Ratings based on 129 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler from Frisco, TX
Nice hotel if you like hot air blowing out of A/CPosted Jul 20, 2015
Pros: The pool was clean.
Cons: Front desk needs to be empowered to satisfy the customer. They kept telling me they had to wait on a manager before anything could be done!
Location: Kemah, NASA and Galveston beach were nice!
Complaints about the A/C, on a daily basis, went to deaf ears apparently. They did not offer to switch our rooms, but did promise to send maintenance up to repair the system. He finally came up on our fourth day and said the A/C was on a remote setting and only came on when there was movement in the room, so at night when you are asleep, it doesn't come on. WTH?? He reset it so it would come on at night. Why is there even this setting on a hotel thermostat and why can't the customer adjust it? They did offer to comp our room for ONE night, but we were miserable for three nights! Their 100% customer satisfaction guarantee is a joke.
by A verified traveler from Frisco, TX
Lots of hot air from the AC and Staff!Posted Jul 17, 2015
Pros: Pool was clean and breakfast was decent.
Cons: Employ hotel staff that knows what they are doing and empower them to make the customer happy! Several times I was told I had to wait on a "manager"!
Location: Kemah and NASA Space center was fun! Also, enjoyed the beach in Galveston. Sadly, it was cooler on the sunny beach of Galveston than in our room!
Booked three rooms for a family vacation. One room was not what we requested and they weren't apologetic. Our room looked clean so we were satisfied with the surroundings. Turned in for the night and tried to turn the temp down since it was really warm in the room. Cranked it down to 68 and NOTHING HAPPENED. We waited an hour and called front desk who said someone from maintenance would be up to look at it. NADA! The next morning I went down to complain and was told the maintenance person would be up soon. Went out for the day and came back late that evening. Room is cooler, but not cool enough. Woke up sweating because it was hot in the room. Went down to complain and was told she would send send maintenance up. This was repeated for THREE DAYS! They never offered to change our room, but did suggest they wouldn't charge us for one room night. What? We were miserable for three nights and you aren't going to charge us for one? On the fourth day, the maintenance guy finally showed up and said the unit was set to "remote" and if we weren't moving through the night it wouldn't come on. Really? Why would a hotel use this setting? Couldn't tell me. After escalating my complaint, I was told I would not be charged for all four nights. Then, the real nightmare begins. I leave the hotel and check my bank account. Yep, they deducted payment from my account. When I called the hotel, I was told it would be reimbursed within 10 days. Will not stay there again!
for Everyoneby A verified traveler from Fort Worth, TX
Perfect hotel for South Houston vacation!Posted Jul 16, 2015
Pros: Everyone was so friendly and nice, and they were very accommodating.
Location: Kemah Boardwalk is about 20 minutes away, NASA Space Center is about 15 minutes away, and Galveston's Seawall Blvd is about a half hour away.
Everyone at the hotel was fabulous! They were very friendly and accommodating, the facility was clean and presentable, and the rooms were in great shape. We had a room on the third floor overlooking the pool and the pond. The pool was in good working order and it was clean. The breakfast was your typical hotel breakfast with choices like fruit, yogurt, waffles, eggs, pastries, oatmeal, and cereal. This is a great location to stay at if you are visiting south Houston attractions such as the Kemah Boardwalk and NASA Space Center. It is right off the highway and convenient to shopping and restaurants. It is not super close to the attractions, so you do not have traffic from them, but not so far away either. Kemah and NASA are no more than a 20 minute drive away. We also drove over to the beach at Galveston one afternoon, and that took about half an hour. Overall, the stay was GREAT!
for Familiesby Marlene from louisiana
amazingPosted May 31, 2015 on Hotels
It was wonderful. Pool could have been a but bigger and I wish there was a mini fridge in the room. But those were the only cons. Even better, if you didn't have time to eat your free breakfast they provide a complimentary to go breakfast at the front desk.
Recommendedby Jessiva White from League City. Texas
HotPosted May 30, 2015 on Hotels
Our stay was not good, the air conditioner was not functioning. it was very hot and stale. We had arrived late and just hoped the room would cool off. We had planned to book an additional night. Since I had used my free earned night. they would not refund my money. I thought they would offer us a free room for the additional night but they would not. Will never do business there again. Hoping hotels.com can give my free night back.
for Familiesby Alicia from Montgomery
decent but not fabulousPosted May 26, 2015 on Hotels
Our AC was set on 69 and never got cool. Sweat all night. Room was on the tiny side.
for Business Travelersby A verified traveler
Posted May 25, 2015 on Hotels
for Familiesby A verified traveler
Great stay!Posted May 21, 2015 on Hotels
We had a short but great stay while in town to visit the Space Center. We loved the grab and go breakfast bags, and especially enjoyed the fruit salad at the breakfast bar!
for Familiesby Sabrina from Burleson, Tx
Perfect!Posted May 19, 2015 on Hotels
Will be back for sure next year!!!! Rooms are nice & clean, breakfast was awesome, hotel was near great restaurants & close to Galveston. The only minor issue was the temperature in hallways were always very warm. Not a big issue though.
for Everyoneby A verified traveler
Posted May 6, 2015
ONLINE IT WAS TO BE IN CLEAR LAKE AND IT WAS IN LEAGUE CITY