Hotel smells damp and musty
Posted Aug 24, 2016
We live about 2 hours from the Hobby Airport and had a very early morning flight so we selected this hotel because of it's proximity to Hobby Airport, which is excellent. The hotel's appearance and cleanliness was good and the security in the parking lot was very good. But from the moment you first walk in the door you can a damp and musty odor. The smell was also in our room and the carpet was so damp from the humidity that it made our feet wet to walk across barefooted. The musty odor also permeated the clothes we wore even after we left the hotel. We live in the Houston area so we know about the humidity, but this was very bad. I will not say at this hotel in the future.
Comment from Hotel Management
Aug 29, 2016 by Nick, Hotel Management
Thank you for taking the time to reply. We apologize about the odor in the lobby area. We appreciate you bringing these matters to our attention and will work on making it better. Thank you for choosing Holiday Inn.