Ratings based on 223 Verified Reviews

3.2 out of 5
63% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from East Texas

The hotel was a bit below standard.

Posted Jun 2, 2017
Pros: Proximity to NRG Stadium
Cons: Update rooms - move bed
Location: The location sells the hotel, no doubt
A/C is right next to bed, with less than 6 inches between bed and unit. Makes for an uncomfortable sleep - cold legs as no way to avoid A/C.
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Texas

ONLY IF YOU WANT TO AVOID TRAFFIC

Posted May 30, 2017
Pros: LOCATION
Cons: CLEANESS, STAFF
Location: I GOT A FLYER IN MY ROOM FROM A PIZZA PLACE THAT DELIVERS LATE. Since there is NOWHERE to go Cant recall the name, but here is the number. 7137961616
If you want to save some money, and hate the traffic after attending a concert at the NRG Park, this is a good place for you to stay, other than that... THE STAFF Staff is not very friendly, we arrived late at night after a long driving and the Front desk person was not very friendly and she did not activateour keys correctly, so we had to come back downstairs so she could fix it. She did not mind explaining how the key was sopposed to be used to open the main door, and even when she saw me coming back from the parking struggling trying to open the door (a glass door), she simply walked away. I figured out, but she was so rude. No one told us about the time coffe bar was set up and cleaned up so, of course, we missed it! The guys at the parking lot was very helpful assisting was when a completely drunk guy was trying to get into our car. THE ROOM The tub had some strange stains, and there was a long dark hair wriapped inside one of the face towels...The room was cleaned but the trash can was never emptied. Although it was great to be able to walk back to a bed after a long day at the NRG Stadium without having to deal with the traffic, the hotel itself was not the most enoyable part of my trip to Houston.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Yadira, please accept our sincere apology for the inconvenience and less than the favorable experience you had at our hotel. We're very sorry our service and cleanliness levels did not meet your expectations and that our we fell short of responding to your needs. We will be working with the appropriate individuals to see where we fell short and to ensure it does not happen again. Thank you for bringing this to our attention. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 5, 2017
Very Slow check in (manager) Rooms are very dirty rude staff
Comment from Hotel Management
May 7, 2017 by General Manager , Hotel Management
Please accept our sincere apology for not living up to your expectations during your visit. I am sorry that we were not attentive to your needs and that the lack of responsiveness affected your stay with us. I have shared your concerns with the respective teams and we are reviewing our procedures to determine what we can do to make sure it doesn't happen again. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Cozy hotel

Posted Apr 19, 2017
The hotel was great. Was here for 6 nights and completely comfortable. The first room we checked into had sticky floors but we were immediately moved to a new room. Everything was provided and it was comfy !
Comment from Hotel Management
Apr 21, 2017 by General Manager, Hotel Management
Josh, I am delighted you had an excellent stay at Extended Stay America - Houston - Med. Ctr. - NRG Park – Kirby. Thank you for the review, and we are happy to note that your overall time with us was comfortable. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Mar 28, 2017
Staff who assisted me was very professional and welcoming.
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see our staff was able to assist you so well during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by A verified traveler

nickel and dimed

Posted Mar 25, 2017 on Hotels
Had to pay an extra $25 to leave car in parking lot until 2 pm the day we checked out.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls (Parking Charge). During big events all the surrounding hotels controls and charge parking fees to the guests those who are not registered in the hotel. However, we are very sorry for your disappointment and will make it up on your next visit to Houston. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in the future.
1 out of 5
by A verified traveler

bad smell, bad kitchen ,small bed ,expensive

Posted Mar 14, 2017
Pros: no thing at all
the bed was very small they didn't offer a baby crib, What kind of hotel don't have baby crib...!!! The bathroom fan is too noisy sounds like a turbine...!!! Wall plugs are few and loose The kitchen is completely empty there is latterly nothing to cook with not even silverwares. The oven is a mess all heads are coming off No tissue box Very slow WIFI Bad staff dont even know how to speak politly to a custmer Old and smelly hotel Definitely don't deserve the $116 I paid
Comment from Hotel Management
Apr 13, 2017 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had and will address the issues with our team. We sincerely apologize for the inconveniences. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in the future.
2 out of 5
by A verified traveler

WOW, WISH I TOOK PHOTOS BUT DIDN'T.

Posted Feb 20, 2017 on Hotels
I DON'T KNOW WHERE TO START. THE LOBBY AND FRONT DESK AREA SHOULD TELL ALL. OUR KITCHEN WAS STOCKED WITH NOTHING AND I WAS NEVER TOLD YOU HAD TO ASK FOR ANY OF THOSE ITEMS AT THE FRONT DESK. THE CARPET WAS FILTHY. STARBURST CANDY STUCK IN THE AIR CONDITIONING UNIT, DISCUSTING. THE COMFORTER HAD STAINS ON IT.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not made aware of our cookware policy and that you room was not clean to standards. Our staff will be addressed on the proper cleanliness for rooms and communication that must be upheld. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 out of 5
by Edith

Not so good stay

Posted Feb 16, 2017 on Hotels
They gave us a room that was occupied. The second room they gave us smelled bad.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had and will address the issues with out associates. We sincerely apologize for the inconveniences. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Posted Feb 15, 2017
Stay at the hotel is perfectly fine staff was very great. What expedia did not specify the last time you could check in so we were in a rush just a book the hotel before we were stranded Expedia customer service was horrible.
Comment from Hotel Management
Feb 21, 2017 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had. We sincerely apologize for the inconveniences, but are happy to read that, you liked our services. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in the future.