Deluxe Studio | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Houston Galleria Uptown

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 203 out of 1001 reviews" "
Rating 8 - Good. 176 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 155 out of 1001 reviews" "
Rating 2 - Terrible. 300 out of 1001 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

JOANN

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location property desperately needs to be remodeled every thing is old and musty
Stayed 1 night in Mar 2024

2/10 Terrible

Christian

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely dirty and under construction . Room not clean on arrival . Strong mildew smell
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Christian, We apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We'll address the cleanliness concerns with our housekeeping teams to ensure a better guest experience. Additionally, we appreciate your patience as we work on improving our facilities. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 Terrible

Olivia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Aimee

Disliked: Cleanliness, staff & service, property conditions & facilities
This was not a clean hotel. One room had issues with bugs. Never recommend staying at this hotel.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Aimee, Thank you for reviewing our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

8/10 Good

David

Liked: Cleanliness, amenities
Hotel and stay were nice, but the staff do a poor job of keeping track of room availability. Less than 15 minutes after I arrived into my room after checking in, the staff member that checked me in, entered my room while I was in there unpacking, to see if the room was empty. He then closed the door and said he was sorry. The day of my check out, before 10am, another guest opened the door to my room as I was packing my belongings for the day. He showed me his key with my room number on his card and apologized and he returned back down to the lobby to get a different room. Managment and staff need to keep better track of occupied and un-occupied rooms.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 1, 2024
Dear David, Thank you for choosing Extended Stay America. We're particularly pleased that you enjoyed your stay. We have noted your feedback about our staff and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

8/10 Good

Alysia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Tv didn’t work had to chance rooms , no Mattress in Sofa but other than dat No complaints I enjoyed my stay . & will book again
Stayed 2 nights in Feb 2024

4/10 Poor

Sathya

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not clean, they didn't even bother replace a new toilet paper and we never had a trash bin. It was only given after we asked them. Everything in the room was dirty. The breakfast was not good as well. When we went at 6:55, it was just oatmeal Not a great place for family with kids
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Sathya, Thank you for sharing your insights, and we sincerely apologize for any inconvenience caused. We genuinely apologize for the cleanliness lapses and service issues you encountered during your stay. Your feedback is invaluable, and we regret that we fell short of your expectations. We appreciate your bringing these concerns to our attention, and please be assured that we will address them with our team to ensure improvements. Your comfort is our priority, and we hope you will consider giving us another chance to provide you with a more positive experience in the future. Sincerely,Hotel Management

2/10 Terrible

luis

Disliked: Staff & service, property conditions & facilities
I never made it to the hotel so didn't check in or checked out but I think is was nice
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 20, 2024
Dear luis, Thank you for taking the time to share your feedback. We are disappointed you could not stay with us. We hope you will give us another chance to welcome you and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Cynthia

Stayed 2 nights in Jan 2024

6/10 Okay

michele

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
then rooms was ok, room size are goods but the towels sheet carpet and other things were dirty The house keeping came only once x week ( and we needed to ask and push to clean ) when was expected to get daily service the staff was really nice but they didn't have any 3JU=[]]]]]]]V 90P
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 11, 2024
Dear Michele, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Considering positive highlights, please return, and we welcome you for a better experience.Sincerely,Hotel Management

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not served due to Holiday season but on the portal it said breakfast included.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Sameer, Thank you for sharing your experience. We regret any disappointment you experienced due to our breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We value your feedback, and we take it to heart. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.Sincerely,Hotel Management

4/10 Poor

Marvis

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel needs to be cleaned better. My room had roaches, dirty bathroom and doors, dirty floors etc..
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 18, 2023
Dear Marvis, Thank you for your feedback. We apologize for not meeting your expectations regarding cleanliness and pest control. We take these issues seriously and will work closely with our pest control provider and housekeeping department to prevent such problems from happening in the future. Our goal is to provide a comfortable and hygienic environment for our guests. We hope to serve you better during your next stay with us. Sincerely,Hotel Management

2/10 Terrible

Lynn M

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing like the pictures online. Room was dirty as in there was still trash in the garbage, the sheets were dirty, the mattresses were stained, safety hazard by bathtub as the floor board was as sticking up, not to mention BUGS!
Stayed 4 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Lynn M, Thank you for reviewing our hotel. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 Terrible

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
The door lock was broken so I got moved to another room. Hands down the most terrible conditions I have ever encountered. The room smelled of pee from the entrance and I saw tiny bugs scatter when I put the lights on. Although I was very tired I could not risk the possibility of bed bugs and left immediately The front office staff was nice however this hotel needs to be inspected for safety and health conditions.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Nicole, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

4/10 Poor

marcelo

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Breakfast service, very poor options, not even cofee to serve.
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 1, 2023
Dear Marcelo, Thank you for choosing us and taking the time to share your experience. We appreciate your feedback regarding the breakfast service. While we aim to provide a satisfying breakfast experience, we understand you had limited options during your stay. Your comments are valuable in helping us enhance our services, and we'll consider this for future improvements. We hope the rest of your visit was enjoyable, and we look forward to welcoming you back for a more fulfilling breakfast experience in the future.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend.
Upon check in my 1 of the 4 employees booked under one reservation had immediate push back from the front desk person, they knocked on the door of my employees hotel room at 3:30 AM to kick him out of a PAID hotel room with various documentation showing proof of booking and proof of payment, and then the front desk attendant told my Employee he was going to smack him in the face.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 28, 2023
Dear Guest, We are disappointed to learn about your experience at our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Please allow us some time to look into this situation, and we will address it appropriately. Your patience and understanding are appreciated in the meantime. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
The room was run down, the front desk staff were not helpful or absent, the fire alarm woke us up every morning and there were roaches.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Dear Guest, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. We also apologize for the inconvenience caused by the fire alarm repeatedly going off. As a precaution, we will have our engineering team do a full inspection of all our suites and relay your comments to our housekeeping team. We hope to have another opportunity to provide you with the great visit you deserve and that we are known for.Sincerely,Hotel Management

6/10 Okay

Darline

Business traveler
Disliked: Amenities, property conditions & facilities
I chose this property with the idea that I could have meals in the room. There were no pots or pans or dishes in the room, and no silverware. Not even any paper plates or plastic silverware! Extended Stay America is supposed to be for longer stays, but this room could not accommodate a longer stay. I am glad that I only stayed one night.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Darline, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share your feedback appropriately and would love to host you again on your next visit to the area.Sincerely,Hotel Management

2/10 Terrible

Suresh

Disliked: Room comfort
Stayed 7 nights in Sep 2023

2/10 Terrible

SILVIA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Isela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was probably the worst hotel I’ve ever stayed in. The front desk was unprofessional in all ways. And made his problems ours. Front desk had a lobby full of guest waiting for some sort of assistance. We finally get to our room after almost an hour waiting to be serviced, and the room is falling apart. The floor board in the bathroom was coming apart making it a huge hazard and almost cut my foot with it stepping out the shower. The base boards were coming apart. Water pressure was extremely low. The toilet stopped working for a while and I had to fix the inside myself. For this hotel being within the galleria it was in such bad condition.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 30, 2023
Dear Isela, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

2/10 Terrible

Idongesit

Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappionted in this property. They do not even have bathrooms in the lobby area or an ice-maker. It was so dirty and dusty. Never will I go to another Extended Stay Facility.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Idongesit, We apologize for the inconvenience you experienced during your stay at our property. We understand your frustration with the lack of bathrooms in the lobby and the absence of an ice-maker. We will take it into consideration as we work to improve our facilities and amenities. Moreover, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. Thank you for letting us know of the issues with your visit, and we hope to welcome you back for a much-improved experience. Sincerely,Hotel Management

8/10 Good

Dora

Stayed 1 night in Sep 2023

4/10 Poor

Tahje

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Karina

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Adrian

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2023

2/10 Terrible

Andrea

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a room with a kitchenette , microwave and fridge . First off the main light for the room did not work had to turn all 4 lamps on for the room to have light. Microwave did not work, stove did not reach a heating point stayed lukewarm , took 2 hours to make a simple meal . Tried talking to front desk personnel but no one was available to fix my concerns . Needed utensils as well but was handed 2 butter knives and one teaspoon after waiting 15 minutes for the front desk clerk to find such sorry items. Stains in side the room, one particular stain on bathroom door looked like a full handprint smeared the wall of poop. Carpet was disgusting , SHOWER DID NOT WORK NO PRESSURE IN SHOWER . Demanded to speak with owner to no avail. Had to stay in dirty room and expected to pay full price when conditions were unsanitary
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 16, 2023
Dear Andrea, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We were disappointed to read about the service issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

2/10 Terrible

Shanel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Deceptive Advertisement
The advertisement for this hotel is very deceptive. Elevator smell like dogs and cats. The room was comfortable and clean. Upon on check in arguments with extended stay residents was going on. No coffee or on the go breakfast on the next day. Morning front desk staff not professional. I don't recommend this hotel if you have standards.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 6, 2023
Dear Julie, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve. Our front desk team is always available to help you. Please return, and we hope to host your next visit to the city with better memories.Sincerely,Hotel Management

2/10 Terrible

luis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel I won’t recommend
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Luis, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

4/10 Poor

Lillian

Traveled with group
Stayed 1 night in Jul 2023

4/10 Poor

Debbie

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches coming out.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear Debbie, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

2/10 Terrible

Alfreda

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not be staying here again.
Stayed 5 nights in Jul 2023
Response from Hotel Management on Jul 20, 2023
Dear Alfreda, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

2/10 Terrible

Piyush

Rooms filthy and atrocious, staff incompetent and don’t care. Room furnishings broken and totally unclean and disgusting.
Stayed 5 nights in Jul 2023
Response from Hotel Management on Jul 7, 2023
Dear Piyush, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for the inconvenience caused. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs renovation.
Stayed 4 nights in Jun 2023
Response from Hotel Management on Jul 1, 2023
Dear Michael, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. At the same time, we have noted your observations regarding the need to update and renovate and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely,Hotel Management

4/10 Poor

Lyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Go elsewhere
Employees were great, everything else was awful. It was in a decent area, but the place was tore up!
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 29, 2023
Dear Lyn, Thank you for choosing our hotel during your recent visit to Houston. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

8/10 Good

Andy

Traveled with partner
Liked: Cleanliness
Decent place.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 27, 2023
Dear Andy, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay at this hotel!
The staff was rude. A lot of people loitering. The decor was horrible. There was a stanch in the room that was unbearable!
Cabinets are rotten
Fake linoleum floor pulling up
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 21, 2023
Dear Mark, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management

10/10 Excellent

Paige

Liked: Cleanliness, staff & service
I love to go in with Expedia because they make sure that you're okay every time
Stayed 3 nights in Apr 2023

4/10 Poor

Jayson J

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is a perfect example of "you get what you pay for", $64 a night. The good: The staff was very friendly, the exterior of the building looked well kept. Parking was easy and free! The Bad: The grounds were littered with used paper produces, bottles and general trash. Property is listed as "Smoke Free" facility. It is not, interior hallways on 1st and 3rd floors reeked of weed (Marijuana) both days we were there. In the room. No hair dryers, no comforters on the beds, carpet stains, broken lock, non functioning electoral outlets. Refrigerator and microwave worked fine. Didn't use the stove top.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 18, 2023
Dear Jayson J, Please accept our apologies for the issue with cleanliness and maintenance during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we regret this was not your experience. We hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

2/10 Terrible

Julio, Beaumont

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For a non-smoking hotel, it smelled very much like Marijuana all the time. We had roaches in my room, not one trash can. The pullout sofa bed looked like a crime sceen. I thought the OYO Hotel in Katy was bad, this one takes the cake. Extremely disappointing. Not worth half of what i paid.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 14, 2023
Dear Julio, Thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we regret these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

6/10 Okay

Michael

Disliked: Cleanliness
The hotel need updates, several in functionality l, entry door glass broke for all through my stay , smoking of illegal substances smell all over. At check in my tub and counter was dirty I asked for it to be cleaned, the front desk laughed at me and stated it was the cleanest room they have .?
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 9, 2023
Dear Michael, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Jay

Great hospitality
Stayed 1 night in May 2023
Response from Hotel Management on Jun 2, 2023
Dear Jay, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

6/10 Okay

HAI

Traveled with family and small children, Traveled with family
Short of cleaner services, Staff is rude , but managers know how to do their job . AC very noisy in room . Check out fast but check in so bad !
Stayed 1 night in May 2023
Response from Hotel Management on Jun 1, 2023
Dear HAI, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please allow us to rework the missed areas and serve you better on your next visit.Sincerely,Hotel Management

2/10 Terrible

Deon

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never stay at this property. We had 2 rooms here and the both had holes in the wall ! Microwaves did not work. The wash room they state they have did not work. They allow dogs there and the animals urine and poop is all through out the hotel. I requested to speak to management in regards to my room and the standards of it and they would not help me !!! I am still waiting to speak to guest relations because we ended up staying somewhere else because of the nasty filthy location.
Stayed 4 nights in May 2023
Response from Hotel Management on Jun 1, 2023
Dear Deon, We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your concerns about the need to update are shared with our concerned individuals for further action plans. We are sorry for the issue you mentioned in your bathroom, and our team is addressing the same on a priority basis. Our commitment is always to offer better service for our guests, and we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Alexander

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 1 night in May 2023

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
My door card never worked. I had to get the front desk clerk to let me in my room everytime. I woke up to roaches climbing on my face and all over the bed. I went into the bathroom and there were more roaches covering the shower
Stayed 2 nights in May 2023
Response from Hotel Management on May 31, 2023
Dear Ben, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

2/10 Terrible

Noemi

Traveled with family
Disliked: Staff & service, property conditions & facilities
They gave my reserved room because I was checking in late even though I called to notify them that I was on my way. They were very rude and inconsiderate.
Stayed 1 night in May 2023
Response from Hotel Management on May 29, 2023
Dear Noemi, Please accept our sincere apology for your concerns regarding your reservation with our front desk and our staff being rude and inconsiderate. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels.Sincerely,Hotel Management