Ratings based on 1,134 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 9, 2017
Hotel was ok, got a good night's sleep. Breakfast was very good! The rooms are a bit outdated. The bathroom sink was kinda clogged...but water eventually drained away. We stayed for a night because of an emergency, but probably wouldn't choose to stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly, Convenient, Quiet

Posted Apr 16, 2017
Very friendly staff, breakfast cooked for you:)!, nice room, perfect for our visit
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Enjoy the staff and the morning breakfast. Very friendly
3 out of 5
by A verified traveler from Baltimore

Going Downhill

Posted Mar 28, 2017
Pros: Beds, pillows, comforter
Cons: Housekeeping, pool maintenance
Location: Plenty of restaurants nearby.
I typically stay at this hotel while visiting family in Houston. Unfortunately I have noted that recently the hotel operations have trended downwards. For example, we were hoping to enjoy the pool on Sunday midday. Got the kids in to their swim outfits and lo and behold found the pool to be absolutely filthy. The leaves and pine needles are just fine by me however the plastic and other refuse, combined with a dead bird next to the pool, left us just wanting to leave. When I commented to the front desk staff about the condition I was advised that there was no one available to clean it on Sunday. I suspect that much of the pool use would typically be on the weekend, and the hotel advertises that a pool is available so perhaps having someone skim and pick up dead animals on a weekend morning would be a good idea. Also, parents beware. If you put up a do not disturb sign at the point when housekeeping is doing the rooms in your area, they do not return later to clean. We were out from 8 am till 1pm, put up a DND sign as baby laid down for a nap, got him up and left at 3pm (DND sign removed) and room wasn't cleaned. On second day I called the front desk who aggressively asked if the sign was up - well, yes.... for two hours all day!
3 out of 5
by A verified traveler

One night stay

Posted Feb 26, 2017 on Hotels
We stayed one night for business purposes and the room was nice and cool waiting for us. I was impressed with the lady that helped us with breakfast.
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Dear verified traveler, Thank you for taking the time to provide us with your feedback. Next time you are in the area, come back and see us! Sincerely, Rana Alshami
2 out of 5
by A verified traveler

Needs deep clean

Posted Feb 22, 2017
Carpets were dingy and stained.... Room was not cleaned during stay at all... Towels and other necessary items had to be requested etc....
Comment from Hotel Management
Mar 4, 2017 by Rana, Hotel Management
Dear Anonymous, Thank you for taking the time to provide us with your feedback. We use all comments from our guests, positive or negative, to improve all aspects of our hotel. We hope you give us another chance the next time you are in Houston! Sincerely, Rana Alshami
3 out of 5
by pat

Musty!

Posted Feb 22, 2017 on Hotels
Old hotel with old beds and furniture.
5 out of 5
by Jessica

Posted Feb 21, 2017 on Hotels
The front desk last was very helpful was able to check in early since I was coming in from out of town. Would stay here again!
3 out of 5
by danilo

Nice little hotel

Posted Feb 20, 2017 on Hotels
The hotel was alright except that the freeway going into it was under construction. Its alright because its just next door to a barbeque place and very near the freeway. There is no refrigerator and microwave.
4 out of 5
by Casey

what you expect with Hampton Inn

Posted Feb 15, 2017 on Hotels
there was construction on highway but hotel was nice and clean
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Casey, Thank you for providing us with your feedback! I am glad we met your expectations! Sincerely, Rana Alshami