Nice location, nice room, flaws that ruined it
Posted Dec 21, 2016
The location was great, the room itself was awesome. It had space and it was clean and comfortable except the couch didn't have armrests so when I had guests over, the cushions kept separating and falling. The staff was friendly and I like that parking is in a gated garage. But there were a few things that just kind of didn't sit well with me. For one, my toilet didn't flush, and no it was not clogged. Second, it's a very loud hotel. When the heat would kick off you heard a loud bang every time. You could hear when other people showered. The person above me wasn't jumping around or anything but when they walked it sounded like they built a jurrasic park above my room. I get that you usually hear things like that in hotels, but this was another level. If it weren't so loud, I would have loved this hotel.
Comment from Hotel Management
Dec 23, 2016 by Gina L. , Hotel Management
Thank you for taking the time to review our hotel. We sincerely apologize for the issues you experienced during your stay. Please know your feedback will be shared with our team. We wish you safe travels and hope you will give us another try next time you're in Houston!