Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Houston Willowbrook HWY 249

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 408 reviews" "
Rating 8 - Good. 122 out of 408 reviews" "
Rating 6 - Okay. 61 out of 408 reviews" "
Rating 4 - Poor. 34 out of 408 reviews" "
Rating 2 - Terrible. 52 out of 408 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

sammie

Traveled with partner
Disliked: Amenities
Check-in was easy and fast. Room was average and clean. But you can hear people talking and walking all night long. Feel like I was at a basketball game and my team was losing.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Sammie, Thank you for being our guest and appreciating our check-in process for a clean hotel room. We sincerely apologize for the noise disturbances from neighboring guests, which were detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. We appreciate your patience and hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Thank you for bringing these matters to our attention. Sincerely, Hotel Management

10/10 Excellent

Christian

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very accommodating and helpful. Particularly Esmeralda and Diana and I love the breakfast in the morning especially the oatmeal and the chocolate muffins. Oh boy are they great!! — Christian (CJ)
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Shaniqua

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease 1 roach. The towels were dingy as well. I know that housekeeping cleaned the room, made the bed, and took out the trash but beyond that this was the most dissatisfying experience I have ever had at a hotel in my life. I did also tell the property my experience before leaving.
Response from Hotel Management on Mar 1, 2024
Dear Shaniqua, Thank you for taking the time to evaluate our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

6/10 Okay

Tariq

Disliked: Staff & service, property conditions & facilities
I had to wait for ten minutes before the receptionist opened the front door. On Expedia, it said that there is free breakfast but there was no breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Dear Tariq, We apologize for the inconvenience you experienced with the front door and the discrepancy regarding breakfast. We strive to provide accurate information and apologize for any confusion. Your feedback is valuable, and we'll work to address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Brett

Stayed 2 nights in Jan 2024

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches
Response from Hotel Management on Jan 11, 2024
Dear Patrick, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Hershel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the nicest extended stay I've stayed in and I've stayed at many
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 7, 2024
Dear Hershel, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 Excellent

Darvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Letaeciah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

8/10 Good

Ali

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the rooms , ac and the staff that checked us in but on my way out when I was about to ask a question the Hispanic lady at the front yelled at me saying to wait a min she’s busy , so I walked out. She don’t need to working there if she can’t handle 1 questions with 1 other person in line.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 5, 2023
Dear Ali, Thank you for reviewing your stay and for the generous words about our clean and comfortable suites. However, we hope you will accept our apologies for the inconvenience with the front desk associates. We are happy that our staff were able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management

10/10 Excellent

Hannia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl in reception she is respectful, I forgot my bag in there and she take care and she call to us ..with great integrity....She is good element for the company great future. Responsible. Thanks
Stayed 2 nights in Sep 2023

8/10 Good

James

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly the property around it did not feel inviting or safe
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear James, Thank you for choosing Extended Stay America for your recent accommodations and for your kind remarks about our friendly, helpful associates. We appreciate your feedback regarding the outer area. While we cannot control or influence the public area and environment outside the hotel, we are delighted to offer our relaxing accommodations in a safe environment. Our security team is reliable and well-trained; we also work very closely with the local police department to keep all of our guests and employees safe and secure during their stay. It was a true pleasure hosting your visit, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Marquita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service
The place needs some air fresheners inside the rooms and also the place is too muggy and humid on the inside. My allergies started to act up when i got in the room
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! Great Price!
I have stayed here multiple times and always have a great experience! The place is always very clean and comfortable, good coffee and breakfast on the go! Quiet in the evenings and through the night! Security is great and the staff is always on top of things and always very courteous! A very convenient spot too, with restaurants within walking distance and a big convenience store! I can't believe I get such a great hotel at such a great price!!!
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 29, 2023
Dear Deborah, Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us, were impressed with the cleanliness, the location, the service, and warm hospitality, and enjoyed everything during your stay. It was a pleasure having you as our guest, and we look forward to seeing you again soon.Sincerely,Hotel Management

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Marquita

Stayed 4 nights in Jul 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
coffee and cookies
is not breakfast
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 18, 2023
Dear Luis, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant. However, we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you visit Houston.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Disliked: Staff & service
Did not stay
Didn’t stay. There was difficulties with the reservation.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 24, 2023
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will return and stay with us again.Sincerely,Hotel Management

8/10 Good

Briaunna

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and a great experience. I was on the first floor and I could easily find everything. The lights went out due to the weather, but they came back on in less than 2 minutes. Overall, 8/10 experience.
Stayed 1 night in Jun 2023

2/10 Terrible

ML

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Not good checkin couldnt find reservation whenthey called to help him had no access to email. Then got in room after about hour tv didnt work. Peace and rest i was looking for was not happening
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 14, 2023
Dear ML, Thank you for being our guest. We are sorry that you had to wait until our associate found the reservation before the check-in. Also, we regret the problems you had in your room. On the other side, it's good that everything was sorted to your satisfaction. We encourage you to try us again soon and are confident you will enjoy a better stay. Sincerely,Hotel Management

10/10 Excellent

Sinna

Stayed 1 night in Mar 2023

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Room has always been clean and supplied. Beds are comfortable. Never have I had a problem.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 15, 2023
Dear Ben, Thank you for the perfect rating! We are delighted that, from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at our Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

8/10 Good

Kevin

2/10 Terrible

Karla

Liked: Staff & service, property conditions & facilities, room comfort
Weirdly there was ONE AirPod in the hole of the restroom door!!!
Stayed 1 night in Dec 2022
Response from Hotel Management on Dec 29, 2022
Dear Karla, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Mark

Stayed 3 nights in Nov 2022

6/10 Okay

Javier

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2022

2/10 Terrible

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Trintella

It was ok.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 15, 2022
Dear Trintella, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management

10/10 Excellent

Camilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Aug 2022

8/10 Good

Christopher

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

2/10 Terrible

Mili

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Nathaneil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Denise

Disliked: Staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only if your desperate
Roach sanctuary!!! Big ones, little ones, ones that want to cuddle with you in bed and others that wanna watch tv with you! The assistant manager is nasty and rude. I extended my stay and before I can even go downstairs to check back in she stood at my door while I had just got out the shower naked and proceeded to ask me all this information even after I told her that I had already booked another reservation. She then told me to check out even though the reservation was already there. The trash room gets full really quick and that’s where the Roach factory is so when I put my trash in a bag In the hallway they told me they were going to charge me $10. Oh and the cops regular there, you can see them at least once a day
Little on in the bed
One on the wall
Just a regular day with the cops outside
Big one wanted to watch tv with me
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay I will return if needed !!
Stayed 2 nights in Jul 2022
Response from Hotel Management on Jul 22, 2022
Dear Guest, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management

8/10 Good

Brooks

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No hold on fees after you pay for the room.
Stayed 1 night in Jun 2022

10/10 Excellent

Taneshia

Stayed 1 night in Jun 2022

2/10 Terrible

Luther

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
There were roaches in the bathroom. The free breakfast was also some muffins on a table.
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 14, 2022
Luther, thank you for sharing your feedback. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We also regret your disappointment with our breakfast offerings. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked my room online only to get to the hotel and was told they didnt have any rooms avaliable! No accommodations were made
Stayed 1 night in May 2022
Response from Hotel Management on Jun 12, 2022
Thank you for choosing to stay at our hotel. We are so sorry we were unable to accommodate you this time and truly regret the inconvenience it caused. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management

8/10 Good

Angelica

Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Extended Stay AWAY
This is the worst hotel I have ever stayed in! I actually didn’t even stay all nights I booked it was so bad! Mold in the tub,the tub was clogged. There was hair in and around the sink as if someone shaved. The room smelled like cigarettes and old food. Microwave and refrigerator were broke. Also 2 out of 6 lights worked. Neighbors were very loud and arguing sounded like physical violence a few times. I even think some prostitution and drug trades were going on at that hotel. Very sketchy place. The elevator is a safety hazard and is broke. My room key didn’t work. The housekeeper spoke very little English.
Stayed 4 nights in Apr 2022
Response from Hotel Management on May 5, 2022
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

6/10 Okay

Danielle

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022