Ratings based on 1,003 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from H

Posted Jul 18, 2016
Took a girls trip with my daughter her nanny and her little girl. Did the American Girl Doll Store 10 minutes away Also took the girls to the movies which was right across the street from the hotel Total enjoyment and the hotel covered everything we needed
4 out of 5
by A verified traveler

Posted Jul 15, 2016
Pros: courteous staff, clean room
Cons: buffet breakfast does not come cheap at $16 + tax and that does not cover any drinks ie coffee, juice which come at extra $2 a pop; TV slow to browse
Location: despite being explicitly named Galleria it sits some 5+ miles away from the mall, to be fair there is a shuttle back and forth but need to book
courteous staff, clean room; things to improve include buffet breakfast does not come cheap at $16 + tax and that does not cover any drinks ie coffee, juice which come at extra $2 a pop
4 out of 5
by A verified traveler from Austin

Much better than the other Crowne Plaza in Houston

Posted Jun 24, 2016
Pros: Location, free gym pass, free parking, free internet
Cons: Breakfast buffet - expensive, yet mediocre (at best)
Everything worked as it was supposed to.........no surprises whatsoever.
5 out of 5
by A verified traveler from Baton Rouge,La

Nice staff & clean hotel

Posted May 10, 2016
Great service. Very convenient to Galleria and interstate. Nice,clean & big room.
3 out of 5
by A verified traveler from RDJ Brasil

Nome que conduz a erro.

Posted May 9, 2016
Pros: N/A
Location: Nada ao redor, e longe do Galeria.
O Hotel traz em seu nome a palavra Galeria, quando não esta nesta área. Embora informado que a Lavanderia é entregue no quarto, isso não acontece, e a 2x coletei na recepção e no dia seguinte.
5 out of 5
by Dranzin

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
5 out of 5
by John

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
4 out of 5
by A verified traveler from Mobile, AL

Convenient hotel in heart of Houston

Posted Apr 26, 2016
Pros: See above
Cons: Nothing
Location: See above
Affordable big box hotel with large rooms and great location adjacent to major freeway. Accommodating hotel staff and decent restaurant.
5 out of 5
by Michele from Dallas

Great stay

Posted Apr 18, 2016 on Hotels
It was a great hotel. You get free access to the LA fitness across the street. Only bad thing was the hotel elevators kept breaking down. Then only one would work & we had to wait forever so ended up taking stairs to/from 4th floor quite a bit. My room was amazing. Great size, refrigerator and all. Hotel check out is at 11:00 not noon as stated on this site so take note. Also it's not technically the Galleria area. It's not off 610 near Westheimer but you can get there with a short drive. Just cannot walk to the mall.
4 out of 5
by Stephen

This traveler left a rating score only Posted Apr 18, 2016 on Hotels