Ratings based on 405 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Horrible

Posted Aug 18, 2015
So I get to the hotel get checked in. The room they gave me had a public hair in the sink normal hair in the tub. Soap leaking from the dispenser they provide in the rest room. So they moved me to another room complimentary on there behalf when I complained. To the suite deluxe it was nice at fist glance because there was a separate living room that connected to the bed room. But settleing in the room u notice little things like the paint is chipping from the walls the towels that are in the rest room are stained with idk what. The sheets on the bed were stained with some brown crap. Hair in this shower and soap leaking from the dispenser. I was just like omg this is ridiculous. So i just stayed there n left asap when I was suppose to never will I go there again it was gross and disgusting. I prob should of complained some more but I just didn't feel as it was worth it. And they haven't take the charge off my card when by now I would know they would.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to city centre shopping

Posted Aug 17, 2015
Wonderful staff and beds are great. Love not having to pay for parking
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Best hotel I've been in.

Posted Aug 3, 2015
We got to the hotel and the staff was very helpful and let us know all the info we needed for our to be the best it can be. When we walked in we looked around and were in awe of how beautiful it was. The room was amazing as well. Would recommend this hotel to anyone. You won't be disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful night staff

Posted Jul 18, 2015
Kind and cheerful night staff. I really appreciated them after a long day of traveling.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice hotel, low price, great location

Posted Jul 13, 2015
Pros: The bed was comfortable. The price was pretty hard to beat. No issues with the staff. They were very pleasant. Would book again!
Cons: The pool definitely needs a facelift. The phone didn't work, but it wasn't a huge deal
Location: City Centre is less than a minute away and had great restaurants and nice bars. Great for a night out on the town
We booked this hotel for one night, we were planning on visiting City Centre. We weren't overjoyed with the room, but for the price the room was good. There was a faint smell when you walked in the room that we didn't like, but couldn't smell it past 30 seconds. We didn't want to be a pain, so we chose to stay in the room. However, the hotel staff was friendly, and I'm sure if we had complained we would have been accommodated.
3 out of 5
Recommended
for Everyone
by A verified traveler from Waco, TX

Posted Jul 8, 2015
This was a decent stay. Hotel staff was friendly. If I had any cons it would be the cleanliness. It wasn't too bad. Rooms are just older and outdated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2015
Very nice hotel however the proximity to the free way is nice it can be a bit noisy at times.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location

Posted Jun 7, 2015
I enjoyed my stay at the hotel, just wished the pool would have been open. It was closed the entire week we were there and I had brought my 2 grandsons with me for vacation. I told them before we left to go there, bring swim trunks so they could go swimming every evening. They love to swim. Unfortunately, they never got to go, not even one time. That was a big disappointment for them. The only other thing is there is one washer and one dryer for people staying in the hotel to use (complimentary). I went down to use it and was waiting on my clothes to dry. As they were drying, a worker came to the room asking me how much longer I was going to be because they were waiting on my to get out so they could do some work in there. That made me feel rushed and I knew it was no emergency because I just used the washer and the dryer. Other than that, I enjoyed my stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita Falls, TX

A nice and convenient hotel

Posted Jun 6, 2015
I really enjoyed how the room I was in was setup. It was enough room for my family and I to be very comfortable. I really loved that when I call down to ask to get more towels it wasn't a problem to get more....like some hotels. The location was prefect and beautiful. It was easy to get to my cousin's apt . walking distance from the hotel. So thank you so much and keep up a good job!
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX CityCentre location hotel

Nice hotel, but if booking through a third party..

Posted Jun 2, 2015
Cons: Cancellation policy if booked through a third party. Refunds should be given if a 24 hour notice is given.
The hotel is nice, but if you're booking through a third party such as Expedia or others, you better call the hotel itself because I tried to leave a day early and hotel won't issue a refund for the Friday night. I let them know Monday morning that I'd like to check out a day early, so they had a lot of time to allow someone else to book the room. Keep in mind, this isn't my first time here. I have given business to this hotel and was just here last week. My husband works out of an office related to the oilfield, so we are in Houston anywhere from 5 - 8 days a month. This is totally uncalled for as the hotel is costing us right over $175/night.