Ratings based on 417 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel convenient location

Posted Mar 15, 2017
Pros: I liked having the two room suite, the location, and the view of the city
Cons: See my comments above specifically: parking fees, have a cafe, update and remodel, accomodate cancellations
Location: Near medical centers, Hermann Park and Japanese Gardens and museums all great and easily accessible by tram
When booking a room at any Hilton, the name alone suggests a certain level of quality which we did not come into contact with at this venue. Firstly, it was dated, the decor was shabby, while at first glance, nice artwork, furnishings a closer look showed that the furniture had signs of wear, scraped wooden legs, out of date design. Our room turned out to be suite which was a nice surprise but the door to the master bathroom wouldn't close which was inconvenient and there was no ice machine on our floor. Also, we had a flight cancellation so we had to leave a day early and the hotel wouldn't deduct the third night from our stay even though (or because due to the fact) they claimed the hotel was fully booked, I would think they could easily have rebooked the rooms in that case - and then the guy at the check in the desk then followed our car our after we checked out to inform us we had a $7.00 charge for a couple of cups of coffee - sheesh they couldn't let us go even though they got an extra $200+ from us on a room they could easily rebook - I thought that was pretty tacky. One further comment, no available parking so my daughter had to pay everytime she came to get us and hang for a few minutes at our hotel - inconvenient and costly as well
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
A nice hotel in a great location.The rooms could be updated, but we had a very comfortable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Close to MDANDERSON

Posted Feb 27, 2017
Great location and amazing staff! Will definitely stay here again. A+++++
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

awesome stay

Posted Feb 1, 2017
Very nice staff, only thing was the bathroom needed to be updated. Pleasant transport to the hospital to see my mother. Breakfast was delicious! I will definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant Location

Posted Jan 21, 2017
Pros: Loved the separate living area, and adored both restrooms. Such nice décor!
Cons: The directions to the location from the expedia website. It kept sending me in circles nowhere near the actual location. Thank God for google!
This hotel is very nice. The staff was very accommodating. I definitely plan to stay here again when I need to get away. Convenient location in the Medical Center.
5 out of 5
by Jerome

Posted Dec 27, 2016 on Hotels
close to medical center, and they do shuttles!
3 out of 5
by Deanna

Just ok!

Posted Dec 23, 2016 on Hotels
The air conditioning unit in the suite was very loud. The elevator rattled and shook and did not make us feel comfortable about the ride up or down. The entrance is very isolated on a small and offbeat street with a very narrow driveway entrance and exit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

good location as to where I needed to be.

Posted Dec 4, 2016
Pros: The restaurant and the lounge and the suites were extremely comfortable. the pool was very nice.
Location: Rice Village was close with lots to do there.
The staff was very helpful and a pleasure to deal with.
3 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Hotel is due for updating....last done at least 20 years ago. No heavenly bed...
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 24, 2016 on Hotels