Ratings based on 405 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Comfortable, no frills place to stay

Posted Nov 15, 2016 on Hotels
Comfortable, okay place to stay. Have a bar and small restaurant with others in easy walking distance. Very attentive and friendly staff.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for staying at the Holiday Inn Webster. I am happy we could provide you with a comfortable home away from accommodations during your stay. Management prides itself on making sure our employees are providing our guest with outstanding customer service and it looks like we were able to maintain that high level of service throughout your stay. I hope you will choose to stay with again real soon!!!!
5 out of 5
by A verified traveler

Over all good stay

Posted Nov 7, 2016 on Hotels
Over all clean and great place. The only thing that kinda bothered us was the ac kept shutting on and off even when set to stay on and it made it a bit uncomfortable
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
It was a pleasure to have you as a valued guest. I apologize for any inconvenience the air conditioning may have caused and maintenance and myself will personally correct the issue. I hope you will visit with us again and give us the opportunity to show you we take pride in making sure every guest has an outstanding stay!!!!
4 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Wifi was a bit slow, but overall stay was great. Location is great; I stayed there for two days a variety of restaurants to choose from all in walking distance 20 minutes from Galveston beach, 10 minutes from NASA Space Center. The staff was great from checking in to breakfast (wasn't free but great price for a buffet) to checking out.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Here at the Holiday Inn Express we appreciate all of our guest and we are disappointed that you experienced a slower than usual Wi-Fi experience We will certainly take this opportunity to try to rectify the speed of the internet. I hope you will visit with us again when you are in the area.
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your great comments regarding your stay at the Holiday Inn Webster. We value your feedback and are glad your stay was enjoyable. I hope you will visit with us again soon!!!
5 out of 5
by A verified traveler

Clean Hotel

Posted Oct 27, 2016 on Hotels
Great place to stay at very clean and quiet. Would stay again any time.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Hi, Thank you for your kind comments regarding your stay at the Holiday In Webster. We look forward to you visiting with again us real soon!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, United States of America

Great place to stay near Clear Lake

Posted Oct 24, 2016
Pros: Hotel is clean and modern. Rooms are big. Staff is friendly and helpful. Plenty of places to eat within walking distance. About a 10 minute drive to Ellington Field.
Cons: Typical hotel climate control. Noisy when on and quiet when off during the night.
Location: NASA and Ellington nearby. Lots of places to eat nearby. You can walk to most. We ate at the Thai Cottage.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
The Holiday Inn Webster would like all of our guest to experience an outstanding visit during their stay. I apologize for the inconvenience you experienced regarding the noise level of the air conditioner. We typically provide ourselves on customer service and it looks like we dropped the ball during your stay. I hope you will give us another opportunity to show you that you are a valued guest!!!
4 out of 5
by A verified traveler

Ideal location

Posted Oct 22, 2016 on Hotels
The staff was outstanding. Not crazy about foam cushion on bed top. Missed coffee and beverage service in lobby.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
I am glad you experienced superior customer service during your stay. I apologize for the inconvenience of the beds and the lobby coffee. Our goal is to make sure your overall stay is outstanding and it looks like we dropped the ball on a couple of things, I hope you will give us another chance to show your how superior customer service!!!
5 out of 5
by A verified traveler

Convenient, clean hotel with amazing staff

Posted Oct 18, 2016 on Hotels
Amazing clean friendly staff
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your wonderful comments and I hope you will stay with us again on your next visit to the Webster area!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Very Nice Staff, had a great stay. Beds very comforting
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your wonderful comments regarding your stay here at the Holiday Inn Webster. I am glad you enjoyed a good nights sleep and experienced outstanding customer service. I hope you will visit with us on your next visit to the Webster area.
5 out of 5
by A verified traveler from Sachse, texas

very comfortable mattress and bedding!!

Posted Oct 4, 2016 on Hotels
I'm very happy with this hotel. got excellent night sleep! good breakfast too.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
I was pleased to hear that you enjoyed your visit with us here at the Holiday Inn Webster. A good nights sleep is important as well as a good breakfast. I am glad we were able to provide you both. Please come and visit with us again on your next visit.