Ratings based on 2,156 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Dec 1, 2016
Pros: sehr gutes Frühstück, guter Service,
trotz Ankunft spät abends trafen wir auf eine besonders freundliche und hilfreiche Rezeption.
5 out of 5
by A verified traveler from Toronto

pleasant stay.

Posted Nov 21, 2016
Pros: Friendly staff. well kept all around. plenty of good parking.
Location: Easy access from the freeway. Close to good shopping areas.
Very helpful staff and rooms were spacious and comfortable.
Comment from Hotel Management
Nov 23, 2016 by GM, Hotel Management
It is great to hear our friendly staff was able to be a part of creating a positive impression during your stay. Thank you for sharing your positive comments. We hope to host you again next time you find yourself in Houston.
1 out of 5
by A verified traveler from Dallas, TX

Stay away from this hotel.

Posted Nov 21, 2016
Pros: It appeared to be a nice hotel 20 years ago.
Cons: Needs major overall on condition & staff attitude - they are ready to argue you with you(anytime).
Location: Rough neighborhood. You can easily find a girlfriend for the evening in the parking lot - if you're interested.
Terrible staff in all regards, rough neighborhood, hotel staff would not honor a 'pre-paid' breakfast buffet. If you want to stay here, not worth more than $50 per night; not Crown Plaza worthy - not even close.
Comment from Hotel Management
Nov 23, 2016 by GM, Hotel Management
Ryan, Your report of your recent experience with us is extremely concerning to us. We appreciate all feedback that helps us address aspects that may need improving and therefore, thank you for taking the time to share your comments. We would also like to apologize for not meeting your expectations during your recent stay. We are sorry for the confusion and misunderstanding that occurred with the breakfast. Our staff aims to always be helpful and welcoming when dealing with all of our guests and it is unusual to hear complaints against them. We hope you reach out to us directly to further discuss what issues may have bothered you. Thank you for your feedback and we wish you happy travels.
3 out of 5
by A verified traveler

Nice hotel but room too old

Posted Nov 18, 2016
The bath tub floor in Room 402 was not stable. It wobbled like a kayak when i stood inside and made me very dizzy when I showerred. My husband shared the same experience. We asked the receptionist if that was the design intent. She did not know. Also the tv was not clear,it was like ghost images. The receptionist noted and would report to their engineering department. Hope they fix it before some one get hurt in the bathtub.
Comment from Hotel Management
Nov 22, 2016 by GM, Hotel Management
Thank you very much for your feedback regarding your recent experience. We apologize that you encountered the issues with the TV and the bathtub and we appreciate you reporting it to our front desk staff. We are currently working with our maintenance department to get these issues resolved for future guests staying in room 402. Again, we appreciate your bringing these issues to our attention, and we hope that you will come back and stay with us the next time you are in the Houston area.
3 out of 5
by A verified traveler from Calgary

Posted Nov 14, 2016
Pros: The size of the room was really good.
Cons: Staff serving the breakfast were not up to par. Not good service. On the upside, the food was good.
Location: We went to the galleria had dinner out and made a quick trip to the pharmacy which were all very close. The outlet shopping was further away.
The hotel was average. Nice big rooms and staff were kind. Pool is good but the hot tub had some gunk in it so we didn't use that. The blow dryer in the room was broken. Really delicious breakfast and quick and easy check in.
Comment from Hotel Management
Nov 21, 2016 by GM, Hotel Management
Erin, Feedback from our guests is always welcome, both positive and negative, as it allows us to further improve our guests' experiences. Thank you for sharing your thoughtful comments. We are glad our staff provided you with efficient and helpful service during check in. They are always available to assist in any way they can and would have gladly addressed the issues you encountered during your stay. We will ensure the hot tub is properly cleaned and have housekeeping inspect the blow dryers. It would be a privilege to host you again and deliver a better stay than the last, along with all the positives you mentioned.
5 out of 5
by A verified traveler from US

Grate value

Posted Nov 13, 2016
I have no complaints. The staff was very welcoming. Nice spacious rooms. I got a great deal with Expedia. For less that under $100 me and my kids ate the breakfast buffet and had plenty space In our room.
Comment from Hotel Management
Nov 16, 2016 by GM, Hotel Management
Kim - What an excellent review to read! It brightens our day to know we successfully provided you and your kids with the accommodations you expected, all at an affordable rate. Thank you for sharing your compliments with us. We will continue to provide the welcoming service you experienced, as well as the value we delivered. It would be a pleasure to host you and the kids again.
5 out of 5
by A verified traveler from US

Hotel was within walking distance to restaurant.

Posted Nov 11, 2016
Nice experience. It has been five days and i have yet to see my $50.00 credited to my account. The clerk informed me I need to pay an additional $50.00 in case something was damaged. They informed me it would take approx three days to show in my account. I live in Killeen Tx, found the hotel on Expedia booked to attend a concert at the Arena Theatre directly down the street from Crown plaza. This part was unsatisfactory. My friend would like to try The Westin next time in January.
Comment from Hotel Management
Nov 14, 2016 by GM, Hotel Management
Dieann, Your feedback is valuable to us. Thank you for sharing your comments. We apologize that you have not yet received the refund for your incidentals. This usually can take longer depending on your bank. We release your funds within three days of your checkout. After releasing your funds, it may take your bank 5-7 business days to make those funds available. We are glad you enjoyed our proximity to the Arena Theatre and hope your concert was entertaining. We hope you will consider staying with us again the next time you are in town.
3 out of 5
by A verified traveler from Seattle,WA

The room and amenities are C+ . The location is B

Posted Nov 2, 2016
Pros: The location is next to the HWY so convenient
Cons: The hotel requires renovation
Location: The location is good and restaurants are near by
The room is large but may need renovation . The location is good and next to the HWY
Comment from Hotel Management
Nov 3, 2016 by GM, Hotel Management
Anderson, We are thankful for all feedback we receive from our guests. It is good to hear you found our location to be convenient to your needs, as well as our spacious rooms. We will use your comments to continue to make improvements upon our accommodations. Should you be in the area again, we hope you keep us in mind and consider staying with us again for another convenient stay.
2 out of 5
by A verified traveler from El Dorado Hills, CA

This hotel is FALLING APART!!!

Posted Oct 25, 2016
Pros: Not much to like per se, this hotel is at the end of its life expectancy and either needs to be torn down, or massively updated.
Cons: MAJOR repairs issues, first day I walked in, the room carpet was DAMP to the point that my feet got wet every time I walked towards the bathroom and in the front sitting area! TV was broken. They did change the TV on the last day. Bathroom tiles were kinda dirty with paint stains, overall just a hotel that is falling apart. Very dated and dingy feel.
Location: Location was OK. Nothing spectacular.
2 out of 5
by A verified traveler from Dallas, Tx

Disappointing

Posted Oct 24, 2016
Location: The location and nearby things to do was excellent, right off the highway, plenty of restaurants and shopping nearby.
The relationship between Expedia and the hotel needs to be revisited. Expedia is advertiing something the hotel cannot provide. I was very dissatisfied after driving 4 hours to Houston to have to stand at the front desk over 45 minutes before the clerk could accommodate me and my guests. I then had to pay addtl monies because of a error on their part and this was just so I could get into a room and go to bed. We were all totally exhausted. There was one young lady Ms. Champagne , that saved the stay and even in chaos, rectified it s well as possible, but this should have not been the case. They do not have a 2 bdrm suite a suite with 2 double beds is not a 2 bedroom suite. False advertisement. After getting into the room the room was clean and comfortable, it is just the initial perception of what you are to receive is deceiving, and after paying addtl money I could have actually stayed in a 5 star hotel in the Woodlands or a more affluent area.