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Reviews of Wyndham Houston near NRG Park/Medical Center

3.5 out of 5
Wyndham Houston near NRG Park/Medical Center
8686 Kirby Drive, Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 321 out of 1009 reviews" "
Rating 8 - Good. 219 out of 1009 reviews" "
Rating 6 - Okay. 180 out of 1009 reviews" "
Rating 4 - Poor. 126 out of 1009 reviews" "
Rating 2 - Terrible. 163 out of 1009 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Katie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I usually do not write reviews. However, to help future travelers pick a property that is right for them I wanted to share my experience at Wyndham Houston near NRG Park. I do take full responsibility for not researching a bit more about this property before making our bookings. It was a quick decision as we were in town visiting our niece who was at MD Anderson and needed a hotel near the hospital. As far as location this property was not bad. However, the cleanliness of this property was unfortunately below mine as well as my extended family's standard. Just walking to our rooms we had an uneasy feeling from the smell of the hallways alone. I do give this property the benefit of the doubt as this is an older building that undoubtably would have some odor. Not an issue, definitely understandable. But upon entering the bathrooms of 2 of the 3 rooms we reserved, there were RAT droppings, no not mice droppings. they were on the floor near the toilet as well as on top of the "fresh towels". When I called the front desk they did send a house keeper who picked up the droppings but never returned with fresh towels. We were never offered any compensation OR fresh towels. We did check in later in the night and were pretty tired after our experience at the Cancer Center so we had no other option but to stay. Needless to say we were all pretty grossed out and were super happy to be home the next night. I hope this review helps anyone looking to book at this property.
Stayed 1 night in Apr 2024
Response from Fernanda - Guest service representative on Apr 19, 2024
Thank you for taking the time to share your experience, and we sincerely apologize for the disappointment and inconvenience you encountered during your stay at Wyndham Houston. Your feedback is valuable to us as it helps us identify areas for improvement and ensure that all our guests have a pleasant stay. We deeply regret that the cleanliness of the property did not meet your expectations, and we understand the importance of maintaining high standards of cleanliness and hygiene. Rest assured, we have taken your feedback seriously and have taken immediate action to address the issues you have raised. We are genuinely sorry for the presence of rat droppings in your room, as this is completely unacceptable. We have conducted a thorough inspection and implemented pest control measures to prevent any recurrence of such incidents. As for the the lack of fresh towels and compensation, we apologize for the oversight and inconvenience. This does not reflect the level of service we strive to provide, and will be reviewing our procedures to ensure this does not happen again.Once again, we apologize for falling short during your stay and thank you for bringing these issues up to our attention. We hope you will consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Sherica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to our destination earlier than expected. The woman at the front desk was extremely helpful in getting us a room in just a few minutes! Even made it so we didn’t have to move our stuff in and out of a new room. Will for sure be back and rent the suite again. We loved it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Wyndham Staff on Apr 15, 2024
Good day! We thank you so very much for the feedback that you have provided and we do hope that you will stay with us again. We will share with our staff.

2/10 Terrible

Lacy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioner in our room. They moved our rooms and the new room never got below 75! The elevators do not work and they do not have anyone to help you move your things. I would not recommend staying here if you can avoid it!!!
Stayed 1 night in Mar 2024
Response from Angela on Apr 16, 2024
Good day! We sincerely apologize that your stay did not go as well as it should have and will share with our staff. We do hope that you give us the opportunity to make your next stay better.

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and I would gladly book there again for any future trips.
Stayed 3 nights in Apr 2024
Response from Wyndham on Apr 9, 2024
Good day! We sincerely appreciate the feedback that you have provided and we do hope that you choose to stay with us again.

10/10 Excellent

Vajuiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Apr 2024
Response from Wyndham on Apr 8, 2024
Good day! We do thank you for staying with us and thank you so very much for the feedback that you have provided. We will share with our staff and please come visit us again.

10/10 Excellent

Davion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alan was a really nice guy, was able to provide us with great recommendations for restaurants for our first stay in HTown! And the hotel itself is one of the best looking Wyndham hotels I’ve stayed in
Stayed 1 night in Mar 2024
Response from Wyndham Staff on Apr 5, 2024
Good day! We thank you so much for staying with us and for the wonderful comments about Mr. Alan and we will share with all our staff. We hope to see you again.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service
Easy check in
Stayed 1 night in Mar 2024
Response from Wyndham on Apr 1, 2024
We thank you so much for the wonderful feedback and hope that you choose to stay with us again. We will share with our staff.

8/10 Good

Carroll

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, although the room was freezing
Stayed 1 night in Mar 2024
Response from Wyndham Staff on Mar 25, 2024
Good day! We do thank you for staying with us and we sincerely apologize that your room was freezing. We hope that you give us the opportunity to make your next stay better.

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Junior Suite. The room was huge and it had 2 bathrooms which is a definite perk! My stay was during Rodeo Season and its literally a 5 minute walk to get inside the gates at NRG Stadium. Parking was $20 so very affordable. Very quiet considering its next to a freeway and the major event that was happening. The bar is nice and there is an outside patio. Food was ok. Front desk was very welcoming. This is an older property and could use some upgrades inside the room but overall it was a wonderful experience!
Stayed 1 night in Mar 2024
Response from Wyndham on Mar 24, 2024
Good morning! We do thank you for the awesome feedback and will share with our staff. We do hope that you come see us again.

2/10 Terrible

Hillary

Disliked: Cleanliness, staff & service, property conditions & facilities
Pullout sofa falling in, smelled, felt dirty
Stayed 2 nights in Mar 2024
Response from Wyndham Staff on Mar 24, 2024
Good day! We sincerely apologize that your stay did not go as it should have and will share with our staff. We hope that you give us the opportunity to make your stay much more enjoyable.

2/10 Terrible

Samuel Keith

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing works, everything is broken.
Stayed 2 nights in Mar 2024
Response from Wyndham Staff on Mar 18, 2024
Good day! We thank you so very much for the feedback that you have provided and we apologize that your stay did not go as it should have. We do hope that you give us the opportunity to make your next stay better.

8/10 Good

randi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check in was not good and too forever but otherwise great.
Stayed 2 nights in Mar 2024
Response from Wyndham on Mar 15, 2024
Good day! We sincerely apologize for the long wait and are working on making it a better check in procedure and with less wait. We hope that you choose to stay with us again.

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Wyndham Staff on Mar 14, 2024
Good day! We thank you so very much for staying with us and for the feedback that you have provided as this helps us to improve our services. We will share with our staff.

10/10 Excellent

Tommanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and room was clean.
Response from Wyndham Staff on Mar 12, 2024
Good day and thank you very much for the nice feedback. We hope to see you again.

10/10 Excellent

Chad

Stayed 2 nights in Mar 2024
Response from Wyndham on Apr 1, 2024
Wow! Thank you for the feedback that you have provided and we do hope to see you again!

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is very old and need renovations, the shower made a loud noise and the handle vibrates while you’re showering, the bar on the first floor has live music that you can clearly hear in your room so it was hard to sleep. We went during Rodeo season and they were charging guests to park in the property, which normally comes included in the hotel stay price.
Stayed 1 night in Mar 2024
Response from Wyndham on Mar 12, 2024
Good day! We do thank you for staying with us and we appreciate the feedback that you have provided. We hope you give us an opportunity to make your next stay better.

6/10 Okay

Chance

Stayed 2 nights in Mar 2024
Response from Wyndham Staff on Apr 1, 2024
Good day! We thank you so very much for staying with us and we hope to see you again. We do appreciate the feedback that you have provided.

6/10 Okay

Stacy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Wyndham Staff on Mar 8, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize that your experience did not fully meet your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we provide the best possible service to all our guests.If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We are committed to continuously improving our services and facilities to enhance the experience of our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went one night for the rodeo. very convenient to NGR STADUIM. Walkable
Stayed 1 night in Feb 2024
Response from Kobe on Mar 8, 2024
Thank you for choosing to stay with us during your visit to the rodeo! We're delighted to hear that our location near NGR Stadium was convenient for you and that you found it walkable. We strive to provide our guests with a comfortable and convenient experience, and we're pleased to know that we succeeded in meeting your expectations.We hope you had a fantastic time at the rodeo, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Miranda

Traveled with group
Liked: Amenities, property conditions & facilities
Stayed here for the rodeo. Was convenient. Check in staff were very welcoming and kind. Checked out and then after about an hour down the road realized my AirPods were left in the room. My fault. Immediately called guest services. They said they were not found in the room even though location is showing to still be in the room. My fault for not double checking just a shame there aren’t honest people left in this world. 😭 Overall. Location is great for events at NRG.
Stayed 1 night in Mar 2024
Response from Wyndham on Mar 6, 2024
Good day! We thank you for staying with us and appreciate the feedback that you have submitted and will be sharing with our staff.

6/10 Okay

Terry

Stayed 1 night in Mar 2024
Response from Wyndham Staff on Mar 6, 2024
Good day! We thank you for staying with us and for the feedback that you have submitted. We will share with our staff.

8/10 Good

Jason

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kobe on Mar 8, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed your time at our hotel. Your positive rating is greatly appreciated, and we're glad that your experience met your expectations.If there are any areas where you feel we could have improved to earn a perfect score next time, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously enhance our services and provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Wyndham on Mar 7, 2024
Good day! We thank you for staying with us and do appreciate the feedback that you have submitted. We hope that you choose to stay with us again.

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Walking distance to NRG stadium
Stayed 2 nights in Mar 2024
Response from Wyndham Staff on Mar 6, 2024
Good day! We thank you for the feedback that you have provided and hope that you will choose to stay with us again. We are sharing with our staff.

2/10 Terrible

Dianne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wyndham on Mar 6, 2024
Good day! We do thank you for the feedback that you have submitted and will share with our staff. We hope you give us another opportunity to make your next stay better.

8/10 Good

Erika

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
Close and convent. Rooms could have been a bit cleaner
Stayed 2 nights in Feb 2024
Response from Wyndham Staff on Mar 2, 2024
God day! We thank you for your feedback and hope you choose to stay with us again. We hope you stay with us again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wyndham Staff on Mar 2, 2024
Good day! We thank you for the awesome feedback that you have provided and we hope you choose to stay with us again.

8/10 Good

Juddson

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Wyndham on Mar 4, 2024
Good day! We thank you for the feedback that you have submitted and we hope that you choose to stay with us again.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Wyndham Staff on Mar 2, 2024
We thank you so very much for the feedback that you have provided and look forward to seeing you again.

8/10 Good

Samuel Keith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff wouldn’t checkin the extra people I asked to add!!
Stayed 1 night in Feb 2024
Response from Wyndham on Mar 2, 2024
We apologize that this happened but after further research we found that all keys were handed to you as you checked in for all guests and were given all the keys to the rooms. We thank you for staying with us and hope to see you again.

2/10 Terrible

Roxanne, Houston

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Place needs an update. Old
Stayed 2 nights in Feb 2024
Response from Wyndham Staff on Mar 4, 2024
Good day! We thank you for the feedback that you have submitted and will share with our staff. We sincerely apologize that your stay did not go as expected and are working to remedy these issues. We hope you give us another opportunity to make your next stay better.

4/10 Poor

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Toilets were not working properly. One when you flushed the water came up like it was going to run over before it went down. The other you had to wait 20 minutes to use again. Heater did not work and it was 72 degrees all night extremely cold. All was reported to front desk
Stayed 1 night in Feb 2024
Response from Wyndham on Mar 7, 2024
Good day! We sincerely apologize that your stay did not go as it should have and are working to remedy these issues. We hope you give us another opportunity to make your next stay better.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to Autonation.
Stayed 1 night in Feb 2024
Response from Wyndham Staff on Feb 21, 2024
Greetings! Thank you so much for choosing to stay with us and we hope to see you again. We do appreciate the feedback that you have provided.

2/10 Terrible

Adrian

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are not what was listed on the internet. We got there and they gave us a room where construction was happening and could see all the scaffolding and mess that was happening.. room smelled like some type of construction adhesive.
Stayed 2 nights in Dec 2023
Response from Wyndham Staff on Feb 14, 2024
Good day! We thank you for the feedback that you have submitted and sincerely apologize that your stay did not go as it should have and are working to remedy these issues. We do hope that you will choose to stay with us again so that we can make your next stay better.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wyndham Staff on Feb 13, 2024
Great day! We thank you for the feedback that you have submitted and will share with our staff. We do hope that you will choose to stay with us again.

8/10 Good

james hopkins

Stayed 1 night in Feb 2024
Response from Wyndham on Mar 24, 2024
Good day! We thank you so very much for staying with us and for the feedback that you have procided. We hope to see you again.

8/10 Good

Margaret

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was older but nice. The only reason I am giving four stars instead of five is the hallway we were put in had extensive work being done on it for the four days we were there. I realize the work needs to be done but our room was next to work being done and a lot of times it sounded like they were going to come through the wall. Otherwise, very nice property that is close to most everything downtown.
Stayed 3 nights in Feb 2024
Response from Wyndham Staff on Feb 10, 2024
Good day! We thank you for staying with us and appreciate the feedback that you have provided. We sincerely apologize that your stay did not go as it should have gone and are working to remedy these issues. We hope you choose to stay with us again.

10/10 Excellent

Jeneva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wyndham Staff on Feb 10, 2024
Thank you! We sincerely thank you for staying with us and look forward to seeing you again in the future.

8/10 Good

Jeremy

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wyndham Staff on Feb 13, 2024
Great day! We thank you for the feedback that you have submitted and we appreciate that you have stayed with us! We hope to see you again.

8/10 Good

Susan

Liked: Cleanliness, staff & service
We had a suite and it was very nice and clean. The bar/grill was lacking. All the barstools were moved away from the bar and you could not sit at the bar. None of the tvs were on anything interesting. Definitely had a low energy vibe. All the employees were very nice and helpful.
Stayed 3 nights in Dec 2023
Response from Wyndham Staff on Feb 2, 2024
Good day! We thank you so very much for the feedback that you have provided and we will share with our staff. We hope that you choose to stay with us again.

10/10 Excellent

Rudy

Stayed 3 nights in Jan 2024
Response from Wyndham Staff on Jan 29, 2024
Good morning! We thank you so very much for staying with us and also we appreciate the feedback that you have submitted. We hope that you choose to stay with us again.

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Wyndham Staff on Jan 24, 2024
Good morning! We thank you so much for staying with us and we appreciate the feedback that you have provided for us. Have a wonderful day.

10/10 Excellent

ryan

Stayed 1 night in Jan 2024
Response from Wyndham Staff on Jan 25, 2024
Good day! We thank you for staying with us and we do appreciate the feedback that you have provided. We look forward to seeing you again.

8/10 Good

Nathan

Traveled with family and small children, Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Wyndham Staff on Jan 21, 2024
Good day! We thank you so very much for staying with us and for the feedback that you have provided. We hope you choose to stay with us again.

8/10 Good

xin, Kirkland

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Wyndham Staff on Jan 22, 2024
Good day! We thank you for the feedback that you have submitted and we sincerely hope that you choose to stay with us again.

2/10 Terrible

Christine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Wyndham Staff on Jan 18, 2024
Good day! We thank you so much for staying with us and do appreciate your feedback. We sincerely apologize that your stay did not go as well as it should have.

2/10 Terrible

Desere

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice about staying here
This hotel was absolutely filthy. We had to switch rooms 3 times. The first room was dingy and had black stuff from the vent all over the bed. The second room was the same. The 3rd room was better but had mold all ove the shower, you could see through the crack in the door, the AC did not work, frozen ice on the window. We had to ask for clean towels and take out our own trash. Positive- water pressure was great in shower and Angela who worked the front desk was extremely nice.
Stayed 4 nights in Jan 2024
Response from Wyndham Staff on Jan 18, 2024
Good day! We thank you so very much for the feedback that you have provided. We sincerely apologize that your stay did not go as it should have and are working to remedy the issues. We will share with our staff. We hope you give us another opportunity to make your next stay better. We also thank you for the positive comments.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
No AC - steamy , hot and humid rooms👎
Uuummm 2/3 nights no air conditioning makes for HOT and uncomfortable sleeping- up at night etc. I would go out of my way feom staying here again.
Stayed 3 nights in Jan 2024
Response from Wyndham on Jan 18, 2024
Good day! We thank you for staying with us and do appreciate your feedback as this helps us to improve our services. We do hope you give us another opportunity to make your next stay

4/10 Poor

Patrick

Stayed 1 night in Jan 2024
Response from Wyndham Staff on Jan 15, 2024
Good day! We thank you for your feedback and hope you choose to stay with us again