Ratings based on 2,232 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast was excellent but pool it's terrible

Posted Feb 28, 2017
My friends and i stayed there for only one night but we could rest and have an amazing bfast. The pool was dirty and disgusting but the room was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Staff

Posted Feb 28, 2017
I stayed for over a week while recovering from surgery. The staff couldn't have been more accommodating and kind. Having a suite was great since we had a little more room to spread out. It was very convenient having a refrigerator and microwave in the room. My only small criticism is that the restaurant menu didn't look very appetizing, so I never tried their food.
3 out of 5
by A verified traveler from Atlanta

OK for one night stay

Posted Feb 27, 2017
Pros: The location
Cons: Better food quality and wait staff.
Location: The Steak house next door was nice.
Most of the staff was friendly except the crew in the restaurant. They were very selective in whom they gave good service to.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Feb 27, 2017
Have staid there multiple times, it's our favorite hotel. Great staff, clean and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Great morning buffet. This was a great comp using Expedia. Above average when it comes to most.
Comment from Hotel Management
Feb 27, 2017 by GM, Hotel Management
Waking up to a hearty breakfast is always a great start to the day. We are glad you enjoyed the tasty breakfast, as well as the value we successfully providing. It would be a pleasure to host you again and we hope to welcome you back for another excellent experience soon.
2 out of 5
by A verified traveler

Old and need more cleaning and better smell

Posted Feb 20, 2017
The place looks old and the free breakfast is not that good rooms not smelling good
Comment from Hotel Management
Feb 22, 2017 by GM, Hotel Management
We appreciate you taking a moment to share your valuable feedback with us. It saddens us to hear you did not enjoy your stay as much as we wish you had. Our breakfast includes a variety of hot and cold items in the hopes of pleasing all of our guests. It seems we did not succeed in this account and we apologize you did not find something to your liking. In addition, we wish you had let us know that you had an issue with an unusual odor in your room. Our helpful staff would have gladly found you a room more suitable to your needs. Once again, thank you for sharing your insights and we hope to have the chance to better accommodate you in the future.
3 out of 5
by A verified traveler

Good value

Posted Feb 13, 2017
I got the room for a great rate so it was worth what I paid. We ordered pizza from the restaurant and it was excellent. The beds are very uncomfortable unless you like a firm. The workout/pool area doesn't make any sense. You have to walk thru a wet pool area if your trying to get to the workout room and its set on a timer so you can't workout early. On the weekend we went the pool was overcrowded with kids. I probably would never stay there again unless doing a quick trip in and out.
Comment from Hotel Management
Feb 14, 2017 by GM, Hotel Management
Thanks so much for taking the time to let us know about your stay. It's great to hear you enjoyed the pizza from our on-site restaurant. Having the restaurant here really adds to the convenience of staying with us. We're sorry to hear the beds did not offer the comfort you prefer. We would also like to apologize that our exercise room hours did not fit your needs. The Poolside Fitness Center is opened from 5:30 AM to 11:00 PM each day. If travel lands you back in our area we'd love for you to give us another try. Thanks again for your very helpful feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from naples, fl

Staff is awesome!

Posted Feb 7, 2017
Comfortable rooms with a wonderful, knowledgeable, accomadating staff.
Comment from Hotel Management
Feb 8, 2017 by GM, Hotel Management
It is wonderful to hear about your experience with us. We're thrilled to know you arrived to a comfortable room as we realize how important this is when traveling. Our staff works hard to make sure all of our guests are taken care of so thank you for giving them some much deserved credit! We hope you'll come back and see us soon!
2 out of 5
by A verified traveler from C

Everything sucks except for breakfast buffet.

Posted Jan 29, 2017
Toilet flush was broken, can't get a hold of front desk through their phone, tub was broken, room next door was making a lot of noise at 2am and we called but they didnt do anything, sliding door is broken with tape so the wind was making a lot of noise as well. Hotel desperately needs a new renovation! Would never go back here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for business trip

Posted Jan 29, 2017
Close to business I was visiting helpful friendly staff rooms spacious and clean
Comment from Hotel Management
Jan 30, 2017 by GM, Hotel Management
Our staff appreciates you taking the time to share your positive thoughts with us. Thank you for choosing Crowne Plaza Suites Houston. We will continue our efforts to provide guests like you with the comfort and level of cleanliness deserved. Come back soon!