Ratings based on 749 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 23, 2016
Close to airport, attentive staff, business services open always.
1 out of 5
by A verified traveler

Staffing and airport pickup

Posted Jul 20, 2016
I stayed at this hotel my last night in Houston and was not a good experience. I went to return my rental and as I got to the airport I called the hotel for a pickup, like they said. I figured this would give them time to get there, little did I know I would be standing out in humid 90degrees weather waiting for an hour n 15 mins. I called four times and first time they said 20mins but by time we hung up they told me 30 mins, so we waited my mother, aunt n I. Called again and got the same run around but this time they told me 20 more mins and I notified them I was starting to feel sick from the weather. I got the comment from the hotel front desk staff "welcome to Texas!" We waited another 20 mins then my mom called cause I was pretty upset by this time and not feeling to great! I called right back and lady said I just talked to you, I said yes and I will keep calling until my pickup gets here, she then said they would be there. They guy finally showed up and riding back notified that the rental area for shuttle pick was not a priority and the hotel should of informed us. they did no sure thing!!! I will not stay at a double tree anytime soon. Worse experience and ruined what was a very good weekend.
5 out of 5
by A verified traveler

Posted Apr 23, 2016
Love it very nice. Easy to get to and from airport. Staff very helpful and the cookie is a plus!!
5 out of 5
by A verified traveler

Posted Apr 19, 2016 on Hotels
The staff were very friendly and helpful.
3 out of 5
by A verified traveler

Posted Apr 19, 2016
Sheets were dirty in the first room I got. Some of the staff were incompetent and made things more difficult than they should have been.
4 out of 5
by Pat

This traveler left a rating score only Posted Apr 17, 2016 on Hotels
5 out of 5
by Joe from Ann Arbor

Airport layover

Posted Apr 16, 2016 on Hotels
Used this hotel for a long airport layover. It was perfect for this. The airport shuttle driver was great and quick to the airport at 530am
3 out of 5
by David from Monsey, NY

Posted Apr 12, 2016 on Hotels
Couldn't regulate the a/c and the window looking out was filthy. Would never take the 1st floor again. Location to the airport was perfect.
4 out of 5
by A verified traveler

Posted Apr 10, 2016 on Hotels
Lighting in hotel rooms always inadequate.
5 out of 5
by A verified traveler

The best part of my week!

Posted Apr 6, 2016
I flew into Houston after a somewhat upsetting week in Mexico at a very disappointing experience with a vacation I purchased. Hilton Doubletree was a site for sore eyes! The lady at checkin was wonderful and welcoming. She even offered to make me a root beer float to cheer me up because of my weary travels. It was obvious she truly cares and does a tremendous job showing it. Our dinner and service at your "saloon" was great as well! Thank you for being true to your advertisement and having such a fabulous staff!