Convenient and clean but uncomfortable and noisy
Posted Oct 11, 2016 on Hotels
We've stayed at many Fairfield Inns, and we've had really good luck with them. This particular Inn was in the midst of some update reconstruction, which is a good thing. The dining area will soon be redone (current breakfast spans some downstairs linked rooms).
The beds were terribly uncomfortable in our room (212), and it was right over the front sliding door, which could be felt and heard the entire night in our room. It was also next to the elevator, which made for noise in the morning. Not the best place for a family with small children.
The staff was courteous, but not overly helpful - they seemed understaffed, as the front desk frequently had no one around to help.
We would not return, but it was a one-off stay for us.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to review the Fairfield Inn & Suites Houston I-45 North. I'm glad you found our hotel to be clean with a convenient location. However, I'm sorry for the issues you experienced with noise and comfort. On future visits we'd be glad to find you a different room to better suit your needs. I hope that if you find yourself back in the area, we can have another chance to host you.