Hey Colleen, thank you for the feedback! I'm sorry to hear about all the issues you experienced during your stay. I believe nearly all of these will be addressed during our renovation this year, but there are a couple items you mentioned that we will keep a closer eye on to make sure they're up to standard. I'm glad to hear that the staff was accommodating! Thanks again!

Thanks, Corey, for letting us know about about these things. I'm sorry to hear that you did not receive the room type you booked. I'll need to look into this issue, since I'm not sure what would have caused this. We definitely don't want any other guest to have this experience. In any case, I'm glad to hear that the cleaning staff and Night Auditor was helpful!

Good morning, Shane.We appreciate your score, and looking forward to seeing you when your travels bring you back to the Galleria area.Thank you for choosing us.

Thank you Massimo for the feedback. I'm so sorry to hear about the issues. I was actually just talking with our Chief Engineer last week how we can address the shower door issue. I located your reservation, so we will definitely take a look at the ceiling in there as well. Thank you for kind review despite these issues!

Good morning, Anthony.We appreciate your feedback!We would love to have you when your travels bring you back to the Galleria area.Thank you for choosing to stay with us.

Oh wow, thank you for the kind words! Glad you enjoyed your stay with us!

Thank you Issif for the review! Glad you enjoyed your stay!

We're so glad you enjoyed your stay with us! Thanks for the feedback!

Good morning, Amy.We appreciate the score and looking forward to seeing you again when your travels bring you back to the Galleria area.Thank you.

Good morning, Oswald.We appreciate the score and looking forward to seeing you next time you are in the Galleria area.Thank you for choosing to stay with us.

Thank you for your feedback we are sorry to hear your experience with us was not the best, we will share your feedback with our team so that we can ensure we prevent disappointment for our future guests.

Good morning, TariqWe appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

Good morning, SarahWe appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

Good morning, Norberto.We appreciate your feedback and are happy to hear that you had a good stay, we hope to see you again soon.Than you for choosing to stay with us.

Good morning, Kyle.We apologize if our property did not meet your expectations. We are always striving to improve and meet the expectations of all our guests.If your travels bring you to this area again, we hope you give us a second opportunity.THave a great day.

Good morning. Michael.Thank you for the score and we hope to see you again when you come back to the city.Thank you so much.

Good morning, Marqueta. We appreciate your score, and we thank you for choosing to stay with us during your travels. We are always striving to make our guests feel as comfortable as possible.

Good morning, David.Receiving that score will push us to improve in every area, we are sorry your expectations were not met.We're hoping you will give us an opportunity to show you the improvement.

Good afternoon, Harold.We appreciate your score and will be happy to have next time your travels bring you back to this area.Hope to see you soon, have a great rest of your day.

Good morning, Santosh.We appreciate your feedback, thank you for the score, we striving to always meet our guests' expectations.We hope to see you the next time your travels bring you to the area.Thank you for choosing us.

Good morning, Angelita.We regret to hear that we did not meet your expectations.Let us assure you that we aim to meet our guest expectations and hope for you to give us an opportunity to do so.

Good morning, Lacie.We are very sorry to hear that we did not meet your expectations. We are actually in the process of revitalizing our property, if you would like to give us a try next time you are in town, we will not disappoint you.We all are excited about all the changes that are planned.Hope to see you soon.Thank you for staying with us.

Good morning, Robert.We appreciate your feedback; and sincerely apologize that the parking fee took you by surprise, we do have it posted in our website; and encourage our guests to visit our website to learn more about our hotel.We have plans to revitalize our property, and we will love to have you if your travels bring you back to this area.

Good morning, Renathe.We appreciate your feedback and are happy to hear that you enjoy our coffee. Regarding the parking we are located in the area where that is a common practice, hence the excellent location. And also, we have plans to revitalize our property and we will be happy to have you again if your travels bring you back to the Galleria area.

Good morning, Presley.We appreciate your score and looking forward to seeing you if your travels bring you back to the Galleria area.We value you as a customer and looking forward to seeing you again.Best regards and enjoy the rest of your day.

Good morning, We are sorry to hear your stay with us was less than perfect. Were any of these issues reported to the front desk? Because all of these issues could have been easily fixed had we been notified as soon as they occurred. We unfortunately cannot fix what was not reported to us. We encourage our guests to always tell us about their experiences so we can help out right away! If your travels bring you back to this area, we would love the opportunity to show you we can deliver exceptional service. I hope you have a wonderful day and that you give us another chance!Best,

Good afternoon, Amelia.We appreciate you staying with us, we will be pleased to welcome you back when your travels bring you to the Galleria area.Thank you for your feedback.

Good afternoon, Alex.We sincerely apologize for the details you found in the room, and appreciate your feedback, rest assure that it will be taking care of.Thank you so much for the score, we hope for you to give us another opportunity to welcome you in our installations.Thanks again,

Good morning, We regret to hear you had this experience! When you came to the desk to inform us about the clogged toilet, our front desk agent also offered to bring you the plunger to your room as well as a room change was offered. All of which were denied by you. We do have maintenance on site during the regular day hours. Some hotels, like full service hotels, do have maintenance around the clock. We unfortunately are not one of those hotels. I wish you would have mentioned the other issues at the time you brought up the toilet incident. We hope you have a wonderful rest of your day, and we still appreciate you staying with us! Thank you,

Good morning, Edgar.We appreciate your feedback, and we are always happy to hear that.We have scheduled a renovation for spring this year. Come back and check us out soon. Thank you.

Good morning, Brandi.We sincerely appreciate your business and are happy your stay was great at our location.We hope to see you again soon.Thank you!

Good Afternoon, Our website as well as Expedia's, do have the information posted about our parking fee. We sincerely apologize if you were not able to find it. We encourage all of our guests to look through our website thoroughly and if there are any questions, please call the hotel directly so we can help clarify any and all questions. Thank you for your stay and we hope you have a wonderful rest of your day!

Thank you for your feedback! We hope you visit us again!

We appreciate you chose to stay with us.

Thank you for your kind words, very much appreciated.

Good Afternoon, On behalf of the hotel, I sincerely apologize for the inconvenience caused due to no hot water. Please know that we train our staff to be accommodating and ready to assist. This sounds like a training and a teachable moment for our staff. Again, we are sorry you did not have hot water. I understand that is an inconvenience when you are getting ready for the day. Rest assured we have addressed this issue and will be an isolated occurrence. Thank you for choosing to stay with us.

Thank you for your score, Nakoshea! We hope that you choose to book with us again whenever your travels bring you back to the Houston Galleria area again. Sincerely,Management.

Good afternoon, Brandon.We appreciate your review and are making the best effort to have everything running smoothly for your next stay.Thank you.

We appreciate your business and hope to see you again soon.Thank you!

Mary, We are so very sorry for your experience at our hotel. If you would like to call us and explain to us what went wrong so we can make sure it is an isolated incident. I hope you have a wonderful rest of your day. Sincerely, Management

Ashley, Thank you for your outstanding score to our Hampton Inn!We hope that when your travels bring you back to this area, you choose to book with us again!Sincerely, Management

Hello, Kiran.We are very sorry to hear that your last stay with us was not pleasant. We would like to thank you for your review.We are making our best effort to make our guests stays as pleasant as possible. And hope that you will give us an opportunity to show it.Thanks again.

Thank you for your review, we hope to see you again soon.

Good evening, Brent. We thank you for your review, we hope to see you again soon.Thank you.

Good evening, Joel.We are very sorry to hear that you had a not-so-great experience with us, we thank you for your feedback and rest assured that we will make every possible effort to have those issues resolved.

Thank you for your score! Please come stay with us next time you are in town. Have a wonderful day!

Good evening, Eric. Thank you so much for your review, we hope to see you again soon.Thank you again!

Lisa, I understand how you must have felt. I am not saying our staff was right to make you feel guilty by any means. We train our staff to look out for the safety and well being of anyone within our hotel. It is our duty to ensure all of our guest's safety. If you or anyone else gets behind the wheel when it not safe to do so, we would hope that you or a bystander speaks up for the safety of the person getting behind the wheel. There are other ways to communicate this and will be a talking point to our staff. I hope you understand that our associate had the best intentions for the safety of your friend. Thank you and have a wonderful day.