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Reviews of Candlewood Suites Houston NE - Stafford, an IHG Hotel

2.5 out of 5
Candlewood Suites Houston NE - Stafford, an IHG Hotel
11230 Southwest Fwy, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 77 out of 149 reviews" "
Rating 8 - Good. 28 out of 149 reviews" "
Rating 6 - Okay. 13 out of 149 reviews" "
Rating 4 - Poor. 13 out of 149 reviews" "
Rating 2 - Terrible. 18 out of 149 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mlynn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staff on Apr 15, 2024
We are pleased to hear you enjoyed your stay and hope to see you again soon!

4/10 Poor

Yesenia

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are not cleaned or made. You need to ask and when you do they tell you they cannot because they have other rooms. No toiletries
Stayed 3 nights in Apr 2024
Response from Management on Apr 9, 2024
hank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

10/10 Excellent

Idania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room, what I needed for the right price, I will definitely return and recommend it
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Thank you for your positive feedback, we are glad you enjoyed your stay at the Candlewood Suites Sugarland Stafford . We are looking forward to see you again. Thank you.

2/10 Terrible

R

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one at the front desk when I went to check in.
Stayed 2 nights in Mar 2024
Response from Management on Apr 6, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

2/10 Terrible

Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Company Policies. They overbooked and blamed Expedia for the issue. We had booked and paid for 5 double bed rooms. Upon arrival, one was dropped and 2 had been downgraded to single bed. The Staff did what they could but were limited due to the "computer system".
Stayed 2 nights in Mar 2024
Response from Management on Apr 3, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, we would like for you to give us another chance on your next visit to Houston.

6/10 Okay

Stefanie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

10/10 Excellent

Devonne

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Mar 27, 2024
Thank you for your positive feedback, we are glad you enjoyed your stay at the Candlewood Suites Sugarland Stafford . We are looking forward to see you again. Thank you.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet and calming it was
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Kyndall

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

6/10 Okay

Marckus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like limited breakfast. Otherwise everything was good. Customer service was great and quick.
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

10/10 Excellent

Hannah

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Tristan

Good
Stayed 2 nights in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and smells great. Very comfortable beds. Would recommend this place.
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there our chair was broken, we told them immediately but couldn’t be fixed till next day. Overall good experience
Stayed 2 nights in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

6/10 Okay

Desiree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms where very clean and updated
Stayed 3 nights in Feb 2024
Response from management on Feb 21, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

4/10 Poor

Christine

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

6/10 Okay

Catherine

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from management on Feb 13, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

4/10 Poor

Muhammad Fawwad

Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t do housekeeping if your stay is less than a week. Patheti
Stayed 4 nights in Feb 2024
Response from management on Feb 13, 2024
Thank you for your feedback, we do provide housekeeping services once a week for guest staying 1 week +. We apologize for any inconvenience this may have caused you. Thank you.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Feb 1, 2024
Thank you for your feedback. We are looking forward to see you again. Thank you.

6/10 Okay

Gee

Stayed 1 night in Jan 2024
Response from Management on Feb 1, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

8/10 Good

Trinity

Traveled with partner
Disliked: Property conditions & facilities
Room wasn’t fully clean, tv remote didn’t work all the way smelled like cigarettes on the second floor.
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

10/10 Excellent

MIRIAM

Liked: Staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent for the price
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

SIXTO, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from management on Jan 24, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Tierra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean. The beds were really comfortable. Definitely would stay again.
Stayed 2 nights in Jan 2024
Response from Management on Jan 8, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

8/10 Good

ZAFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thank you for your feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Nealie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on Jan 8, 2024
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

6/10 Okay

Hazik

Traveled with family and small children, Traveled with family
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from management on Jan 3, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

8/10 Good

lisa

Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Thank you for your feedback. We are looking forward to see you again. Thank you.

8/10 Good

Mehmet

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Complain
First of all, the hotel is very nice and comfortable, but the night we entered the hotel, they said that we cannot see the reservation because they received the money late from Expedia.we said we paid to hotels.com nut they said you must pay again to us.. They kept us waiting for about an hour and a half. We talked to hotels.com customer services twice and were very exhausted. We stayed for 4 more nights, but to avoid the same problem, we went directly to the hotel. We paid. This is not a good situation for your agency. I thought you should know. Thank you.
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Thank you for your feedback. We apologize for any inconveniences that you experienced while checking in. unfortunately Expedia.com has rules and regulations that the hotel must follow, specially if the reservation is pre-paid. Please call us if you happen to stay with us again, we will make your next reservation without any issues. Thank you

4/10 Poor

Bailey

Traveled with family
Disliked: Amenities, property conditions & facilities
Toilet didn’t work, had to keep fixing it in order for it to flush. Room was not as advertised.
Stayed 4 nights in Dec 2023
Response from Management on Dec 28, 2023
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

10/10 Excellent

James H

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent and i would wanted to stay here every time I come to Sugarland, Texas.
Stayed 1 night in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Han

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, comfortable bed, they have fancy mirror in the walk-in bathroom and I like it. Recommended!!
Stayed 4 nights in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

8/10 Good

Kevin

Stayed 4 nights in Dec 2023
Response from Management on Jan 8, 2024
Thank you for your feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Good for the price
Good for the price. The only reason I did not grade higher was because there was no hot water in kitchen sink, frying pan made all food stick, no blow dryer in the room, no ironing board, only one set of towels, had to request for more. Lesson learned to bring certain items, but I would stay there again.
Stayed 6 nights in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Raul

Stayed 2 nights in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent every thing
Stayed 1 night in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Kholbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern, clean, & comfortable . But weird smell in room when I arrived but cleared out once I turned on the a/c. Great location.
Stayed 2 nights in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Amy

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable vibe and cool staff awesome quality amenities for a great price. Night night!! 😇
Stayed 1 night in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

2/10 Terrible

Sandor

Response from Management on Feb 12, 2024
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like for you to give us another chance on your next visit to Houston.

10/10 Excellent

Abdullai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from management on Dec 12, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

CHARONDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Nov 2023
Response from management on Dec 6, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Abdullai

Liked: Amenities
Great property and location
Stayed 1 night in Nov 2023
Response from management on Dec 6, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from management on Dec 6, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

10/10 Excellent

ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are very knowledgeable very helpful
Stayed 2 nights in Nov 2023
Response from management on Dec 6, 2023
Thank you for your positive feedback. We are looking forward to see you again. Thank you.

4/10 Poor

Brooke-Lynn

Traveled with partner
Disliked: Cleanliness, amenities
The room was not very clean, and we were unable to get the room cleaned because staff doesn’t work on weekends. I asked for fresh towels and linens, and they never came. The ac unit was blowing air that smelled horrible.
Stayed 1 night in Nov 2023
Response from management on Dec 6, 2023
Thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. Please allow us to contact you at your earliest convenience, We would like to know what went wrong during your stay.