Ratings based on 1,667 Verified Reviews

3.9 out of 5
73% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ky

Staff was superior and free shuttle

Posted Jul 23, 2017
Staff was excellent Shuttle service excellent Restaurants near shuttle drop off Amazing people everywhere ready to help above and beyond their job description
3 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Close to the action

Posted Jul 18, 2017
The stay was great. It was close to the museum district and midtown. Easy off and on to the freeway and staff was nice and helpful. There was some trouble with parking - the lanes were narrow and there were several parties happening. There was trash piled up in the trash cans and the crossing gate arm leading to the parking and restricting access, lay broken on the floor for three days I was there.
Comment from Hotel Management
Jul 19, 2017 by Jeff Elkins, Hotel Management
Hi Mary, thank you for taking the time to send your feedback. We look forward to serving you in the future.
2 out of 5
by A verified traveler from O

Needs major updates

Posted Jul 1, 2017
The hotel is old and needs major remodel and upgrades. Parking is not free. Free Breakfast option only free for two guests, so not the whole family if traveling with two children like we were.
Comment from Hotel Management
Jul 21, 2017 by Jeff Elkins, Hotel Management
Hello OJ, Thank you for taking the time to leave your feedback. We are now offer family packages that come with breakfast for the children as well. We look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Niceville, FL

Good hotel, Nice Location, Would Stay Again

Posted Jun 30, 2017
Pros: Ease of access from the interstate, good restaurants nearby, not too far from the medical facilities.
Cons: Free parking, each and every time.
Location: Goode Co. Restaurants about three blocks away are really good. The Houston Museum of Natural Science was amazing, my kids spent all day there.
I've stayed here twice before, as I'm a return patient to MD Anderson. Staff has always been friendly when check in and out. Parking garage is convenient, and the restaurants within walking distance are fantastic. The beds are comfy, sheets and blankets seem clean, and the bathrooms are in good shape. I'd recommend it, and I've now stayed in *several* hotels in the Houston area over the past several years. This is a pretty good one.
Comment from Hotel Management
Jul 21, 2017 by Jeff Elkins, Hotel Management
Hello Caro, We would like to thank you for the positive feedback. Your comments will be passed on to our staff. We look forward to serving you in the future.
2 out of 5
by A verified traveler

Posted Jun 29, 2017
Hotel needs to be redone. Carpet dirtu and stained, lamp shades have cracks in them.
Comment from Hotel Management
Jul 21, 2017 by Jeff Elkins, Hotel Management
Hello, Thank you for your feedback. We look forward to serving you in the future
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Pleasing

Posted Jun 26, 2017
Pros: Room Size, Quite, Clean, Comfortable
Cons: Condition
Location: Restaurants
Great price, comfortable bed, clean, large rooms. I've stayed here many times and facilities are good. Never have any issues at this location. It's quiet even thought it's right off the highway you never hear highway noise.
Comment from Hotel Management
Jul 19, 2017 by Jeff Elkins, Hotel Management
Thank you for your feedback, we look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Pleasing

Posted Jun 26, 2017
Pros: Location, room size, comfy beds.
Cons: Condition
Location: Restaurants
Was here for a night. Have stayed here multiple times in the past. It's an older hotel but it's maintained well. It's clean, comfy bed, large rooms. Overall nice hotel for a good price.
Comment from Hotel Management
Jul 19, 2017 by Jeff Elkins, Hotel Management
Thank you for the great feedback Cody
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Pleasing

Posted Jun 26, 2017
Pros: Location, room size, comfy beds.
Cons: Condition
Location: Restaurants
Was here for a night. Have stayed here multiple times in the past. It's an older hotel but it's maintained well. It's clean, comfy bed, large rooms. Overall nice hotel for a good price.
Comment from Hotel Management
Jul 19, 2017 by Jeff Elkins, Hotel Management
Thank you for your loyalty, we look forward to serving you in the future.
2 out of 5
by A verified traveler from rio grande valley

Metallica concert

Posted Jun 13, 2017
I would not recommend this hotel it is overpriced and they charge you to park your own vehicle in the parking lot that is dirty and the gates do not work. When I arrived it was dirty, The toilet seat had a bloodstain. in the tub was crowded and dirty I could feel the dirt on my feet. They try to clean her room at eight in the morning while we were asleep and the lady they try to clean her room at eight in the morning while we were asleep we obviously didn't answer if they could come in and they tried to get in the room while we were still in bed. I think that is very unprofessional and rude. The bed wish I got a king size bed was uncomfortable I kept on rolling to the middle like it had a hole in or dip
Comment from Hotel Management
Jul 21, 2017 by Jeff Elkins, Hotel Management
Hello Pulido, I would like to thank you for staying at our hotel. I sincerely apologize for the inconveniences you had to endure. If you would like to discuss further, please do not hesitiate to contact me. We look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value for money.

Posted Jun 6, 2017
Very accommodating customer service, thanks! I would come back without hesitation.
Comment from Hotel Management
Jun 6, 2017 by Debbie, Hotel Management
Hello and thanks for the 4 star rating! Glad that you enjoyed and that you would come back! Best regards, Debbie