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Reviews of DoubleTree by Hilton Hotel Houston - Greenway Plaza

4 out of 5
DoubleTree by Hilton Hotel Houston - Greenway Plaza
Houston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 410 out of 1002 reviews" "
Rating 8 - Good. 204 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 116 out of 1002 reviews" "
Rating 2 - Terrible. 126 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Keana

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice, enjoyed the resturaunt and bar. Staff was attentive.
Stayed 3 nights in Mar 2024

10/10 Excellent

LUIS ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it was so close to Lakewood Church and I could walk a few steps to be there. Breakfast buffet was so nice. I suggest to be more meticuluos with maintenance, since I found a roller stick missing, a dresser leg broke, and missed a free water bottle I usually find in hotels.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi. Coming from WV to see Joel Osteen I didn’t know what to expect. I loved my visit at your hotel. The staff and gorgeous clean courtyard were great. The best fish tacos and breakfast ever. I really enjoyed Maria at Sprigs restaurant. She was very nice. Khytyearra at your front desk was very kind and thoughtful. I had to leave my bag until my flight. The room had a super view of the courtyard. Overall a fabulous experience. Thank you!! Nicole 😊
Stayed 1 night in Apr 2024

10/10 Excellent

GEOVANNY, HALTOM CITY

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Amir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Greenway Plaza
Stayed 3 nights in Apr 2024

8/10 Good

Douglas Burnett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have refrigerators in every room, but no microwaves. Could use a few more channels on the TV menu. I would stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

10/10 Excellent

Baldemar

Really nice place
Stayed 2 nights in Apr 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to use my digital key which meant I was unable to access my room which meant i didn't actually stay there and despite the failed promise of the key, they refused to refund my stay for a room I never got to use because of their error.
Stayed 1 night in Apr 2024

10/10 Excellent

anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property met our expectations and we enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel itself was excellent, the room was small and the bed seemed undersized.
Stayed 2 nights in Mar 2024

4/10 Poor

Macee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We recently stayed at the Double Tree by Hilton because it was across the street from where we needed to be the next day. The property has so much potential, but DESPERATELY needs a remodel. We paid almost $700 for two nights in a regular room. We were supposed to get a king room, and instead got two queens. No water in the rooms and no vending machines on the floors. For the price of the stay the value just unfortunately isn’t there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maicohl

Stayed 3 nights in Mar 2024

6/10 Okay

Stephen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Traffic noise is a factor to consider. Pool wasn’t very clean, but it was the “off season” so I guess I’ll give them a pass there. There was a false fire alarm at 12:30am one night of our stay, but it took them about 20 minutes to turn it off. Parking expensive and tricky to figure out. Staff generally nice though, and the restaurant was decent with good food and drink selection. Wouldn’t recommend to families with young kids since it’s in a very commercial district.
Stayed 4 nights in Mar 2024

4/10 Poor

Alexis

The property needs major renovations. It is very dated.
Stayed 1 night in Mar 2024

2/10 Terrible

Hilario

Stayed 2 nights in Mar 2024

2/10 Terrible

Susie

Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet stay. Within 15 minutes of NRG
Stayed 2 nights in Mar 2024

8/10 Good

Renee, Eagle River

Stayed 1 night in Mar 2024

6/10 Okay

Kehera

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Darrell

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel, would stay there again. Only issue is signage for parking. If you use the underground parking, you my may have to circle the block a few times before finding the correct entrance.
Stayed 2 nights in Mar 2024

6/10 Okay

Jasmin

Traveled with group
Liked: Cleanliness, staff & service
Parking is $28.
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage doesn’t seem safe at night. Bar could stay open til midnight
Stayed 3 nights in Mar 2024

10/10 Excellent

Katty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 2 nights in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

MONIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying in Houston.. staff very friendly and welcoming.. I would recommend
Stayed 3 nights in Feb 2024

6/10 Okay

Michiel

Stayed 2 nights in Feb 2024

10/10 Excellent

Mitchell, Angleton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Benjamin, Douglas and Rita were so hospitable at the bar! Bed was super comfortable and easy check in and check out. Starbucks inside so we took advanatage of that and the grounds were beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Business traveler
Liked: Cleanliness
Food was good one night the second night was burned fish and hard and salty.
Stayed 3 nights in Feb 2024

8/10 Good

Vidal, Sachse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it’s so convenient to walk to Lakewood church.
Stayed 1 night in Feb 2024

8/10 Good

Anita

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was helpful. My room climate control unit made a loud whistling noise whenever it was on, which kept me awake.
Stayed 1 night in Feb 2024

6/10 Okay

Hao-Po

Stayed 2 nights in Jan 2024

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first ever in Houston and we loved it. Staff was super helpful in recommendations and just making sure we got the Houston experience. Would definitely recommend to family and friends!
Stayed 2 nights in Jan 2024

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Yon

Business traveler, Traveled with partner
Disliked: Staff & service
Called prior to booking on parking as my husband and I were in separate cars. I asked 4 times ( to the point the staff recognized my name at check in) if they charge per night or per car for parking and the staff assured me it was per night. At checkout, the hotel charged me per car. They would not honor their prior communication. They also put me on hold for 42 minutes when calling back to dispute this charge. With so many hotels around, no need to stay here.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.

2/10 Terrible

Tabitha

Stayed 1 night in Jan 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Davanique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kayla

Traveled with family
Disliked: Staff & service, property conditions & facilities
Nothing worked!
Hotels.com didn’t make it know you must pay to park (Self & Valet). I was cussed at trying to enter self parking by construction worker. Got in room and the refrigerator was HOT! Called front seat said they’d be right up and NEVER came! Called next money and it was fixed. I tried using lighted morrow b/c room was so dark and again it did not work. When leaving for tournament I asked where the ice machine and was told it was broken. Got on elevator and we got stuck and the front office kept hanging up on us. We were stuck for 20 minutes. Very unsatisfactory for the price you pay! Although I will say the food in the restaurant was very good. Every time you’d ask to speak to the manager front desk would say there wasn’t one there.
Stayed 2 nights in Jan 2024

8/10 Good

Lyndi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, parking not so much
We stayed for a ballet competiton so we were there for 3 nights. I have two complaints... There is a parking garage but to self park is $28 a night (totally understandable for vallet but to self park is addtional as well along with the security deposit) and the parking garage itself is the most confusing one I have been in, nothing is marked, passing section are chained off and there are no directional signs. ugh! Also, very very low clearance - 6ft. This is the only option area to park for hotel. Thre is a blue and green area but getting to one or the other side, there are no arrows, no signs, etc. Also, the entrance and navigation to enter the hotel itself. There are no lighted signs from road, no parking garage signs, no entry signs, nothing is lit up at night. If you enter the area called "The Hub" it is a literal maze with one 8x5 sign that says Double Tree with arrow.
Stayed 3 nights in Jan 2024

6/10 Okay

Kristin

Liked: Staff & service
Stayed 4 nights in Jan 2024

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 2 nights in Jan 2024

8/10 Good

Amber

Stayed 2 nights in Jan 2024