Unresponsive and unreasonable
Posted Nov 19, 2015 on Hotels
First, we arrived at 11:00 pm and the front desk staff were not willing (or supposedly unable) to honor the previous request for a roll-away bed that was submitted when the reservation was booked. Their excuse was "fire code" (implausible) and that the housekeeping and maintenance staff had left for the day and therefore they didn't have the "key" to the closet with the roll-away beds (more likely the real reason). If there truly was a fire code issue then the reservation system should be upgraded to note that roll-away beds are not permitted in rooms with two queen beds. Otherwise, they should have made the effort to get a roll-away bed (or perhaps the night front desk staff should have access to the keys to the storage closet with roll-away beds). Secondly, the morning breakfast is not complimentary or even reasonably priced. To charge $12.95 for a limited menu is simply outrageous, particularly in this time when continental breakfasts are increasingly included with the room charge as complimentary. The price and the offering were more representative of the selection and pricing of a restaurant venue within an airport (and we all know how much we like airport food).