Ratings based on 1,105 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from ELGIN, United States of America

Thanksgiving week

Posted Nov 26, 2016
Nice rooms. Friendly staff. Great location. Easy access.
Comment from Hotel Management
Dec 2, 2016 by Gina L., Hotel Management
Hello Sharon, We appreciate your review! We are so happy to hear you enjoyed your stay. We look forward to your next visit!
4 out of 5
by A verified traveler from US

Could use improvement in a few areas

Posted Nov 14, 2016
Pros: Room amenities/space and the in room grocery service.
Cons: They did not inform us about parking at check in. The in house restaurant was not open nightly and service was lacking.
It had the comforts of home for a hotel but was lacking in hotel management. Upon check in you should be informed of parking and general information. The hotel restaurant was not open nightly, as my group came in after a long day of work and was displeased that we had to travel out for dinner. You also had to sit at the bar for dinner to get service, my larger group sat at a table next to the bar and were never greeted, nor asked if we wanted to order drinks or food. I had to get up and order at the bar. Lastly, I asked for a glass of water and was told to go to the front desk for a bottled water.
5 out of 5
by A verified traveler

Posted Nov 14, 2016
Nice room and staff. Have stayed there the past 3 yrs for cheer competitions and have never had a bad experience.
Comment from Hotel Management
Nov 15, 2016 by Gina L., Hotel Management
We love our group guests! Thank you for taking the time to review our hotel. Your comments are much appreciated and will be shared with our team. We hope you see you again next year!
4 out of 5
by A verified traveler from US

Nice room, Convenient location

Posted Nov 13, 2016
Location: This hotel is just outside the inner loop (IH-610), close to downtown, Minute Maid Stadium, Rice University, museum district, and upscale shopping.
This is a surprisingly moderately priced, modern hotel in Houston's Galleria area, a prime shopping location. The one-bedroom king suite was well equipped with a kitchenette complete with cooktop, full-sized refrigerator, and dishwasher. All utensils, dishes and flatware were also included. The bedroom area, which is separated from the living area by an open shelving unit, was not huge, but more than adequate and the bed was most comfortable. The living room included a sleep sofa as well as additional pieces to form an L-shaped sectional sofa. The room even had a walk-in closet! My only criticism of this room is one I have for almost all hotels - the lack of lighting bright enough to apply make-up outside of the bathroom! I would certainly stay here the next time I'm in Houston and would definitely recommend it to friends and family.
Comment from Hotel Management
Nov 14, 2016 by Gina L., Hotel Management
Hello Mo, We appreciate your detailed review! We are pleased our hotel amenities and location worked so well for you and enjoyed your feedback. We look forward to welcoming you back!
5 out of 5
by A verified traveler from US

Posted Nov 12, 2016
I love this hotel it's one of my favorite places to go.
Comment from Hotel Management
Nov 14, 2016 by Gina L., Hotel Management
Hello Shuntell, Thank you for your 5 star review! We are happy to hear we are one of your favorite places. We greatly appreciate your business and look forward to welcoming you back soon!
5 out of 5
by A verified traveler from US

Comfortable and convenient location.

Posted Nov 12, 2016
Pros: See above.
I was in Houston saying my last good-byes by my younger brother. It was important for me to have quiet, comfortable accommodations so I could find some privacy and solace at the end of each day. The Hyatt House provided that.
Comment from Hotel Management
Nov 14, 2016 by Gina L., Hotel Management
Hello Sandra, We are truly sorry for your loss. We are glad we were able to provide a comfortable and convenient stay during this time.
5 out of 5
by A verified traveler

It was nice

Posted Oct 11, 2016
Location: Everything is near by: food,shopping,cvs,gas.. perfect location
The hotel staff is amazing. The beds are a little hard but the rooms were really nice
Comment from Hotel Management
Oct 13, 2016 by Gina L., Hotel Management
Thank you for taking the time to review our hotel, and your kind comments. Please know they will be celebrated with the team. We wish you happy and safe travels, and look forward to seeing you again the next time your travel plans bring you to Houston!
4 out of 5
by A verified traveler

位置很方便

Posted Sep 29, 2016
位置很方便,靠近galleria,离啊中国城也不远,房间很舒服,带小厨房,衣帽间很大!就是电梯难找!
4 out of 5
by A verified traveler

Nice hotel in a safe area and near the Galleria ma

Posted Sep 29, 2016
Value for money. Breakfast and room WiFi included. Hotel is in a very safe neighborhood and close to the Galleria mall and other attractions in Houston.
Comment from Hotel Management
Sep 29, 2016 by Gina L., Hotel Management
We love our guests! Thank you for taking the time to review our hotel, and your kind comments. Please know they will be celebrated with the team. We wish you happy and safe travels, and look forward to seeing you again the next time your travel plans bring you to Houston!
4 out of 5
by A verified traveler from CN

房间很宽敞,很舒服!

Posted Sep 24, 2016
房间很宽敞,很舒服,有一个小厨房,大冰箱,单独的衣帽间很大。位置也很方便,就在gallery附近,此外离Walmart,best buy都很近!一定推荐下。
Comment from Hotel Management
Sep 28, 2016 by Gina L., Hotel Management
Thank you for taking the time to review our hotel! Your kind comments are much appreciated, and will be shared with our team.We look forward to seeing you again the next time you’re in town!