Meeting facility
Check availability

Reviews of Hilton Houston NASA Clear Lake

3.5 out of 5
Hilton Houston NASA Clear Lake
3000 Nasa Pkwy, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 647 out of 1319 reviews" "
Rating 8 - Good. 292 out of 1319 reviews" "
Rating 6 - Okay. 195 out of 1319 reviews" "
Rating 4 - Poor. 86 out of 1319 reviews" "
Rating 2 - Terrible. 99 out of 1319 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ravi

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!

10/10 Excellent

Julio

Amazing, always love Hilton and they don’t disappoint
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for your 5-star review. Julio! We appreciate you!

6/10 Okay

Jagdeep

Traveled with partner
Liked: Cleanliness, amenities
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston. Staff are very attentive and helpful. The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!

6/10 Okay

Chris

Strange smell - Drink charged to my room in error
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!

10/10 Excellent

Gary

Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
Stayed 1 night in Apr 2024
Response from Aida on Apr 8, 2024
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!

10/10 Excellent

Julio

Liked: Amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your feedback, Julio! Please come back soon!

2/10 Terrible

Rondell

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.

4/10 Poor

Claudia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!

8/10 Good

Brianna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel is great, just need to update the tubs .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you, Brianna, for your feedback and rating! Please come back soon!

8/10 Good

jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location well kept but they promised free breakfast then then charged me for it
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!

10/10 Excellent

Luz

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you, Luz, for your wonderful rating! We appreciate you!

6/10 Okay

Joy

Stayed 4 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!

2/10 Terrible

Becca

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

6/10 Okay

Connie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

10/10 Excellent

Vetim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!

2/10 Terrible

Mohannad

Disliked: Cleanliness, property conditions & facilities
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
Response from General Manager on Mar 13, 2024
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!

8/10 Good

Domenic

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!

10/10 Excellent

Ken

Liked: Cleanliness, property conditions & facilities
Great water pressure. Huge bath towels. Clean room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!

10/10 Excellent

Cora

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice quiet and clean. They were very helpful and check out time was not super early.
Stayed 1 night in Feb 2024
Response from Alice Peterson on Feb 26, 2024
Thank you so much and come again if you're ever in the area.

2/10 Terrible

Ana

Stayed 1 night in Feb 2024
Response from General Manager on Mar 26, 2024
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!

6/10 Okay

jimmy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!

8/10 Good

Anusha

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
Response from General Manager on Feb 8, 2024
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 5, 2024
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 Good

VADAKOOT

Liked: Cleanliness, property conditions & facilities
VERY FRIENDLY STAFF
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!

6/10 Okay

Sandra

Disliked: Amenities
I would not stay there again. I expected more with regard to amenities.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!

6/10 Okay

Adam

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!

10/10 Excellent

franklin

Business traveler
Liked: Amenities, property conditions & facilities
warm and friendly
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 27, 2024
Thank you, Franklin, for your rating and kid words! Please come back soon!

2/10 Terrible

Audra

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.

8/10 Good

Dustin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Jan 23, 2024
Thank you, Dustin, for the 4-star rating! We appreciate it!

2/10 Terrible

Deena

Response from General Manager on Jan 9, 2024
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!

10/10 Excellent

MATTHEW

Liked: Cleanliness, property conditions & facilities
All great
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you, Matthew, for your wonderful rating! We appreciate you!

4/10 Poor

bato

Traveled with group
Delay in check-in and rooms were not that good
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!

10/10 Excellent

Sachin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you, Sachin, for your wonderful rating!

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location cannot be beat if you're heading to NASA Johnson Space Center. We were only 5 minutes away. The hotel is alone on the water with lovely views. There is nothing else close by, but its all within an easy drive.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you, Helen, for your wonderful rating and comments! We are very glad to learn you enjoyed your stay!

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was very convenient to all the attractions that we went to. Also, the price was worth it.
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you, Michael, for your rating and review!

8/10 Good

Priyanka

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you, Priyanka, for your wonderful rating!

10/10 Excellent

Neetha

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you, Neetha, for your 5-star rating!!! Wow!

6/10 Okay

Vinisha

Traveled with family
Disliked: Amenities
Response from General Manager on Dec 29, 2023
Thank you, Vinisha, for sharing your rating!

2/10 Terrible

Vijay

Disliked: Cleanliness, amenities, property conditions & facilities
The rain water flowed inside the room . The shower was either very hot or very cold and was defective. This is absolutely unprofessional and unacceptable. Provide full refund at the earliest.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 5, 2024
Hello Vijay, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 Good

Aneesah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you, Aneesah, for your rating!

10/10 Excellent

Gerhard

Business traveler, Traveled with partner
Liked: Cleanliness
Great location on the lake; Comfortable room;
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you, Gerhard, for your 5-star rating!

8/10 Good

Kristi, Pearland

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for your 4-star review! We appreciate you, Kristi!

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you, David, for sharing your rating!

10/10 Excellent

Sachin

Liked: Cleanliness, amenities, property conditions & facilities
Very good, but wanted microwave in room
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you, Sachin, for your wonderful rating! Glad to hear we exceeded your expectations!

10/10 Excellent

G

Liked: Cleanliness, property conditions & facilities
The shower head was detached from the wall. A big hole was visible. Also, I couldn't move the shower head because it was stuck facing up. Another thing was difficult to turn on the water because it had a lot of calcium deposit that made it almost impossible to turn on the water.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you, G, for sharing your feedback! Please accept our apologies for the challenges you experienced with the shower. We are addressing those as we speak!

10/10 Excellent

franklin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Franklin - we are loving your 5-star rating! Thank you!

8/10 Good

Victoria L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you, Victoria, for your wonderful rating!

10/10 Excellent

Mary Jean

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Hello Mary Jean; we are very pleased to see your wonderful rating! Thank you!

10/10 Excellent

Kimberlee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and quick. Room was available so we were able to check in early after getting off cruise ship. Room had view of lake. Property fairly close to Space center so cost of Uber was only about $5. There is restaurant on site. We are very happy with hotel and service. Because we did not have a car it we found it a little inconvenient due to distance to restaurants and stores.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you, Kimberlee, for your rating and kind words!