Ratings based on 359 Verified Reviews

3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Ok for the price but not too clean

Posted Feb 10, 2017
Noisy as my room faced parking lot Did not have feel clean
Comment from Hotel Management
Feb 16, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed our affordable rates, but disappointed about the room not being too clean. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by A verified traveler

Convenient but at a "price"

Posted Jan 10, 2017
Great central easy location. Room was clean and had the promise of everything you could need. However there were no utensils to use in the kitchenette...cups, pots, crockery, cutlery. Nothing!! "Breakfast" was a joke. Treacle coffee, and muesli bars or muffins. That's it. Unimpressed and very hungry with that!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

excellent location near kirby

Posted Dec 25, 2016
Pros: Reliably clear
Location: Retaurants on Kirby--or up Shepherd to River Oaks shopping center
Excellent location near Kirby (and its many restaurants but without the hassle of the traffic on Kirby.
Comment from Hotel Management
Jan 4, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It's great to hear that our location was beneficial and stood out during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2016 on Hotels
1 out of 5
by A verified traveler

Memorable Experience

Posted Dec 15, 2016
Pros: The price, if you don't add in the new truck window.
Cons: Mattress replacement. Security in parking lot.
Location: Hospital district nearby.
The room was okay for the price. The bed was NOT comfortable and when I walked out of the hotel the next morning, I found that someone had broken the window out of my truck. There was much to take but...
Comment from Hotel Management
Jan 1, 2017 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the bed and the truck broken window is truly regrettable. We are very sorry for your experience. However, we thank you for the positive comments regarding the rates and location. Your comments were reviewed by the management and staff. Furthermore, we will use the feedback to make the necessary changes mentioned below. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average in all respects.

Posted Dec 9, 2016
Pros: Location.
Cons: Halls were not that clean.
Decent for the price. There is no "breakfast" included. There is a coffee bar with oatmeal packs and breakfast bars.
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your survey. I apologize that you mentioned that the halls were not up to your standards. We take great pride in keeping a clean house and will make sure that this issue is rectified immediately. Breakfast is the grab and go variety which includes variety of muffins,breakfast bars, oatmeal packets, hot chocolate and coffee. Once again, we look forward to seeing you back again should your travels bring you to the area in the future. Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Braunfels,TX

Posted Dec 6, 2016
Pros: location
Staff was always so friendly and available. Room was clean. Bed was a bit too stiff but loved how we could make our own breakfast in the room and also bring our dog along.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your positive and kind words about the staff, room cleanliness, and pet friendly. We look forward to seeing you back here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Berlin, Germany

Quite comfortable

Posted Dec 3, 2016
Nice and clean hotel in a great location with a helpful staff.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your positive and kind words about the staff, room cleanliness. We look forward to seeing you back here again.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
It was nice and quite comfortable, clean and well located.
Comment from Hotel Management
Nov 30, 2016 by Manager, Hotel Management
Dear Guests, Thank you for the positive response. We appreciate the time and effort you took to input your experiences. Look forward to having you stay with us in the near future. Thank you. GM