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Reviews of Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway

2.5 out of 5
Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway
15111 Katy Fwy, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 187 out of 492 reviews" "
Rating 8 - Good. 145 out of 492 reviews" "
Rating 6 - Okay. 74 out of 492 reviews" "
Rating 4 - Poor. 37 out of 492 reviews" "
Rating 2 - Terrible. 49 out of 492 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nancy

Traveled with family and small children
The only reason we booked here was for the indoor pool. Their pool was out of order. We cancelled our stay and booked with a better hotel. The outside of the building was dirty. There was a man on crutches smoking outside with shaving cream on his face. It was not a great place. We are asking for a refund due to the fact that the pool was out of order. The main reason we chose this place for that reason only.
Stayed 2 nights in Mar 2024

2/10 Terrible

Laura

Stayed 3 nights in Mar 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Mary

Traveled with family
Check-in was quick and staff were polite. We requested rooms on the quiet side and didn’t hear any interstate traffic. Other guests were quiet and polite. The hotel is dated but room was clean except for refrigerator which we couldn’t use due to the smell and not being wiped out. Bed linens were clean and extra towels were provided when requested. No hot water on our second morning there. I didn’t eat the breakfast but my husband said there wasn’t much left when he went to eat. Probably due to a guest who helped herself to most of the food not leaving much for other guests. The price was reasonable but probably will book a different hotel on our next visit.
Stayed 3 nights in Feb 2024

6/10 Okay

Mary

Stayed 1 night in Jan 2024

2/10 Terrible

Paula

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold in my toilet and a dirty rag was left hanging over the shower curtain rod. The desk staff was very friendly and helpful.
Stayed 4 nights in Jan 2024

8/10 Good

Virginia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

dale, Amarillo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Issue was kids playing soccer in the hallway and yelling. Had to go to the front desk 3rimes before i confronted the patents. Breakfast, no seating. Couldnt get our breakfast thfat was included with our stay

4/10 Poor

Cecilena

The staff was nice but everything is outdated and the restroom was gross!
Stayed 3 nights in Nov 2023

4/10 Poor

Sharlene

Traveled with partner
Disliked: Cleanliness, amenities
When we checked in, I asked the girl for a room away from the freeway. She gave us a room on the side of the freeway. Extremely noisy! The evening girl, who was different than the girl that checked us in was very accommodating and friendly! The girl that took care of the food was missing two very important items. definitely would not recommend this hotel. For being a Marriott hotel, I was extremely disappointed.

8/10 Good

Sharlene

Stayed 1 night in Oct 2023

10/10 Excellent

Dorothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served our purpose
Stayed 1 night in Oct 2023
Response from Deepali Mansukhani. on Oct 30, 2023
Thank you for taking the time to share your experience about your recent stay at Fairfield Inn & Suites Houston Energy Corridor Katy. We sincerely appreciate your feedback and we are very happy to know that you enjoyed during your stay and rank us “5”. Our staff is highly professional they always take special care of the guests.Your feedback is important as it is always our goal to provide our guests the best service and comfortable stay that make our guests smile. We hope you will consider staying with us in the future.With Hospitality,Deepali Mansukhani General Leaderdeepali@alberigohotelmgt.com 281-646-0056 (O)

4/10 Poor

James A

Disliked: Property conditions & facilities
The plumbing in the shower was backed up. They put a hold of 230$ after I had already paid for the room on Expedia. When I called to ask about it they said they put a hold of only 60 which wasn’t true
Stayed 3 nights in Oct 2023

4/10 Poor

Gilbert

Business traveler
Liked: Amenities
Disliked: Cleanliness
Poor breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Oct 2023
Response from Deepali Mansukhani. on Oct 30, 2023
Thank you for taking the time to share your experience about your recent stay at Fairfield Inn & Suites Houston Energy Corridor Katy. We sincerely appreciate your feedback and we are very happy to know that you enjoyed during your stay and rank us “5”. Our staff is highly professional they always take special care of the guests.Your feedback is important as it is always our goal to provide our guests the best service and comfortable stay that make our guests smile. We hope you will consider staying with us in the future.With Hospitality,Deepali Mansukhani General Leaderdeepali@alberigohotelmgt.com 281-646-0056 (O)

6/10 Okay

Kendeus

Stayed 1 night in Sep 2023

8/10 Good

Paula

Stayed 2 nights in Sep 2023
Response from Deepali Mansukhani. on Oct 30, 2023
Thank you for taking the time to share your experience about your recent stay at Fairfield Inn & Suites Houston Energy Corridor Katy. We sincerely appreciate your feedback and we are very happy to know that you enjoyed during your stay and rank us “5”. Our staff is highly professional they always take special care of the guests.Your feedback is important as it is always our goal to provide our guests the best service and comfortable stay that make our guests smile. We hope you will consider staying with us in the future.With Hospitality,Deepali Mansukhani General Leaderdeepali@alberigohotelmgt.com 281-646-0056 (O)

10/10 Excellent

Eliabeth H

Stayed 1 night in Aug 2023
Response from agm on Sep 12, 2023
Thank you for choosing to stay with us. We are glad to hear you enjoyed you stay with us at the Fairfield Inn and Suites at Energy Corridor. We look forward to seeing you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff wasn’t friendly, bathroom was outdated, pool was dirty, no towels at the pool. Breakfast not good choices also hour before closing everything empty and no one filled them up. I stayed in many hotels but this property was a disappointment.
Stayed 5 nights in Aug 2023
Response from AGM on Sep 12, 2023
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. We will also be making upgrades to our breakfast so that it is more guest friendly. Thank you for your feedback and thank you for choosing us.

2/10 Terrible

Alma

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
I have pictures of the room, there was mold on the wall and toilet. Floor was caving in at the hall way. Tv had white stuff on it. Wall was dirty and under sheets there was someone hair. I did not stay the attendant also swipe my credit card in charge me an extra $40.
Stayed 2 nights in Aug 2023
Response from agm on Sep 12, 2023
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. Thank you for your feedback and thank you for choosing us.

4/10 Poor

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
My hotel the toilet didn't work,the workers get high in the middle of the night. The workers can't help you because their too high to talk to you or pay attention to your question. Everything starts to see like weed. Not very much accommodation. The elevator almost plastered my son . Than a elderly oriental man almost got injured by the elevator too . The elevator slams on you to the point it can kill you, check your camera on the day i stayed,where the elevator at.
Stayed 2 nights in Jul 2023
Response from agm on Sep 12, 2023
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. Thank you for your feedback and thank you for choosing us.

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jul 2023
Response from agm on Sep 12, 2023
Thank you for choosing to stay with us. We are glad to hear you enjoyed you stay with us at the Fairfield Inn and Suites at Energy Corridor. We look forward to seeing you again.

6/10 Okay

Jose

Traveled with family
Disliked: Cleanliness
Not satusfied
Room was not too clean. Floors wet. No sheets for sofa bed. Didn’t clean the room
Stayed 2 nights in Jul 2023

8/10 Good

Ashley

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I liked that it was quiet in the hallways. I did not like that the shower drained slowly while in it, the water would back up go ankle level and the toilet had some difficulties flushing.
Stayed 2 nights in Jun 2023

10/10 Excellent

david, cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Eliabeth H

Stayed 1 night in Jun 2023

10/10 Excellent

ranneshia

Traveled with family and small children
Liked: Cleanliness, staff & service
It was a great stay and polite staff.
Stayed 2 nights in Jun 2023

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and accommodating
Staff was always very kind and accommodating when I needed to extend my stay. Breakfast is ok, basic options. Pool was a little dirty, but I know it’s hard to keep clean if there’s a lot of guests. Overall not bad at all, and we were happy with our room for the week we stayed!
Stayed 3 nights in May 2023

4/10 Poor

Jason

Business traveler
Disliked: Cleanliness, property conditions & facilities
It’s usually a toss up between Marriott or Holiday Inn Express.. I chose Marriott this time and am regretting it. As we speak my sheets are not clean. I photographed a variety of hairs in my sheets including a long one (I’m male with short hair). Bathroom has mold everywhere and shampoo / conditioner mounts were ripped out. Also, tge fire alarm system has been going off since check-in (strobes). It’s been silenced but I feel unsafe in the event of a fire. This place is scary. I can’t believe I payed $100 to stay in this environment.
Stayed 1 night in May 2023

8/10 Good

Carmelena

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

2/10 Terrible

veronica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was unkepr, rooms were moldy,bathrooms dirty and no room service for 48 hours. Worst hotel or motel Iverson ever stayed in.
Stayed 2 nights in May 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Jawn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pretty outdated. Had to beg for towels
Stayed 3 nights in Apr 2023

6/10 Okay

Sal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT SO FAIR.... FAIRFIELD INN.... DON'T BOTHER!!
Well as soon as we arrived, to checkin which was right at 3:00 PM, we were told that the room I have reserved on-line was no longer available... we reserved a 2 Queen bed, and all they had was a King SIZE, I love my son but having to sleep in the same bed now that he is grown man is not ideal!! The front desk manager said it was not her fault and that it was the system. I know she is just an employee so when the owner/manager is there watching and prefers to walk away from the conversation instead of helping her with me (which I was visibly upset) says a lot about how this property is run. As if that was not enough when I tried getting additional towels I was told "WE DO NOT HAVE ANY MORE TOWELS",,, BIG RED FLAG!!! say your money and time and DO NOT STAY HERE>....
Stayed 1 night in Apr 2023

8/10 Good

Mikael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast friendly staff, clean and good looking
Stayed 3 nights in Apr 2023

4/10 Poor

Karen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom had mold on the ceiling in the shower. We got moved to another room, but the stopper in the tub was broken and the tub was clogged so had to shower in our own shower water. The shower rod was bent so the curtain never stay in place. I booked the room for 5, but only got 4 towels and 3 wash cloths. My mom got attitude when asked for additional towels. There was also a dirty sock hanging from under the sink.
Stayed 3 nights in Apr 2023

2/10 Terrible

stephanie

Stayed 2 nights in Mar 2023

6/10 Okay

Donte

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was overpriced the value wasn’t good at all . The room wasn’t clean
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet broken, no water in tank. When given new room gave us keys to room with broken toilet so a huge delay there. Breakfast, eggs were slightly green in color (not due to herbs by the way), muffins stale and juice machine not working.
Stayed 1 night in Mar 2023

4/10 Poor

Kathleen

Stayed 1 night in Mar 2023

8/10 Good

laurence

Stayed 2 nights in Feb 2023
Response from David on Mar 12, 2023
Hi Laurence!Thank you for your survey and for your business! Next time you’re with us we hope to get a ten out of ten!

2/10 Terrible

Aftab

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Very bad even coffee maker broken juice dispenser broken no juice no coffee in breakfast
Stayed 1 night in Feb 2023
Response from David on Mar 12, 2023
Hi Aftab,Thanks for your comments regarding your stay! I can imagine just how frustrating your experience was not being able to have juice or coffee. I just took over the hotel as a favor to the owner and am working to get things back on track. I would appreciate if you would give us a chance to host you the next time you’re in the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Good location. Somewhat aged.
Stayed 1 night in Feb 2023

10/10 Excellent

Tristen

Stayed 1 night in Jan 2023
Response from Hattie on Feb 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing the great experiences.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Hattie GallowayFront Desk Supervisor

10/10 Excellent

Yuh-Long, Houston

Stayed 1 night in Jan 2023

8/10 Good

Sofia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast needs improvement
Very nice and clean and friendly staff. The only issue was the breakfast. Was shocked to see that the 3 days i was there you only serve EGGS. No sausage or bacon or anything else for that matter . Very disappointing.
Stayed 2 nights in Jan 2023
Response from Hattie on Feb 3, 2023
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in the breakfast area. Your experience of limited choices of breakfast has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Hattie GallowayFront Desk Supervisor

8/10 Good

Dejon

2/10 Terrible

Janice

8/10 Good

Monie

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Stayed 2 nights in Nov 2022