Exterior

Reviews of Hampton Inn & Suites Houston-Bush Intercontinental Aprt

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
There were no bed sheets or pillows for the pull out sofa bed. Seemed understaffed on Saturday night. No juice for the breakfast for both days of our stay. Sausage patties for the breakfast were very dry. Manager did chat with us during breakfast one morning, which was nice. Overall, clean.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for your feedback, we will pass this information to management.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i travel, its clean, convenient and the staff is helpful and nice
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for your review! Please come back and visit us

10/10 Excellent

Debora, Anchorage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel! Used it for a one night stay in transport it was very convenient and comfortable.
Stayed 1 night in Mar 2024
Response from Lenell on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 20, 2024
Thank you for the kind review! We hope to see you soon!

6/10 Okay

Stefan

Traveled with partner
The property was decent
Stayed 1 night in Mar 2024
Response from ng on Mar 19, 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Adrian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quality hotel for the price, spacious rooms with big bathrooms and walk in showers, the free breakfast is good with excellent coffee, the manager Lenell is very friendly and welcoming and Terry the shuttle driver is funny, very friendly and a great driver, we enjoyed our stay here and wouldn’t hesitate staying here again!!
Stayed 2 nights in Mar 2024
Response from ng on Mar 18, 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

ELISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ng on Mar 18, 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Yamileth

Liked: Cleanliness, staff & service, property conditions & facilities
Co
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your time and review! We would love to see you back again!

10/10 Excellent

Daniel, Baton Rouge

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hassle
Stayed 1 night in Mar 2024
Response from Lenell on Mar 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice clean rooms, updated with a nice variety for breakfast items
Stayed 1 night in Mar 2024
Response from Lenell on Mar 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

DIANA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lenell on Mar 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Michele

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely accommodating and helpful! Allowed us to hang out in our room until it was time for our flight!
Stayed 1 night in Mar 2024
Response from NG on Mar 14, 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

4/10 Poor

Michele

Sorry, but tbh the pillows were so flat, the bed itself smelled, airplane sounds overhead expected, but not gravel pit next door.
Stayed 1 night in Mar 2024
Response from ng on Mar 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

10/10 Excellent

Viorica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ng on Mar 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ng on Mar 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

2/10 Terrible

Randy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unorganized
Stayed 1 night in Mar 2024
Response from ng on Mar 11, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

2/10 Terrible

Sigrid, Hammond

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
sick
Stayed 1 night in Mar 2024
Response from ng on Mar 11, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

8/10 Good

Graphic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super awesome. Hotel was nice and modern looking. Breakfast in the morning was VERY good. The only complaint in the room were the USB ports. Many of them didnt work.
Stayed 2 nights in Feb 2024
Response from ng on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Cherylee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Easy access to airport Nice breakfast and amenities
Stayed 1 night in Mar 2024
Response from ng on Mar 7, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Samantha, Timmins

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient hotel when you have an early flight to catch, with good value for the price. The room was updated and clean, and the breakfast options were good (cereal, toast, baked goods, fruit, oatmeal, waffles..). The shuttle service was a nice feature, which made our morning stress free. I’d stay again if staying over before a flight.
Stayed 1 night in Mar 2024
Response from ng on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Heather, Fort Saskatchewan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean. Friendly staff that are able to go the extra mile for their clients. Spacious room. Great location (for overnight by IAH)
Stayed 1 night in Feb 2024
Response from ng on Mar 1, 2024
Dear Ms. Heather - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Linda, Missoula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lenell on Mar 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ng on Feb 28, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Dwayne

Traveled with group
Liked: Amenities
Great front desk reception
Stayed 1 night in Feb 2024
Response from ng on Feb 26, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean Hotel
Stayed 1 night in Feb 2024
Response from ng on Feb 23, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Clifford

Convenient and well run
Stayed 1 night in Feb 2024
Response from ng on Feb 23, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was so nice! Very clean and spacious. You can hear the planes that fly over since it’s so close to the airport, but honestly I loved the extra noise that made. I would stay here over and over and breakfast was great!
Stayed 1 night in Feb 2024
Response from ng on Feb 19, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. WOW, no-one has really said that the "extra noise" was what they loved about their stay or just in general !!! We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Our highlight was the gentleman that drove us to airport on Feb 17 @ 5am. The most pleasant human, who stood out with his caring nature! I can’t remember what his name was, but I hope he sees this!
Stayed 1 night in Feb 2024
Response from ng on Feb 19, 2024
Dear Guest - I'll make sure, Mr. Terry gets to see this comment and how much he felt appreciated by your words ! Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

6/10 Okay

Brittany

Traveled with partner
Liked: Cleanliness
Was a pretty good stay. Hotel in all areas felt very clean, area did not feel dangerous. Hotel was very quiet. Bed was comfortable. My only issue was the shower. Our shower head barely put out any water (weren't able to change the shower settings) but my biggest inconvenience was the temperature. Water barely got above warm; I'm not a big person that likes to melt my skin off while showering but a hot shower is nice to have. The hotel was very very clean and felt safe though so I would stay again for that aspect. Also is very close drive to the airport, I don't think it took us more than 5-10mins. Leaving at 5am for the shuttle was decent. There was no one working in the hotel at 5am. Only employee we saw was for the 5mins the shuttle was there. Other than that we knocked on doors and couldn't find a staff member. No where to turn in keys. So I had to leave mine on the counter (I did take a picture just in case any issues came about)
Stayed 1 night in Feb 2024
Response from ng on Feb 14, 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. Employee Not Present - At around that time, there is but one employee managing guests and their checkouts along with making coffee for the departing guests. That is why perhaps you might have missed him.Shower Head - We have created a general maintenance ticket for our Team to inspect and work on !We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

JACQUELINE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, the place is very clean and neat, location is very convenient to the International Airport, has shuttle service, breakfast is included…I definitively would stay here again without hesitation.
Stayed 1 night in Feb 2024
Response from ng on Feb 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Davy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from ng on Feb 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Joanne

Traveled with partner
Liked: Amenities
The check in was spectacular even though we arrived early.
Stayed 1 night in Feb 2024
Response from ng on Feb 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

MICHAEL, ETOBICOKE

Stayed 1 night in Feb 2024
Response from ng on Feb 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Tamie, Palestine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Hotel was excellent!
Stayed 1 night in Feb 2024
Response from ng on Feb 9, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here. Would definitely recommend
Stayed 1 night in Feb 2024
Response from ng on Feb 9, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were nothing less than great …Only negative thing is that it is very close to the airport and every flight that takes off wakes you up
Stayed 1 night in Feb 2024
Response from Lenell on Feb 7, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Noisy from airport. No problem with us, but someone might not think about the airport being so close
Stayed 1 night in Feb 2024
Response from Lenell on Feb 7, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't realize how close this was to the airport. It took a while to get used to it.
Stayed 1 night in Feb 2024
Response from ng on Feb 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Best airport pick up I’ve experienced. Very efficient & friendly front desk
Stayed 1 night in Feb 2024
Response from Lenell on Feb 7, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

2/10 Terrible

Felipe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was whit air all around just after the supposed to clean it. I was disgusting and then my wife got sick after they use a very strong liquid to clean the room. We had a bad experience there unfortunately
Stayed 1 night in Jan 2024
Response from Lenell on Feb 7, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. Please let us know what we could have done to make your experience more enjoyable. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Lenell on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Four rooms in the whole place had a bathtub The staff was friendly, but hard to find. Numerous people stood at the counter for quite a while on different days before someone came. I even called the hotel from the front counter and nobody answered the phone, but they were in the room right behind the counter. Friendly
Stayed 1 night in Jan 2024
Response from Lenell on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! . We have used your feedback as a coaching opportunity with our Front desk department. We look forward to your next stay. Happy travels!

8/10 Good

Connie

Liked: Property conditions & facilities
Nice hot showers
Stayed 1 night in Jan 2024
Response from Lenell on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Alma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lenell on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lenell on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

David, Albert Lea

Traveled with family
Very clean and updated. Friendly staff Rooms are comfortable
Stayed 1 night in Jan 2024
Response from ng on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Lani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with free coffee, breakfast and airport shuttle
Stayed 1 night in Jan 2024
Response from ng on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Thomas

Traveled with family
Liked: Amenities
Great location, friendly staff
Stayed 1 night in Jan 2024
Response from ng on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ng on Jan 22, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

2/10 Terrible

Gilbert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a terrible experience when I booked this hotel through Expedia! There was an error with this booking… I had wanted to book from November 30 to December 1 but I was at the airport making the booking and my screen refreshed and the date somehow switched to December 15-16. I messaged Expedia right away on the 30th and they said that would have to discuss with the hotel. I headed over to the hotel and asked if I could switch the date from the 15th to that night but the people at the front desk told me I would have to cancel the booking for December 15-16 with Expedia as they were unable to do any changes for a booking done through a third-party like Expedia I paid for the stay that night and contacted Expedia again and they said that the hotel would not cancel it. In the end I ended up having to pay for the December 15th booking too even though I did not use it. I’m pretty disappointed as I had thought that booking through Expedia was the safe way to go but all I got was the run around with both the hotel and Expedia placing the blame on each other
Stayed 1 night in Dec 2023
Response from Lenell on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. Hotel cannot waive/modify/cancel or refund any 3rd party bookings. We apologize for the frustration. We will take your comments under consideration as we continually work to improve our guest experience.