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Room was exceptionally clean which was truly appreciated. Beds are very comfortable and overall room very well maintained! Will definitely stay here again!!!
We stay at this property quite often and this time was no different than usual! It’s a great hotel. It’s safe, clean, good location for dining and shopping and close to airport. Staff is always courteous, friendly and helpful!
Website states mall shuttle and shuttle within a five mile radius. Neither is available. No restaurants within walking distance. Mall and a a 1/2 mile to walk for food court food.
Property is 9 miles from IAH. Taxi to property was 45.00 and back to the airport 75.00 USD.
Property provided no assistance or apology. Very disappointing and expensive.
At the time of booking in June, they advertised a free shuttle service from the airport. When I called today to be picked up, I was told that they don’t offer it at the IAH location. Staff at the airport told me that some hotels falsely advertise shuttle service so they get more reservations.
I see that they no longer mention this service on the Booking website. I would have appreciated receiving a message from the hotel to say that they did not intend to provide the service they had advertised.
Friendly staff. Nice breakfast. But my room sure didn’t look like it was cleaned well. Carpet needed vacuumed badly. And floors were not cleaned. I feel they were understaffed for this weekend.
I liked that the free breakfast menu changed each morning and was delicious. Plus the extended breakfast hour from 6 to 10. The only thing that I did not like was that the website advertized free shelter shuttle bus service to and from the airport, that wasn't so. This was a little inconvenient because I return my rental car a day early depending on the shuttle bus ride and not having the hassle of returning the car and rushing for my early flight the next morning with 2 little ones in tow.
We had a very nice stay here. The Location of the Hotel could not have been in a more convenient location. Deer Brook Mall was only a half a mile away plus all the restaurants all around the area and really close to Stetsons Nightlife where an Uber there and back was less than $20. Plus the Pool was nice, very clean and not overly chlorinated.
I have stayed at the location on three different dates and in three different rooms. And better mattresses could placed in the rooms. Outside of that, everything was great, and I would stay at the location again.
Good for my overnight layover. They give a free continental breakfast in the morning. Bed was comfy which I needed while travelling. Bathroom was clean. If you like shopping the mall isnt far if you uber, as well as restaurants. Will use again if im in the area
The front desk lady Courtney was exceptional . Professionalism, courteous, outgoing. She deserves a raise I know that weekend was very busy for here during the AAU Basketball tournament but she kept everything A1.