Airport shuttle

Reviews of Hampton Inn Houston/Humble-Airport Area, TX

2.5 out of 5
Hampton Inn Houston/Humble-Airport Area, TX
20515 Highway 59 North, Humble, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 354 out of 649 reviews" "
Rating 8 - Good. 205 out of 649 reviews" "
Rating 6 - Okay. 47 out of 649 reviews" "
Rating 4 - Poor. 16 out of 649 reviews" "
Rating 2 - Terrible. 27 out of 649 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I do wish you had an airport shuttle. One of the reasons we booked this stay was the shuttle
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness and had every amenities needed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceptionally clean which was truly appreciated. Beds are very comfortable and overall room very well maintained! Will definitely stay here again!!!
Stayed 2 nights in Mar 2024

6/10 Okay

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but there was not hot water at all.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deneen Berlaunte

Traveled with partner
The property was very quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Clarice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in lady was super nice and friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Sally, Natchitoches

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property quite often and this time was no different than usual! It’s a great hotel. It’s safe, clean, good location for dining and shopping and close to airport. Staff is always courteous, friendly and helpful!
Stayed 1 night in Feb 2024

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nice.
Stayed 1 night in Feb 2024

2/10 Terrible

Michele

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Website states mall shuttle and shuttle within a five mile radius. Neither is available. No restaurants within walking distance. Mall and a a 1/2 mile to walk for food court food. Property is 9 miles from IAH. Taxi to property was 45.00 and back to the airport 75.00 USD. Property provided no assistance or apology. Very disappointing and expensive.
Stayed 1 night in Feb 2024

2/10 Terrible

Brooke

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Jamel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Jim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good stay room was clean and the facility was in good shape...the breakfast was better than we expected...overall we enjoyed our stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kavine

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kennedy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel
Stayed 1 night in Nov 2023

10/10 Excellent

monte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff at desk excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure and the staff is always accommodating
Stayed 2 nights in Nov 2023

10/10 Excellent

Aly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was wonderful
Stayed 2 nights in Nov 2023

8/10 Good

Willie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Louise

At the time of booking in June, they advertised a free shuttle service from the airport. When I called today to be picked up, I was told that they don’t offer it at the IAH location. Staff at the airport told me that some hotels falsely advertise shuttle service so they get more reservations. I see that they no longer mention this service on the Booking website. I would have appreciated receiving a message from the hotel to say that they did not intend to provide the service they had advertised.
Stayed 1 night in Oct 2023

6/10 Okay

Willie

Liked: Cleanliness, property conditions & facilities, room comfort
Respons to surb
Stay was comfortable , no complaints.
Stayed 2 nights in Oct 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

8/10 Good

Wylie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff. Nice breakfast. But my room sure didn’t look like it was cleaned well. Carpet needed vacuumed badly. And floors were not cleaned. I feel they were understaffed for this weekend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had a corp event here and they were very nice and very accommodating. Stayed there as well and will stay again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Reginald

Stayed 1 night in Aug 2023

8/10 Good

Roberson, Terrebonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

RAYMUNDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Aug 2023

6/10 Okay

Leslie

Business traveler
People gathering and smoking outside
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Catrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
Stayed 7 nights in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Kind and caring receptionist.
The check-in person coul not have been more helpful after a ver stressful day beginning with a delayed flight and a missed connection.
Stayed 1 night in Jul 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything the Pool was to hot to swim in but other than that it was a great stay!!!!
Stayed 2 nights in Jul 2023

8/10 Good

Willie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Stayed 1 night in Jul 2023

2/10 Terrible

Stuart

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Joyce

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the free breakfast menu changed each morning and was delicious. Plus the extended breakfast hour from 6 to 10. The only thing that I did not like was that the website advertized free shelter shuttle bus service to and from the airport, that wasn't so. This was a little inconvenient because I return my rental car a day early depending on the shuttle bus ride and not having the hassle of returning the car and rushing for my early flight the next morning with 2 little ones in tow.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a very nice stay here. The Location of the Hotel could not have been in a more convenient location. Deer Brook Mall was only a half a mile away plus all the restaurants all around the area and really close to Stetsons Nightlife where an Uber there and back was less than $20. Plus the Pool was nice, very clean and not overly chlorinated.
Stayed 1 night in Jun 2023

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2023

10/10 Excellent

Alan

Stayed 1 night in Jun 2023

8/10 Good

Jarvis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Mattress
I have stayed at the location on three different dates and in three different rooms. And better mattresses could placed in the rooms. Outside of that, everything was great, and I would stay at the location again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dejanira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Karren F.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I gave it a smile only because you could hear all the traffic from the highway from our room...very noisy.
Stayed 2 nights in May 2023

6/10 Okay

Jarvis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, but need some attention
The mattress need to be changed, big dip in the center. And too much noise in the front of the hotel from the highway. Hard to sleep.
Stayed 2 nights in May 2023

8/10 Good

Gloria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and a good night’s sleep!
Stayed 1 night in May 2023

10/10 Excellent

Renaldo, Nassau

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for my overnight layover. They give a free continental breakfast in the morning. Bed was comfy which I needed while travelling. Bathroom was clean. If you like shopping the mall isnt far if you uber, as well as restaurants. Will use again if im in the area
Stayed 1 night in May 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property near the mall. It would be nice to greet honors members
Stayed 1 night in May 2023

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady Courtney was exceptional . Professionalism, courteous, outgoing. She deserves a raise I know that weekend was very busy for here during the AAU Basketball tournament but she kept everything A1.
Stayed 1 night in May 2023

10/10 Excellent

Keeba

Stayed 2 nights in May 2023