Ratings based on 634 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Reserved Queen Beds, Got King Bed

Posted Mar 16, 2017
I usually stay at this hotel for business, but for a family trip, I reserved a room with two queen beds because my wife and kids were accompanying me. Unfortunately, on check in, the desk clerk informed me they were "overbooked" and there were no rooms with queen beds. So for the first night, our family uncomfortably had to squeeze into a single king bed and the pull-out sofa. Not holding the room type that the customer reserved for their needs is not customer friendly, and I will be reluctant to book here again for my family. One positive note is that the next day's service representative, Yolanda, was extremely apologetic and switched us into a queen for the remainder of our stay. In fact, she offered to put us in the largest queen room they had to make up for our experience, and throughout the rest of our stay she remained alert to our comfort and needs. If we come back to this Embassy Suites, it will be because of her. I hope management will learn from this review and other families will not have a repeat of our bad experience.
5 out of 5
by Randy

This traveler left a rating score only Posted Jan 18, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

I'll Never Stay Anywhere Else in Houston

Posted Jan 16, 2017
This hotel is located in the Energy Corridor area of Houston (Highway 10), about 20 minutes from Katy and about 30 minutes from downtown. The free ramp makes parking easy-peasy. The lobby décor is lovely and when you are coming in from a cold weather climate (like we do), seeing the palm trees growing in the main atrium is always a sight for sore eyes. While the front desk staff can be a little aloof, how often do you deal with them? 10 minutes on check in? The housekeeping, bar and dining room staff more than make up for any unfriendliness you may experience from the front desk. The room is impeccably maintained. The dining staff are friendly and attentive without being intrusive. The bar staff who host the free Happy Hour are fun and pour a great G&T. I cannot rave enough about this hotel. This was our 3rd stay and we will be back!
4 out of 5
by A verified traveler

Ultra Mini-Vacay

Posted Jan 13, 2017 on Hotels
Hotel was very clean, room was amazing, bed was comfortable and the front desk clerk was very friendly, helpful and attentive.
5 out of 5
by norma

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Katy, Texas

Posted Jan 9, 2017 on Orbitz
It was great, I have no complaints at all. The front desk staff was nice, and the happy hour was amazing. The kids had a wonderful time in the heated indoor pool in January!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2017 on Hotels
5 out of 5
by A verified traveler

Convenient, clean & safe

Posted Jan 6, 2017 on Hotels
Great hotel, will stay again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
5 out of 5
by Rona

This traveler left a rating score only Posted Jan 3, 2017 on Hotels