Outdoor pool
Check availability

Reviews of Holiday Inn Houston Intercontinental Airport, an IHG Hotel

3 out of 5
Holiday Inn Houston Intercontinental Airport, an IHG Hotel
15222 John F Kennedy Blvd, Houston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 334 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 107 out of 1002 reviews" "
Rating 2 - Terrible. 74 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalina M.

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated The Office/Front Desk Clerk Paige she helped me even when Expedia had my Reservations wrong, Kudos to Paige.
Stayed 1 night in Apr 2024

10/10 Excellent

Guoping

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for early air fryer
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stains in tub and not very clean…stuff was helpful & kind.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

6/10 Okay

Jocelyn

Liked: Cleanliness, staff & service
Downstairs level going towards the pool, smelled like cigarettes & was quite noisy like a party going on & pool area chairs were all dirty & you couldn’t sit anywhere unless you used a towel to sit on.
Stayed 1 night in Mar 2024

8/10 Good

Bea'trice

Business traveler
Liked: Cleanliness, staff & service
Loud traffic
Stayed 1 night in Mar 2024

4/10 Poor

Maureen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were excellent and friendly. That was the only positive. We experienced delays and cancellation with overnight flights, and needed these rooms at the last minute at 3 AM due to exhaustion. The rooms had a terrible odor, I couldn’t tell if it was chemical or mold, but it was overpowering and gave us a headache. The restaurant staff for breakfast were extremely rude. My group had two rooms and two vouchers for breakfast each for two people, but she was argumentative about us wanting three meals, although we were entitled to four. My 13-year-old daughter was wearing socks to the breakfast buffet, and the waitress waited until after we had our plates and sat down to eat. She came over and insisted my daughter could not finish her meal unless she went back to the room and put shoes on. my daughter went all the way to the fourth floor, but our other guest had locked the security lock so she couldn’t get in to get her shoes. She came back, and I insisted that the waitress allow her to eat her food and we would leave right after. The waitress demanded our room number because her “manager” needs to know. I refused to give it to her, it wasn’t necessary. She kept asking and I finally told her if the manager needs our room numbers, he/she can come ask for them. We ate quickly and left.
Stayed 1 night in Mar 2024

10/10 Excellent

Alfred, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Linds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024

2/10 Terrible

Efe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is old. I have less towels. The towels were very old and needed to be changed. The hallway carpet is old... .suttle service driver was not friendly. I waited over one hour but the shuttle didn't come to the airport.. is very sad you paid over 100 dollars for a hotel that you cannot enjoy or feel comfortable in.....sad
Stayed 1 night in Jan 2024

8/10 Good

Isaiah, Hoover

Liked: Cleanliness, staff & service
We had a lot of people checking in all at once from the shuttle. Though there was a wait, the front desk staff was efficient in getting us checked in. I liked that the hotel had a shuttle and wasn't far from the airport. The hotel should replace the filter in the water fountain in the gym, though.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024

2/10 Terrible

GLORIA

Stayed 1 night in Jan 2024

8/10 Good

Nidya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked last minute due to airline flights being cancelled. Staff was swamped but I couldn't have been more impressed with the professional additude and compassion
Stayed 1 night in Jan 2024

10/10 Excellent

James, Clute

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friends, helpful, eager to serve.
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with comfortable beds and pillows. Only negative was asked for the room to be cleaned, and when I arrived back, it was not.
Stayed 2 nights in Jan 2024

4/10 Poor

Omar

Disliked: Cleanliness, staff & service, amenities
The room they gave me was not cleaned from the previous hotel guests. All I asked for was fresh towels and after waiting for an hour, I went and sought out the towels myself at the front desk.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcel

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Carl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check-in was disorganized as staff debated where to place me and the first room the door would not open even when the green light came on... the second room had no hot water for my shower and the third room was not much better. I was moved 3 times in 3-day stay. Onsite restaurant staff were excellent and food was very tasty. Shuttle did not run in time for my 5 a.m. departure had to order Uber.
Stayed 1 night in Dec 2023

10/10 Excellent

LISA, PEACHLAND

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Mohammed S.

Stayed 1 night in Dec 2023

10/10 Excellent

SOICHIRO

Business traveler
Liked: Amenities, property conditions & facilities
Restaurant was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight In Houston
Being close to the airport was a plus.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Property needs an upgrade
Stayed 1 night in Nov 2023

2/10 Terrible

OTTO, Santa Ana

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ony regret is that the shuttle didn't run as consistently as other locations. Otherwise great stay. Tank, at the front desk was exceptionally helpful.
Stayed 1 night in Oct 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable, beds were very comfy. Hotel staff, particularly "Tank," went above and beyond to be helpful. The shuttle doesn't run with the same 24-hour frequency as other Holiday Inns, so I just rode with Lyft. Overall, great stay.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to the airport and the shuttle service was excellent. Nice to have the restaurant at the hotel. Food and service there were excellent. Rooms and hallways could use some updating but the hotel lobby was quite inviting. The tiny, thin bars of soap were the pits. Not hardly big enough to hold on to. Seemed rather chintzy.
Stayed 1 night in Oct 2023

4/10 Poor

Denise

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Omadath

Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

4/10 Poor

Gloria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Water was not working, no shower and no toilet … they didn’t give us breakfast we paid for..and it smells awful in there
Stayed 1 night in Sep 2023

4/10 Poor

Gloria

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Water didn’t work, no shower, no toilet, no breakfast that I paid for.. had no o take a shower in another room.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Property needs attention
Upon entering the room, there was a very strong odor of mothballs. Stayed here 3 weeks before and none of the icemakers were working. Disappointed to find that none were working, yet, and one of the elevators is now out of service. The second elevator seemed to be struggling, too. I had to give a lower rating this time due to the fact that between the two visits it just appears that the property is being allowed to decline.
Stayed 1 night in Aug 2023

10/10 Excellent

WAKUNA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Napoleon, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay would definitely stay again only down fall was the bathroom lighting was very dim.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023

8/10 Good

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Codey Beard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Stowe, beacon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were a bit grubby. Bottles and cigarette butts. Restaurant staff were outstanding. Food was surprisingly good, and affordable.
Stayed 2 nights in Jul 2023

6/10 Okay

Cecilia

Stayed 2 nights in Jun 2023

8/10 Good

William

Liked: Cleanliness
The room was big and the bed was comfortable. The air conditioner was noisy. There was no coffee maker and I had to call twice (12 am and 7 am) to get one. There was no toothbrush or comb or deodorant (I was stranded here by United Airlines and not given my luggage) and even though someone was bringing up the coffee maker, I had to go down to the lobby to get those. The hotel is large and I was put all the way in the back, so it was about 1/8 of a mile walk. The restaurant was closed and there are no restaurants or convenience stores within walking distance.
Stayed 1 night in Jun 2023