Ratings based on 29 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler
Horrible place!!Posted Jul 28, 2015
Cons: This hotel needs much better customer service as well as a better maintenance and cleaning department
Location: The location is perfect actually.
I would not wish for anyone to stay at this hotel! It smelled like nasty mildew the minute you walked into the room door. When I approached the hotel staff/owners they simply said there is nothing they can do about it. I literally checked in, walked to the room, and walked right back to the front desk and they would not let me have a refund at all!
by A verified traveler from Killeen
HorriblePosted Jul 8, 2015
Pros: Location it was close to where my family is.
Cons: EVERYTHING! Starting with the staff!
Location: Nothing really 20 minutes from down town
Where do I start....First thing the staff when checking in was very short and kind of rude. Then we asked for extra towels (for swimming) and you would have thought we were stealing them! The room only had 2 towels in it in the first place and there was 3 of us. Then we need more towels the following morning to actually shower and the manager told 'housekeeping should be by soon'. I explained to him that my son was in the shower and had nothing to dry off with! He gave me one and said housekeeping would give more! Then while I was shower I noticed there was MOLD on the wall above the shower and on the shower curtain. When I went down to speak with the front desk he once again said housekeeping would clean it! After housekeeping came and saw it wasn't something that could just be cleaned off we were moved rooms. We were down graded from a room with basically a full kitchen with a full fridge, stove, cabinets, basically an extremely nice room to a room that had a mini fridge and mini microwave. Then I got locked out of the room and they didn't ID me or anything they went and let me in to the room no questions ask! Then 07/04 a group of people were shooting fireworks off that was fine until midnight. I asked the front desk to stop and they refused to quote them the said 'that is none of our (curse word) problems they aren't on our property, the firework were being shot from the street.. Told me I need to call 911. Called and 911 said there was nothing they could do.
for Business Travelersby Gary from Louisiana
great stayPosted May 23, 2015 on Hotels
Really nice hotel with nice rooms and service was great fast
for Personal Eventby A verified traveler
Rooms aint clean rightPosted Oct 31, 2014 on Hotels
Dirty room an bad attitude at front desk
for Business Travelersby Danny
Posted Oct 27, 2014 on Hotels
by A verified traveler
It smells!Posted Oct 18, 2014
Not a particularly good experience . It smelled, main lobby included. We had stain on out comforter an not nearly enough parking for the amount of rooms. Will not go back!
for Everyoneby A verified traveler from VI
Posted Jul 1, 2014
It was a 11 day stay that I should have spent somewhere else. It was not a hotel I should have chosen for myself and my son. The demographic that it seemed to draw did not make for a family friendly environment.
for Familiesby Not pleased from Texas
Not worth the moneyPosted Jun 27, 2014 on Hotels
Although it is priced pretty low, it's still not worth the price. Our room had stuff in it from the people who had previously stayed there. Obviously whoever is doing the "cleaning" isn't doing such a great job. The bathtub was nasty! Tile was falling off in the restroom area, carpet was dirty, sofa was not clean either. Bed was actually pretty comfortable, but that was the only good thing about our stay. Wifi wasn't working the 3 days we were there. The owners told us to call the 800 # to get it fixed lol. What?! They weren't helpful, at all. Parking lot is SUPER SMALL and was completely full. We had to wait a while and wait for someone to move so that we could park. Washer/dryer was nearly $2 EACH per load. OUTRAGEOUS! The electric went out several times while we were there also. Needless to say, if we ever go to Baytown again, we WON'T be staying at this joke of a place.
Recommendedby Ron M. from Texas
Good room for the pricePosted Jun 17, 2014 on Hotels
Room was clean and functional, towels could have been bigger, other than that, no complaints.
for Business Travelersby A verified traveler
Posted Jun 11, 2014 on Hotels