Ratings based on 143 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Costa Rica
Great affordable hotel near many shopping optionsPosted Nov 7, 2015
Great king suite with an unexpected amazing buffet breakfast. Recommended!
for Familiesby A verified traveler from Des Moines, IA
Fantastic Hotel - Clean & Comfortable!Posted Nov 6, 2015
Pros: Honestly, I liked everything about this hotel! It was very clean, the beds were so comfortable, the room was spacious and the breakfast was delicious
Location: Locations was good. Very easy to find and close to the interstate.
Very clean room. Staff was very helpful and friendly. We were only here for one night, but I would definitely go back. The room was very nice, everything was clean and the room had a fresh clean smell. The breakfast was good too. I had no complaints. Great hotel for a great price!
for Everyoneby A verified traveler from Houston
baseball coach!Posted Nov 1, 2015
Great hotel Rooms are always clean. Stay nice. good breakfast/ right acros street from Big League Dreams. We stay here all the time..
for Everyoneby A verified traveler
Nice hotel. Convenient location.Posted Oct 17, 2015
Very helpful staff. The hotel was nice, convenient location, good breakfast. Would stay there again.
for Business Travelersby Debra from Fort Worth, TX
Great Place to StayPosted Aug 24, 2015 on Hotels
Very clean and friendly staff. Breakfast choices were average. All the cereals were generic and not name brands in individual boxes. No milk or regular half & half for coffee.
for Familiesby V H from Rockwall Texas
Galveston VisitPosted Aug 12, 2015 on Hotels
Two Issues. Family of 5 (3 kids) need more than one roll of toilet paper Arrived and had less than 3/4 roll in bathroom. Next morning had to ask desk for extra roll 2nd day used down to last piece of paper, room service left one roll, no backup. Barely made it through day, sent kids down to public restroom on 1st floor night of 2nd day because not comfortable with low supply of paper in middle of night. (that is a worry a guest should not have - but seems to be the prescribed operating procedure for this hotel) Second Issue: Given 2 room keys. 1 did not work on day one. Had it rekeyed and then it would work may 1 out of 3 tries. Did not work for room or access from pool. Asked for all new keys, the two new keys worked maybe 1/2 of time. Would have to insert 3 - 5 times to gain access. Informed manager Had opportunity to discuss the key situation with manager who did not seem too enthusiastic about this problem. She said was first she had heard but night before desk clerks said they had a lot of complaints over past week(s)? Liked everything except the above two issues which overshadowed an otherwise great visit (3 nights)
by A verified traveler from Frisco, TX
Nice hotel if you like hot air blowing out of A/CPosted Jul 20, 2015
Pros: The pool was clean.
Cons: Front desk needs to be empowered to satisfy the customer. They kept telling me they had to wait on a manager before anything could be done!
Location: Kemah, NASA and Galveston beach were nice!
Complaints about the A/C, on a daily basis, went to deaf ears apparently. They did not offer to switch our rooms, but did promise to send maintenance up to repair the system. He finally came up on our fourth day and said the A/C was on a remote setting and only came on when there was movement in the room, so at night when you are asleep, it doesn't come on. WTH?? He reset it so it would come on at night. Why is there even this setting on a hotel thermostat and why can't the customer adjust it? They did offer to comp our room for ONE night, but we were miserable for three nights! Their 100% customer satisfaction guarantee is a joke.
for Familiesby A verified traveler
Posted Jul 19, 2015 on Hotels
Our stay was at the Hampton was very comfortable and everyone was nice.
by A verified traveler from Frisco, TX
Lots of hot air from the AC and Staff!Posted Jul 17, 2015
Pros: Pool was clean and breakfast was decent.
Cons: Employ hotel staff that knows what they are doing and empower them to make the customer happy! Several times I was told I had to wait on a "manager"!
Location: Kemah and NASA Space center was fun! Also, enjoyed the beach in Galveston. Sadly, it was cooler on the sunny beach of Galveston than in our room!
Booked three rooms for a family vacation. One room was not what we requested and they weren't apologetic. Our room looked clean so we were satisfied with the surroundings. Turned in for the night and tried to turn the temp down since it was really warm in the room. Cranked it down to 68 and NOTHING HAPPENED. We waited an hour and called front desk who said someone from maintenance would be up to look at it. NADA! The next morning I went down to complain and was told the maintenance person would be up soon. Went out for the day and came back late that evening. Room is cooler, but not cool enough. Woke up sweating because it was hot in the room. Went down to complain and was told she would send send maintenance up. This was repeated for THREE DAYS! They never offered to change our room, but did suggest they wouldn't charge us for one room night. What? We were miserable for three nights and you aren't going to charge us for one? On the fourth day, the maintenance guy finally showed up and said the unit was set to "remote" and if we weren't moving through the night it wouldn't come on. Really? Why would a hotel use this setting? Couldn't tell me. After escalating my complaint, I was told I would not be charged for all four nights. Then, the real nightmare begins. I leave the hotel and check my bank account. Yep, they deducted payment from my account. When I called the hotel, I was told it would be reimbursed within 10 days. Will not stay there again!
for Everyoneby A verified traveler from Fort Worth, TX
Perfect hotel for South Houston vacation!Posted Jul 16, 2015
Pros: Everyone was so friendly and nice, and they were very accommodating.
Location: Kemah Boardwalk is about 20 minutes away, NASA Space Center is about 15 minutes away, and Galveston's Seawall Blvd is about a half hour away.
Everyone at the hotel was fabulous! They were very friendly and accommodating, the facility was clean and presentable, and the rooms were in great shape. We had a room on the third floor overlooking the pool and the pond. The pool was in good working order and it was clean. The breakfast was your typical hotel breakfast with choices like fruit, yogurt, waffles, eggs, pastries, oatmeal, and cereal. This is a great location to stay at if you are visiting south Houston attractions such as the Kemah Boardwalk and NASA Space Center. It is right off the highway and convenient to shopping and restaurants. It is not super close to the attractions, so you do not have traffic from them, but not so far away either. Kemah and NASA are no more than a 20 minute drive away. We also drove over to the beach at Galveston one afternoon, and that took about half an hour. Overall, the stay was GREAT!