Dear Kumud, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences and relay your comments to our housekeeping team as well. We acknowledge the frustration you endured and appreciate your understanding and patience. We hope to have another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management

Dear Fuad, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management

Dear Fuad, Thank you for your recent visit to our hotel. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for the feedback and look forward to hosting you again on your next visit here.Sincerely,Hotel Management

Dear Fuad, Thank you for taking the time to tell us about your visit. We are happy your overall stay was nice, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for choosing to stay at our hotel. We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

Dear Torrian, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Fuad, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Fuad, Thank you for staying with us and reviewing your experience. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear TOLA, Thank you for choosing us and for sharing your comments. It is very understandable how these multiple concerns detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Rogelio, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Jessica, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Fortunata, Thank you for taking the time to review your stay with us. We are sorry for the inconvenience you experienced due to the smoky air and the strong smell of products, which hindered your kid's respiratory issues. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. We hope to welcome you back to provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Vivek, Thank you for your feedback. We love reading wonderful comments about our associates and will be sure to share this review with our entire team. However, we apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Miguel, We sincerely apologize for the distressing experience you encountered during your stay with us. Your safety and comfort are our top priorities, and we deeply regret the inconvenience caused by the dog feces, the loose dog, and the fire alarm issue. We understand your frustration and concern. We take your feedback seriously and will address these matters with urgency to ensure they do not reoccur. Regarding your refund request, we recommend contacting us directly to resolve this matter promptly. We value your feedback and hope for the opportunity to provide you with a significantly improved experience should you consider staying with us again in the future. Sincerely,Hotel Management

Dear Maurice, Thank you for choosing to stay with us. We want every guest to have a positive experience, and we are sorry we disappointed you. We apologize for not being able to accommodate you during such a situation. Your feedback has been shared with our team to ensure future guests are not similarly impacted. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Allen, Thank you for the feedback, and we apologize for not meeting your expectations. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Although we regularly treat our property, we contacted our pest control provider to address the problem quickly to uphold our company's high standards. Safe travels.Sincerely,Hotel Management

Dear Yoland, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely,Hotel Management

Dear Winnrick, Thank you for taking the time to review your experience with us. We are glad you were satisfied with the service from our staff; however, we apologize for not meeting your expectation in other aspects of your stay and for any inconvenience you may have faced. We wish we could have had the opportunity to address your concerns while you were still here. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Corlisa, Thank you for your great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to know how our team took such great care of you. Please come back soon - we appreciate your business! Sincerely,Hotel Management

Dear David, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Guest, thank you for being our guest. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Your feedback is shared with our concerned team to ensure they are addressed adequately and ensure it is not repeated. Please give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

Dear Mariah, thank you for being our guest. Please accept our apologies for the cleanliness and smell issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. Our housekeeping is coached to follow up regarding these matters and take appropriate action. Also, we will ensure that the room you occupied gets a deep cleaning. Your feedback is valuable as we continually strive to improve our guest experience. We hope you will return so we can have an opportunity to provide you with a better impression.Sincerely,Hotel Management

Dear David, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to provide the best hotel experience. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We understand your frustrations, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

Dear Denise, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Cheryl, We are very disappointed that we did not meet your expectations. Our team strives to ensure each guest has a pleasant experience, so we regret this was not your experience. We hope to have a future opportunity to welcome you.Sincerely,Hotel Management

Nicolem, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. That said, we regret your disappointment with reduced housekeeping services during these challenging times to ensure every guest had a stress-free stay. We understand your frustrations, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

Cherrie, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and pest control issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we failed during this process, and for that, we sincerely apologize. We are working with the respective team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

Denice, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management

Taiwana, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management