Desk, iron/ironing board, free rollaway beds, free WiFi

Reviews of Comfort Inn & Suites Houston I-10 West Energy Corridor

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 138 reviews" "
Rating 8 - Good. 29 out of 138 reviews" "
Rating 6 - Okay. 11 out of 138 reviews" "
Rating 4 - Poor. 16 out of 138 reviews" "
Rating 2 - Terrible. 19 out of 138 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick night stay. Clean and staff friendly.
Stayed 1 night in Mar 2024

4/10 Poor

taylor

Stayed 2 nights in Mar 2024

2/10 Terrible

Hannah

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
We were removed from this property a day after check in due to a misunderstanding. The staff didn’t want to hear us out. We lost so much money on this property.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We would love to get more feedback on what was not satisfactory during your visit. We look forward to hearing from you so we could improve and resolve any issues you may have had.

6/10 Okay

Kyonte

Stayed 2 nights in Feb 2024

4/10 Poor

Tara

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We would love to get more feedback on what was not satisfactory during your visit. We look forward to hearing from you so we could improve and resolve any issues you may have had.

4/10 Poor

Brieann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold showers and dirty facility.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We would love to get more feedback on what was not satisfactory during your visit. We look forward to hearing from you so we could improve and resolve any issues you may have had.

2/10 Terrible

Rodrigo, Houston

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best choice of stay!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We would love to get more feedback on what was not satisfactory during your visit. We look forward to hearing from you so we could improve and resolve any issues you may have had.

10/10 Excellent

Danny del

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

8/10 Good

Amporn

Stayed 1 night in Feb 2024

4/10 Poor

Jordan

Business traveler
The shower didn't work properly.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We have addressed your feedback on what was not satisfactory during your visit. We are working to improve and resolve any issues you may have had to prevent this from occurring again.

8/10 Good

Kinsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Guest,We appreciate your positive feedback and rating. We look forward to hosting you again in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean please, would definitely stay again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

8/10 Good

vicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Guest,We appreciate your positive feedback and rating. We look forward to hosting you again in the near future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Jan 29, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Lori

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Honda

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 29, 2024
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Response from General Manager on Mar 13, 2024
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We would love to get more feedback on what was not satisfactory during your visit. We look forward to hearing from you so we could improve and resolve any issues you may have had.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is under renovation, but the rooms that have been completed such as ours had very comfortable beds, fresh paint, flooring and new tile in shower, looks great. Staff was very friendly, professional. Good standard breakfast options, with some hot items like bacon and eggs. Excellent location and quiet, great proximity to food/dining options as well.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on Mar 13, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome bed
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Huy

Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Guest,Thank you for the stellar 5-star rating and review! We're delighted to hear that our motel exceeded your expectations, especially considering the price. We appreciate your positive feedback and look forward to welcoming you back in the future!

2/10 Terrible

alex

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,We apologize for the inconvenience caused during your recent stay with us. We would love to get more feedback on what was not satisfactory during your visit. We look forward to hearing from you so we could improve and resolve any issues you may have had.

4/10 Poor

Joan

Liked: Staff & service
Clean facility. Friendly staff. Not a lot of variety for breakfast. Water was brown. Couldnt take a shower the first day. Could barely do anything. By ay 2, it was clear after we complained. Not sure what they did differently. It was not the best, but it was nit the worst. Not sure if ill stay there again either
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,We apologize for the inconvenience caused to you during your recent stay with us. I have reached out to the appropriate departments regarding your concerns and hope to get this resolved soon. We hope you give us another chance for us to make it right.

8/10 Good

Saeed

Traveled with family
It is goog experice
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,We appreciate your positive feedback and rating. We look forward to hosting you again in the near future.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,Thank you for the 5-star ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more light in the bathroom
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Hi Guest,We can't thank you enough for your positive feedback of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. We will make some adjustments regarding the light in the bathroom.

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from General Manager on Dec 5, 2023
Dear Guest, Thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

6/10 Okay

Geen R

Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Guest,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Guest,We can't thank you enough for your positive feedback and 5-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Rohit, Milpitas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good as a two star accommodation gets.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Guest,We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

RoseAna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice staff, quite, clean, will stay again
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 28, 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent stay.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Shareyll

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Lauren

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents stayed here for the weekend and had issues with the cleanliness of the room. Upon arrival in assigned room there was fresh blood stains on the curtains and/ or bed. They were accommodated by their room being upgraded However there were shady characters in the area often.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice simple stay. Nothing too fancy yet not worn down or anything bad.
Stayed 4 nights in Oct 2023
Response from Sophia CSR on Oct 26, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 28, 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Laura

Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. We would love to know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions and hopes to earn your business on future travels.

6/10 Okay

Melissa

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 28, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it is nicest motel I’ve stayed
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Dear Guest,Thank you for the stellar 5-star rating and review! We're delighted to hear that our motel exceeded your expectations, especially considering the price. We appreciate your positive feedback and look forward to welcoming you back in the future!

2/10 Terrible

Heath

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in my room and my catalytic converter was stolen during the night. This place is a dump
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Dear Guest,We regret that you had an unpleasant experience at our property and never wants our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

2/10 Terrible

Jaquailla

Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Cynthia

Hair dryer was missing a back piece for safety and sucks up my girlfriend's hair, staff came and took pictures and we were told that a manager would reach out to us to which he never did
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better in the future.

2/10 Terrible

Vikas

Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 10, 2023
Dear Guest, Thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and helpful! I recommend it to stay in.
Stayed 4 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that our staff was helpful and accommodating during your stay. We appreciate your recommendation and look forward to welcoming you again in the future.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.