Ratings based on 603 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
for Families
by A verified traveler

Clean and friendly staff. Close to restaurants.

Posted Jun 26, 2017
Pros: Staff
Cons: Rooms could have more lighting.
Location: Memorial Mall and many restaurants.
Great hotel with very friendly staff. This place is located close to restaurants, the mall and many other fun places in Houston.
5 out of 5
for Everyone
by A verified traveler from houston tx


Posted May 28, 2017
Hotel staff was wonderful! I was able to call the front desk about 45 minutes after booking my room to request an early check-in for 8am. They were very nice, understanding and polite. The lobby is beautiful and it's so close to a variety of stores and restaurants within walking distance because it backs up to the city centre. I will be booking here again. The level of comfort and class for this price absolutely cannot be beat.
3 out of 5
for Everyone
by A verified traveler

Need to improve hotel facilities and condition

Posted Apr 13, 2017
Pros: Hotel staff
Cons: Hotel
Location: Excellent Location
Hotel staffs are excellent.... but facilities need major improvement
3 out of 5
by A verified traveler from Las Vegas, NV

Nice hotel close to CityCentre

Posted Apr 4, 2017
Pros: Location.
Cons: Housekeeping. Also having a operator answer the phone without having to cycle through the menu 3-4 times every time would have been great.
Decent enough hotel, lobby and common areas looked fabulous. Hallways to the rooms could use a lot of work. Room was decent, but you could see the lack of care by housekeeping. Seeing dust built up on the vents and light fixtures in the bathroom was a major disappointment.
3 out of 5
by A verified traveler

Posted Mar 9, 2017
Pool section is noisy due to interchange proximity
Comment from Hotel Management
Mar 10, 2017 by Four Points, Hotel Management
Thank you for taking the time to leave us some feedback. I apologize for the noise. Your feedback has been reported to the appropriate team members, and is being looked into. Once again, Thank you! Have a wonderful day!
2 out of 5
by A verified traveler from Manchester

Freeway too close for comfort

Posted Mar 8, 2017
Pros: Location to nearby shops and restaurants.
Cons: The public areas are fine, however the rooms are dated and need refurbishing, along with attention to the double glazing and air conditioning.
Location: The hotel is convenient to a good shopping area and restaurants.
I chose this hotel due to location to my office and nearby restaurants for the evening. The public area of the hotel is fine. The rooms are dated and whilst the bed is very comfortable that doesn't help when all you can hear is traffic from the freeway. I was on the 15th floor, which literally is the same height as the flyover. Also the a/c is old and fitted into the windows. Mine broke during my trip but as it's not sealed, the window may as well be open and let the traffic noise straight into the room. Just a disappointment I'm afraid.
5 out of 5
for Everyone
by A verified traveler from TX

Great Location

Posted Mar 7, 2017
Friendly staff. Very clean room. Great location. Sofa bed was broken and could not convert to bed. Stayed in a suite, very roomy for family of 5. Great price as well.
4 out of 5
by Art

This traveler left a rating score only Posted Mar 6, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
4 out of 5
for Everyone
by A verified traveler


Posted Feb 20, 2017
Great location close to pretty much everything, movies, food, shopping. It's a great area to experience the wonderful city of Houston.