Ratings based on 90 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, United States of America

Great place to stay near Clear Lake

Posted Oct 24, 2016
Pros: Hotel is clean and modern. Rooms are big. Staff is friendly and helpful. Plenty of places to eat within walking distance. About a 10 minute drive to Ellington Field.
Cons: Typical hotel climate control. Noisy when on and quiet when off during the night.
Location: NASA and Ellington nearby. Lots of places to eat nearby. You can walk to most. We ate at the Thai Cottage.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
The Holiday Inn Webster would like all of our guest to experience an outstanding visit during their stay. I apologize for the inconvenience you experienced regarding the noise level of the air conditioner. We typically provide ourselves on customer service and it looks like we dropped the ball during your stay. I hope you will give us another opportunity to show you that you are a valued guest!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Very Nice Staff, had a great stay. Beds very comforting
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your wonderful comments regarding your stay here at the Holiday Inn Webster. I am glad you enjoyed a good nights sleep and experienced outstanding customer service. I hope you will visit with us on your next visit to the Webster area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Close to shopping and restaurants

Posted Oct 3, 2016
Pros: Location, clean, friendly staff, bar and restaurant.
Cons: Fix the hot tub,
Location: Tons of shopping and restaurants. Top Golf is close.
This hotel is close to just about anything and everything in Webster and NASA is super close. Only reason I could not give it 5 across the board was the hot tub wasn't working (one of the reasons I chose this hotel) and the AC in the room had two functions: freezing gold or turn it off and then it would get hot.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
I am very happy to hear you found our location to be very convenient to the area attractions, shopping and restaurants. Clear Lake is a great location for all of the above. I was not happy to hear that the air conditioning did not meet your expectations. We apologize for any inconvenience this may of cause you during your visit. I hope you will give us the opportunity to make your stay the perfect stay on your next visit!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to NASA

Posted Sep 9, 2016
Pros: Location, comfort, pool
Cons: No coffee or drinks in the lobby. Breakfast not always included
Location: Close to NASA
Very comfortable beds, spacious and very clean room with small fridge and micro. Nice pool.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
I am pleased to hear that you enjoyed the pool area and the comfort of the hotel. It seems we dropped the ball on providing you with all the necessary items to make your stay outstanding and we apologize for any inconvenience this may have caused you during your stay. I hope you will give us the opportunity to provide you with a superior visit on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

The stay

Posted Sep 7, 2016
The stay was good and the staff was friendly. We watch the Texas game on Sunday night.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your feedback and I am glad we were able to provide you outstanding customer service during your stay!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Close to restaurants and shopping

Posted May 14, 2016
We loved the hotel location. Is close to a shopping mall and a lot of restaurants in the area. Great Staff. The only thing that can be improved is the beds.
Comment from Hotel Management
May 22, 2016 by cheryl@hiwebster.com, Hotel Management
Thank you very much for taking the time to post your review. We hope we treated you right! Cheryl and the Staff of the Holiday Inn Webster
5 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara

Nice hotel for the price

Posted Apr 18, 2016
The only thing was that the TV did not work but I did not actually need it because I was very tired
Comment from Hotel Management
Apr 23, 2016 by cheryl@hiwebster.com, Hotel Management
We apologize about the TV experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

Business Trip

Posted Mar 28, 2016
Pros: The Parking was plenty, and the beds were comfortable, but most important it was clean.
Cons: Working with there housekeeping staff to speak and understand English
Location: The location is perfect, nice eatery around the Hotel, all within walking distance.
I had a 3 day trip in Houston for my branch in Houston, I had a long drive down and was very pleased to find my room clean and ready. The only thing I found a problem was to speak to the housecleaning lady, which she didn't understand English. But the hotel was very well kept and clean, I enjoyed my stay.
Comment from Hotel Management
Apr 4, 2016 by cheryl@hiwebster.com, Hotel Management
Thank you very much for taking the time to post your review. I apologize that you weren't able to communicate with the staff and that we didn't understand your needs. I will work on that personally! Cheryl Williams GM Holiday Inn Webster
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort worth,Tx

Better than expected!

Posted Mar 15, 2016
Clean, spacious, and cozy room. The front staff was very friendly. It was fairly cheap so I was worried but it really was better than we expected! It is in a very convenient location. Surrounded by shops and restaurants. Close to NASA. 20 minutes to downtown too. Thank you!
Comment from Hotel Management
Mar 16, 2016 by cheryl@hiwebster.com, Hotel Management
Thank you so much for taking time to post your review. We like our location as well. Thank you for keeping us employed! Cheryl and the Staff of the Holiday Inn Webster
4 out of 5
Recommended
for Families
by A verified traveler from San Antonio, TX

Clean & a great value

Posted Mar 7, 2016
Location: Space Center Houston is just a few miles away.Restaurants close by.Challenger Memorial Park is 15 minutes away-a beautiful park & perfect for families
Very clean room and hotel, in general. Comfortable bed and awesome pillows. Loved the Bath & Body Works toiletries! Our teen boys especially liked the indoor pool & spa. Helpful staff. Kudos to Yvonne, our hostess at breakfast, who was very kind and welcoming.
Comment from Hotel Management
Mar 8, 2016 by cheryl@hiwebster.com, Hotel Management
Thank you very much for taking the time to post your review. We are glad you got a great Brand Experience. We will be sure to pass your comment along to Ms. Yvonne. We really value her. We hope you return if travels bring you to the Houston-Galveston Corridor.