Ratings based on 971 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not the kind of hilton I was used to

Posted Jun 26, 2017
Pros: Location
Cons: same as above
Location: Lots of restaurants and shopping around
The staff at the front desk was not friendly or accommodating. Paid a room with breakfast included and no one in the hotel seemed to be aware of it. So they wanted to charge us for breakfast every day. I did not accrue points for this stay because I booked through expedia. I thought expedia should have warned me about it. The hotel is very outdated.
3 out of 5
by A verified traveler from A

Semi close to Galleria not walking distance

Posted Jun 26, 2017
Terrible service. Everybsingle staff member and employee are from a different country and they bearly speak english. They seem like they are in some sort of training. Exprnsive valet parking. $30 overnight.
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Close to shopping.

Posted Jun 5, 2017
The hotel was nice. Very clean. The staff was very welcoming.
1 out of 5
by A verified traveler from Baton Rouge

Horrible Staff

Posted Jun 3, 2017
Pros: Location is the only thing going for it.
Cons: Train the staff or find new staff
The most unfriendly staff I have ever encountered. Rude, uncaring, playing on their cell phone and genuine disinterest. The manager is extremely unprofessional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Galleria. Easy access to downtown also

Posted May 21, 2017
Pros: Clean. Friendly staff. Nice pool
Good location to area events. Easy access. Comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler from wy

Very nice hotel nit good maid service

Posted Apr 30, 2017
Nice rooms spacious but maid left us with empty roll of toilet paper and second one almost empty and no spare roll and did not bring fresh towels for the ones left on floor or pick up trash just made beds...
Comment from Hotel Management
May 2, 2017 by Darrin, Hotel Management
Hi dt, Thank you for taking to tell us about your recent stay at the Hilton Houston Post Oak by the Galleria. We are delighted that you enjoyed the largest guest rooms in the Galleria area. Please accept my personal apologies on behalf of the Housekeeping team regarding your bathroom. You comments have been shared with the Executive Housekeeper. Please be assured that she will follow up with the team to ensure attention to detail is top of mind in the future. We look forward to seeing you again soon.
5 out of 5
by Victor

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017
Hi Victor, Thank you for taking time to rate your recent visit at Hilton Houston Post Oak by the Galleria. The team is looking forward to your next visit. Regards,
5 out of 5
by Candace

Great Experience

Posted Apr 15, 2017 on Hotels
We stayed there while celebrating our anniversary. The area is very nice (and bustling) and the hotel was beautiful. Our room was spacious, clean, comfortable, and had a gorgeous view. Staff was friendly and helpful. We would definitely stay there again!
Comment from Hotel Management
Apr 24, 2017
Hi Candace, Thank you for your kind remarks about your recent stay. The team was excited to hear that we met your expectations. We look forward to your return in the near future.
5 out of 5
by NW from Pearland, Tx

Nice

Posted Apr 9, 2017 on Hotels
This was a very nice hotel. I self parked, it's $19.00, which was no problem, it's actually cheaper than some of the other hotels I've stayed at and for self parking would range between $23-28, so 19 bucks wasn't going to make me complain. I'm not sure if the charge fee for incidentals are on the site, but it's $50 which is also not too bad considering most places are $100, so also keep that in mind, especially if you're using a debit card and not a CC. Overall, my stay was great. not a lot of noise. all rooms have balcony. I believe most, if not all 2nd floor rooms have walk out access to pool area instead of a private balcony. It was clean and comfortable. Great location, close a lot of shopping and restaurants. I would definitely recommend staying here.
Comment from Hotel Management
Apr 24, 2017
NW, Thank you taking time to tell us about your visit. Your comments are greatly appreciated so we can better serve our guests. We look forward to seeing you again soon.
5 out of 5
by William

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017
Hi William, Thank you for taking time to rate your recent visit. We look forward to your next visit so you can tell us more about your experience.