016 by Jerry Mathers, Hotel Management
Dear Allison, Thank you for leaving feedback about your stay. I will pass your kind compliments on to the rest of the staff and we hope you choose to stay with us again. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler

NRG STADIUM

Posted Sep 14, 2016
Pros: distance
Cons: bedding
Location: great location
short walk to NRG stadium free parking nice pool great staff
Comment from Hotel Management
Sep 22, 2016 by Jerry Mathers, Hotel Management
Dear Guest, Thank you for leaving feedback about your stay. We appreciate your comments and business. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from B

In town for football

Posted Aug 22, 2016
This is a great place for a visit. It is an older hotel but they have done a good job of keeping it up. It's an easy walk to the stadium, and has a restaurant and bar inside. Overall we enjoyed this place.
Comment from Hotel Management
Dec 30, 2016 by Jerry Mathers, Hotel Management
Dear Karel, Thank you for taking the time to write about your stay with us. I am glad that you were able to enjoy our on-site restaurant and bar, and that our location was convenient for you! We appreciate your comments and that you chose to stay with us. We hope to see you back in the future! Thank you, Jerry Mathers
2 out of 5
by A verified traveler from Houston, TX

Extremely outdated.

Posted Aug 8, 2016
Pros: Location and that's about it.
Cons: Everything!
As titled, this hotel is right out of 1960. The restaurant manager should be fired! The hotel was probably sold out for a sold out concert next door and there was only one waitress and apparently only one cook. People were leaving as fast as they were seating them! I will never go back.
Comment from Hotel Management
Aug 10, 2016 by Jerry Mathers, Hotel Management
Dear Guest, I apologize that we did not meet your expectations during your stay. I have already addressed this issue with my restaurant managers, and we are making improvements for the future. I appreciate your feedback. Thank you,