Ratings based on 408 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Burned by faulty microwave

Posted Mar 16, 2017
The room smelled lived in which bothered me. The microwave was sitting on top of a shelf that was not leveled evenly. My sister goes to heat a bowl of butter and as she opens the door after the timer went off the glass plate that goes inside of the microwave slides forward and my sister was covered in hot butter! When we asked for help cleaning it up we were given a vacuum to clean it ourselves. Later, one of the attendants came to help. My mother cleaned the room from top to bottom before we left. The next day or so I was charged $100 for cleaning! As if the burns from the butter weren't payment enough for staying in a raggedy room.
Comment from Hotel Management
Apr 26, 2017 by Andy, Hotel Management
Thank your for your feedback. Sorry to hear about the microwave. I will look into the issue. Thanks, Andy
5 out of 5
by Gregory

Posted Feb 9, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Thank you For your bushiness and staying with us we hope to see you in your future travel plans. Yours Truly Guest Services Webster Tx
4 out of 5
by A verified traveler

Great option for nasa

Posted Dec 30, 2016 on Hotels
Convenient to nasa. Good price. Great condition. Great wifi. Breakfast could be better - but it was free.
4 out of 5
by A verified traveler

Comfortable, no frills place to stay

Posted Nov 15, 2016 on Hotels
Comfortable, okay place to stay. Have a bar and small restaurant with others in easy walking distance. Very attentive and friendly staff.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for staying at the Holiday Inn Webster. I am happy we could provide you with a comfortable home away from accommodations during your stay. Management prides itself on making sure our employees are providing our guest with outstanding customer service and it looks like we were able to maintain that high level of service throughout your stay. I hope you will choose to stay with again real soon!!!!
5 out of 5
by A verified traveler

Over all good stay

Posted Nov 7, 2016 on Hotels
Over all clean and great place. The only thing that kinda bothered us was the ac kept shutting on and off even when set to stay on and it made it a bit uncomfortable
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
It was a pleasure to have you as a valued guest. I apologize for any inconvenience the air conditioning may have caused and maintenance and myself will personally correct the issue. I hope you will visit with us again and give us the opportunity to show you we take pride in making sure every guest has an outstanding stay!!!!
4 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Wifi was a bit slow, but overall stay was great. Location is great; I stayed there for two days a variety of restaurants to choose from all in walking distance 20 minutes from Galveston beach, 10 minutes from NASA Space Center. The staff was great from checking in to breakfast (wasn't free but great price for a buffet) to checking out.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Here at the Holiday Inn Express we appreciate all of our guest and we are disappointed that you experienced a slower than usual Wi-Fi experience We will certainly take this opportunity to try to rectify the speed of the internet. I hope you will visit with us again when you are in the area.
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your great comments regarding your stay at the Holiday Inn Webster. We value your feedback and are glad your stay was enjoyable. I hope you will visit with us again soon!!!
5 out of 5
by A verified traveler

Clean Hotel

Posted Oct 27, 2016 on Hotels
Great place to stay at very clean and quiet. Would stay again any time.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Hi, Thank you for your kind comments regarding your stay at the Holiday In Webster. We look forward to you visiting with again us real soon!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, United States of America

Great place to stay near Clear Lake

Posted Oct 24, 2016
Pros: Hotel is clean and modern. Rooms are big. Staff is friendly and helpful. Plenty of places to eat within walking distance. About a 10 minute drive to Ellington Field.
Cons: Typical hotel climate control. Noisy when on and quiet when off during the night.
Location: NASA and Ellington nearby. Lots of places to eat nearby. You can walk to most. We ate at the Thai Cottage.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
The Holiday Inn Webster would like all of our guest to experience an outstanding visit during their stay. I apologize for the inconvenience you experienced regarding the noise level of the air conditioner. We typically provide ourselves on customer service and it looks like we dropped the ball during your stay. I hope you will give us another opportunity to show you that you are a valued guest!!!
4 out of 5
by A verified traveler

Ideal location

Posted Oct 22, 2016 on Hotels
The staff was outstanding. Not crazy about foam cushion on bed top. Missed coffee and beverage service in lobby.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
I am glad you experienced superior customer service during your stay. I apologize for the inconvenience of the beds and the lobby coffee. Our goal is to make sure your overall stay is outstanding and it looks like we dropped the ball on a couple of things, I hope you will give us another chance to show your how superior customer service!!!