Reviews of Holiday Inn Express Houston N-1960 Champions Area

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 113 out of 269 reviews" "
Rating 8 - Good. 95 out of 269 reviews" "
Rating 6 - Okay. 29 out of 269 reviews" "
Rating 4 - Poor. 20 out of 269 reviews" "
Rating 2 - Terrible. 12 out of 269 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Burke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
It has food places in walking distance and check in was fast and easy
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, breakfast alternated a bit. Best thing was i was staying for a week and i keept my sign on the door and no one came in. I would stay here again knowing that the staff respect you.
Stayed 5 nights in Oct 2019
Response from Brandon H. - GM on Oct 29, 2019
Thanks so much for letting us know what we did right! We look forward to having you with us again soon!

10/10 Excellent

Delores Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service
Stayed 1 night in Oct 2019
Response from Brandon H. - GM on Oct 29, 2019
Thanks for the feedback. Come see us again soon!

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Excellent
Stayed 1 night in Oct 2019
Response from Brandon H. - GM on Oct 29, 2019
Glad to know you enjoyed your stay. Can't wait to see you again.

8/10 Good

LaTashia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Brandon H. - GM on Oct 29, 2019
Thanks for the review. Let us know if there is anything you'd like to see changed or if there's anything you;d like us to keep up!

8/10 Good

Jorge M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Rosanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad management, poor service
1.When I walked into the lobby, it was stifling HOT! It was only bearably warm the next morning. 2.The desk clerk said the hotel charges a refundable fee of $20 should there be any damage. She tried to charge it to my Visa card, the same one I had just used to book the room with Hotels.com. For some unknown reason, it would not go through. She then tried my debit card with the same result. Something was obviously wrong with the card reader. Then the desk clerk wanted to make a copy of my card to charge me later. I told her no one was making a copy of my card. With all the identity theft going around, one cannot be too careful. 3.The window in my room had only sheer curtains on it. There were no drapes to pull and hide the view. I was on the bottom floor and this made me very uncomfortable. Anybody could look in and see everything. Also, since there were no drapes, I could not hide the light outside pouring into the window that night. 4.When I went to check out the next morning, there was no clerk at the desk. I saw other keys that people had just left at the desk, so I did, too. Where was the clerk? I saw her eating at the breakfast in the dining area. 5.There was no manager to be found.
Stayed 1 night in Aug 2019

8/10 Good

Sovaddhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Staff & service
Horrible front desk worker Chasity. Very rude and refused service.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
My television in my room didn’t work. I wasn’t even offered a discount.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really did not like the toilets. We are in our 70s and had a very difficult time getting on and off the toilet. It was way too low. It reminded us of the squatty potties when we visited China. First day when our room was cleaned none of the toilitries were replaced and neither was the coffee.
Stayed 3 nights in Jun 2019

4/10 Poor

Cassandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a basketball team there and the check in service was horrible the young lady with all the color hair nails and makeup was very rude unprofessional
Stayed 2 nights in Jun 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe at Home
Local storms had knocked out power, but staff did best to accommodate everyone. Out of their control, so can't fault them for that. Shower not working and it took a couple of calls to the front desk and maintenance came and fixed it. So, I'd give him a thumbs-up for taking care of us and salvaging what could have been a rough stay. Good job!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

C.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful choice made by our travel agent. We enjoyed the stay
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise
Pleasant surprise especially in view of the very reasonable price. Appears to have been very recently remodeled or refreshed as carpet and paint appeared very fresh. Breakfast could do with little improvement but it was adequate. Would stay here again if i were looking for a room in the area.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Rashonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Holiday Inn Express Champions on Mar 8, 2019
Thank you for taking the time to give a review on your previous stay with us. If there was anything we could have done differently to make your stay more welcoming please feel free to let us know. Kind Regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Very pleasant and helpfull staff. Building needs some tlc. Inside and out.
Stayed 3 nights in Feb 2019
Response from Holiday Inn Express Champions on Apr 1, 2019
Thank you for your feed back we appreciate you taking time to do so and look forward to your next stay with us. As far as building updates, I'm sure you will find our new changes pleasant. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Holiday Inn Express Champions on Feb 22, 2019
Thank you for your feed back we appreciate you taking time to do so and look forward to your next stay with us. Kind Regards,

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Holiday Inn Express Champions on Feb 24, 2019
Thank you for your feed back we appreciate you taking time to do so and look forward to your next stay with us. If there was anything we could have done differently that would have made your stay with us a 10. Please let us know. Kind Regards,

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Holiday Inn Express Champions on Feb 24, 2019
Thank you for your feed back we appreciate you taking time to do so and look forward to your next stay with us. If there was anything we could have done differently that would have rate your stay a 10. Please let us know. Kind Regards,

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly! Great place to stay. Staff was very helpful.
Stayed 1 night in Jan 2019
Response from Holiday Inn Express Champions on Feb 22, 2019
Thank you for your feed back we appreciate you taking time to do so and look forward to your next stay with us. Kind Regards,

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. And security cameras in area
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Jalil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff charged me for illegitimate charges, & I have yet to get it resolved. I will never stay here again, they are cons & liars & will take your money!
Stayed 3 nights in Oct 2018

10/10 Excellent

Janice K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

WEndy

Liked: Cleanliness, property conditions & facilities, room comfort
No Customer Service
I scheduled the stay for 3 adults. We had a late arrival that night, and called the hotel to let them know. No one informed us there is only one entrance into their location and it was all under construction and the area was blocked off down the street. So we drove around in circles trying to figure out how to get in this place only to realize at night you can't see the small opening in the two orange barrels to go through. I mentioned this to the front desk with no apology. Then when we got to the room there was only one towel. So we had to call down and get more towels brought up. The next day our room was cleaned and again only 1 towel was left for 3 people. So we had to call back down to get towels brought up. In addition, we were gone most of the day at a tournament and when we got back none of our keys would work. So with loaded down hands and all of us exhausted we had to go back down to the front desk to get working keys. They did not even apologize. On Sunday we found out our tournament schedule changed so we asked for a late checkout and were denied. I stay at this hotel chain all the time in different areas. They are typically always customer service oriented and accommodating, but this location was not. For the money I could have stayed any where and gotten better service. I do not count this stay as a win at all for you guys or us, because I'm an advocate of always sharing my story.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, and dirty. The smell of the place is disgusting. There was 4 big and disgusting cockroaches in the room. I kill them and took a photo and general manager said i am so sorry but the only thing i can do is give you 2,000 points on your IHG account or send you a exterminator to your room. Only to my room girl you should send that exterminator to all the hotel. Then doing my check out the employee didn’t want to give me a receipt because i booked with expedia. Oh my God, i don’t care I just need my receipt for my expense report. Worst experience in a Holiday Inn.
Stayed 5 nights in Oct 2018

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Morgan on Sep 23, 2018
Thank you for your feedback. We hope to see you again soon.

8/10 Good

MARGARET

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Morgan on Sep 11, 2018
Hello Margaret! Thank you for your review of our hotel!! We appreciate it and hope to see you again soon! Morgan Ewy Sales Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Morgan on Aug 30, 2018
Thank you for your feedback! Thanks for staying with us!

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit. Friendly staff.
Stayed 2 nights in Jul 2018
Response from Morgan on Aug 30, 2018
We're so glad to hear you had a great visit! We hope to see you again soon!