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Reviews of Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

3.5 out of 5
Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel
2712 Southwest Fwy, Houston, TX

Reviews

7.2

Good

Rating 10 - Excellent. 350 out of 1003 reviews" "
Rating 8 - Good. 245 out of 1003 reviews" "
Rating 6 - Okay. 180 out of 1003 reviews" "
Rating 4 - Poor. 104 out of 1003 reviews" "
Rating 2 - Terrible. 124 out of 1003 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Stayed 1 night in Apr 2024
Response from The Crowne Plaza Team on Apr 19, 2024
Thank you for sharing your feedback.

6/10 Okay

Ana

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property is just old and smelly
Stayed 2 nights in Mar 2024
Response from Baylei W on Apr 15, 2024
Thank you for taking a moment to share your experience.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and staff
Stayed 1 night in Mar 2024
Response from Baylei W on Apr 1, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Demeatra N

Traveled with group
Liked: Staff & service, amenities
Our bathroom door frame was nit cleaned, it had makeup all around the door frame. That for ths most part made the room a bit imeasy to stay in. Everything else was ok.
Stayed 2 nights in Mar 2024
Response from Baylei W on Mar 24, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Hope, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Staff was helpful and pleasant. Having a shuttle was nice to go to certain places in the area.
Stayed 3 nights in Mar 2024
Response from Baylei W on Mar 24, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
It was terrible
Stayed 3 nights in Mar 2024
Response from Baylei W. on Mar 18, 2024
We are extremely sorry for your experience and assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2024
Response from The Crowne Plaza Team on Apr 5, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baylei W. on Mar 16, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

6/10 Okay

dawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had no hot water in our room. Otherwise the room was very lovely. It did have a little bit of a smell.
Stayed 2 nights in Mar 2024
Response from Baylei W. on Mar 12, 2024
Thank you for your wonderful review! We look forward to welcoming you back soon.

10/10 Excellent

Tenequa

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Baylei W. on Mar 12, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

4/10 Poor

Crystal

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price was extremely high, there were holes in the walls, leaks that had rolled over to the carpets making a bad smell, there were bugs in our room. Just a VERY unpleasant experience.
Stayed 2 nights in Feb 2024
Response from Baylei W. on Mar 9, 2024
We are extremely sorry for your experience and can assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baylei W. on Mar 9, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Nithesh

Liked: Cleanliness, staff & service, property conditions & facilities
Parking can be free instead of paid
Stayed 2 nights in Dec 2023
Response from Baylei W. on Mar 9, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Leslie

We had an issue getting hot water in our bathroom. Facility could use an overhaul. Staff was good
Stayed 1 night in Feb 2024
Response from Baylei W on Feb 29, 2024
Thank you for taking the time to review our hotel.

10/10 Excellent

MilanGachTube

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but garage key cards didn't work correctly
Stayed 1 night in Feb 2024
Response from Baylei W on Feb 26, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

6/10 Okay

Roberto, Sacramento

Traveled with group
Centralized location although very noisy because of proximity to the freeway. Garage gate does not work with the room key. I booked a room with free breakfast but did not deliver with what is booked.
Stayed 3 nights in Feb 2024
Response from Baylei W on Feb 26, 2024
We appreciate your feedback and apologize for falling short during your stay. We will work towards improving our guests' experience and hope you give us another opportunity to have you back as our guest.

8/10 Good

Warren, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nothing near by to easily bwalk to.
Stayed 2 nights in Feb 2024
Response from Baylei W on Feb 26, 2024
Thank you for your wonderful review! We look forward to welcoming you back soon.

4/10 Poor

Alfred

Traveled with partner
Liked: Cleanliness, staff & service
Air conditioner never reached temperatures below 75. Very uncomfortable, especially during hours of sleep.
Stayed 1 night in Feb 2024
Response from Baylei W on Feb 26, 2024
We appreciate your feedback and apologize for falling short during your stay. We will work towards improving our guests' experience and hope you give us another opportunity to have you back as our guest.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Baylei W on Feb 26, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Derrick

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on Feb 20, 2024
Thank you Derrick for your rating!

10/10 Excellent

Tamela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Feb 20, 2024
Thank you Tamela for your rating!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 20, 2024
Thank you Maria for you rating!

10/10 Excellent

Tanasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you for the rating Tanasha!

10/10 Excellent

Arthur, san antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice bed, TV excellent, check in and out friendly, bathroom raindrop shower and liquid soaps, mini fridge, microwave, fancy coffee maker, ice machine, room really clean, and no noisy neighbors.
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you for the 5/5 rating and sharing your experience, Arthur. We hope you visit us again in the future.

10/10 Excellent

Abril

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown! Nice place and clean
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you for the rating and review Abril!

6/10 Okay

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no soap in the bathroom.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
We're sorry to hear that Alfonso, thank you for the feedback and we appreciate you staying with us.

6/10 Okay

Shoaib

Disliked: Property conditions & facilities
Like the location but the property is really outdated and needs major renovations. Only one or two elevators worked at time and took a long time to arrive.
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you for the feedback Shoaib, we value and appreciate you staying with us.

10/10 Excellent

Myers

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you for the rating Myers!

4/10 Poor

Louis

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is old and outdated . We were on the third floor and there were 4 large floor fans on as if there was a leak on the carpet they were trying to dry . The problem was that the fans were very noisy . We were moved to the 15th floor which was quiet until the morning traffic started. Our room 1509 had a water leak in the bathroom right over the toilet . Annoying as you’re doing your business. lol . Not a lot value for what we paid . Won’t be going back .
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you Louis for taking the time to share your experience and provide us with areas of improvement. We value and appreciate your feedback.

8/10 Good

Austin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Feb 18, 2024
Thank you for the rating Austin!

4/10 Poor

Britney

Disliked: Staff & service
El Salvador election ruined my events that I had planned for Sunday due to the high volume of traffic asked for commendation for losing my reservations due to no one informing us about the election and needing to adjust commute time for our reservations. Looking for rewards or discount
Stayed 1 night in Feb 2024
Response from Baylei W on Feb 8, 2024
Thank you for sharing your feedback.

2/10 Terrible

PAUL

Traveled with partner
Liked: Staff & service
Didn’t have the room I reserved so I left
Stayed 1 night in Feb 2024
Response from Baylei W on Feb 8, 2024
Dear Paul,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HOUSTON MED CTR-GALLERIA AREA.I would like to start by apologizing to you for the inconveniences you faced during your stay. For the inconvenience a full refund has been processed. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Baylei W on Feb 1, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

8/10 Good

Kosuke

Business traveler
Liked: Staff & service
Staff are very friendly and good, but facility is too old , from ccost performance perspective , reasonable
Stayed 2 nights in Jan 2024
Response from The Crowne Plaza Team on Jan 27, 2024
Thank you for the great feedback you have provided.

8/10 Good

Jennifer

Traveled with partner
Liked: Staff & service, amenities
Suite was a nice size
Stayed 1 night in Jan 2024
Response from The Crowne Plaza Team on Jan 25, 2024
Thank you for the great feedback you have provided.

10/10 Excellent

Oksana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay. Stayed one night only, two queen beds, without breakfast. Very clean and updated. Great staff. The only thing is ceiling kind of too low. Old building, outside looks really old. Inside seems like everything is updated. Looks very nice! Great location! Best price through Expedia. Highly recommend!
Stayed 2 nights in Jan 2024
Response from The Crowne Plaza Team on Jan 22, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

6/10 Okay

Keenan

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from The Crowne Plaza Team on Jan 22, 2024
Thank you for sharing your feedback.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Crowne Plaza Team on Jan 22, 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.

8/10 Good

Myron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good service
Stayed 3 nights in Jan 2024
Response from Baylei W. on Jan 15, 2024
Thank you for the great feedback you have provided

8/10 Good

Shameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Baylei W. on Jan 15, 2024
Thank you for the great feedback you have provided

10/10 Excellent

Raymond

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top quality. The restaurant in the building was amazing. We ate there for dinner and breakfast. Each chef and cook food was excellent. The room was deodorized right before we entered. It smelled clean and fresh...all around good experience
Stayed 1 night in Jan 2024
Response from Baylei W. on Jan 15, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us.

6/10 Okay

james

Traveled with group
Disliked: Cleanliness, staff & service
The first room I got when checked in did not have a vanity around the sink in the bathroom, no waste cans, no refrigerator, no coffee maker, no microwave. I didn't have time to complain I had to get going. Front desk was very helpful, I had a new room by 10 the next morning. Cleaning staff needs training. Don't start knocking on an occupied room at 9 in the morning asking "are you sleeping" go cleanan un occupied room.
Stayed 4 nights in Jan 2024
Response from The Crowne Plaza Team on Jan 13, 2024
We are extremely sorry for your experience and can assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests.

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on Jan 11, 2024
Thank you for your rating John!

10/10 Excellent

Bailey

Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on Jan 11, 2024
Thank you for your rating Bailey!

4/10 Poor

Hamilton, Seattle

Traveled with group
Disliked: Property conditions & facilities
Toilet did not work in our room the entire stay. They tried to fix 4 times without success. Many items broken in the room and in building, including other bathrooms.
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on Jan 11, 2024
Hamilton thank you for giving us feedback on your stay. We apologize for the inconvenience and wish you had a much better experience.

6/10 Okay

shelly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom had ripped wallpaper and ceiling tiles gone. Tv was very dim and old. Needs updates.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on Jan 11, 2024
Hi Shelly, thank you for taking the time to share your experience and providing us with some much-needed feedback.

4/10 Poor

Michael

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Had a funeral, and they would not modify my reservation even though I booked 6 nights, and my group of 55 people booked several more. The shower was out of hot water by 8am. It’s an old tired property and I wasn’t impressed.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on Jan 8, 2024
Thank you Micheal for your feedback and partnering with one of our third party sites to make your reservation. We sincerely apologize that your stay was not as expected and hope we are given another opportunity to serve you.

10/10 Excellent

ANTIONETTE

Stayed 4 nights in Dec 2023
Response from Crowne Plaza Team on Jan 8, 2024
Thank you Antionette!

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
We stayed here 5 nights to visit our family over Christmas. The hotel is conveniently located, very clean, and well-appointed. We will stay here again.
Stayed 5 nights in Dec 2023
Response from Crowne Plaza Team on Jan 8, 2024
Thank you Rosemary for a wonderful review, we hope to see you again soon.

6/10 Okay

Ruth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Yo basic
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on Jan 8, 2024
Thank you Ruth!