Dear Jonathan, We appreciate your feedback and understand your concerns. We apologize for any inconvenience you encountered during your stay. We take cleanliness and guest comfort seriously and will continue to address these issues to provide a more enjoyable experience for our guests in the future. Thank you for sharing your experience, and we hope your future travels are more pleasant.Sincerely,Hotel Management

Dear Bertha, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Kristy, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay at our hotel did not meet your expectations. We appreciate your feedback and will use it to improve our services. We are glad that our staff worked hard to accommodate you and that our housekeeper did a great job cleaning your room. However, we apologize for the several issues you encountered during your stay. We are taking appropriate steps to ensure future guests do not meet the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear ELLE, Thank you for the specific feedback about your stay. We apologize for the inconvenience caused by the several issues you encountered. Our housekeeping and maintenance teams strive to ensure that our guests have a comfortable and enjoyable stay, and we will make sure to address these issues. We will also work to improve our breakfast offerings to ensure that our guests have a more enjoyable experience. Thank you again for your feedback. We hope you will reconsider and allow us to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Management

Dear Johnny, Thank you for your feedback and for being our guest. Please accept our apologies for not living up to your expectations. We apologize for the inconvenience caused by the pool being closed and the limited breakfast options. Our team strives to provide a variety of amenities and services for our guests, and we will make sure to address these issues to ensure a better experience for guests in the future. Thank you again for bringing these issues to our attention. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Richard, Thank you for staying with Extended Stay America once again. The highest compliment we can receive are guests who keep returning time after time. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a refreshing and fulfilling vacation. It was our pleasure to host you during your time in Houston, and we look forward to your next visit.Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Katey, Thank you for your recent stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Guest, Thank you so much for your feedback. We are very sorry for the way our staff handled your check-out. We will work with our entire team to ensure our guests are warmly welcomed and are always treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management

Dear Jose, Please accept our sincere apology for the concerns you had with your reservation. We have shared your feedback with our entire team as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely,Hotel Management

Dear Diana, Thank you for being our guest at Extended Stay America. We are glad you and your furry friend had an excellent time here and had some great encounters with our associates. Please keep us in your travel plans if you revisit the area.Sincerely,Hotel Management

Dear Bridget, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Our housekeeping team works hard to keep the area clean and fresh, but we regret they overlooked a few spots while room preparations and will address them now. As we are an extended-stay hotel, our rooms are equipped with a kitchen with a full-size kitchen with an ice tray for your convenience. That's why we do not have an ice machine on our property. Our apologies for your disappointment. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Guest, We thank you for choosing to stay with us at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your guest room. However, we hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly. If you have any concerns during a future visit, please reach out to our front desk. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear George, Thank you for taking the time to review your visit. It is good to know our location perfectly suited your needs. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management

Dear Shanna, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Barbara, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Donald, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the smell concerns that you encountered. We appreciate you bringing these to our attention, and we hope you will accept our apologies for any housekeeping oversight in your suite. Your comments are shared with our team to ensure this is not repeated. Thank you for being our guest; we invite you to come back and stay with us the next time you are in our area. Sincerely,Hotel Management

Dear Jay, Thank you for your excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear ERIC, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Bryson, We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely,Hotel Management

Dear Christopher, Thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room preparation that does not meet our standards; therefore, we are very disappointed that this was your experience. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Please revisit us to earn back your lost confidence.Sincerely,Hotel Management