Lobby

Reviews of DoubleTree by Hilton Houston Westchase

4 out of 5
DoubleTree by Hilton Houston Westchase
10609 Westpark Dr, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 134 out of 190 reviews" "
Rating 8 - Good. 36 out of 190 reviews" "
Rating 6 - Okay. 8 out of 190 reviews" "
Rating 4 - Poor. 5 out of 190 reviews" "
Rating 2 - Terrible. 7 out of 190 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

moussoulimi, Fort Worth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Helpful.
Stayed 1 night in Mar 2024
Response from Manny S. on Mar 27, 2024
We really appreciate you taking the time to leave a review about your stay. We hope to have you back again in the near future!

2/10 Terrible

Mikal

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place isn't living up to the brand name. You call this a DoubleTree? I am a Marriott Bonvoy Elite member and I was talked into staying by a friend who frequently stays at Hilton properties. I went to Houston for a work trip and stayed at this place and will never stay at a Hilton property again. After getting off a 5 hour flight I get to the hotel to only find that there is limited parking space and in a plaza that looks like it's blocked off and very inconvenient to get into. Then when I enter the hotel, the front desk was unattended and I had to wait 25 minutes to get checked in and a group of people formed in the lobby. I had to go tell the waitress to get some people to check us in. Then when I get to my room, it's the size of a work cubicle and not very appealing. Then when I checked out, the front desk was abandoned again! And after 10 minutes of waiting I figured I would get an email check out notification with a copy of my receipt. I won't be staying again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and friendly. Enjoyed my meal in the Dining/Bar area.
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were friendly and helpful. At check-in, we were quickly greeted and received warm cookies! The rooms are spacious and comfortable. While walking down the hall, I was concerned the walls would be too thin, but once I got into the room, I could not hear our neighbors' TV and music. The A/C unit is loud when it kicks on, but otherwise, the hotel was nice and quiet. Also, I was particularly impressed with the gym. Unlike other hotel gyms that typically have a few machines, this hotel had multiple treadmills, ellipticals, and bikes. It also had a full weight rack and several cable machines and benches. I would recommend this hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Jianer

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is exceptional, from the receptionists, to the manager, to the bartenders. Really gave me a great impression of Houston. Best Hilton stay I’ve had thus far as a Hilton Honors Member.
Stayed 1 night in Mar 2024

10/10 Excellent

Awntwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and safe. The property was clean and very well maintained.
Stayed 3 nights in Feb 2024

10/10 Excellent

Chazell

Business traveler
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024

10/10 Excellent

Tram

Stayed 1 night in Feb 2024

8/10 Good

jullisa

Traveled with partner
Liked: Staff & service, property conditions & facilities
The bar was excellent with superb service!
Stayed 2 nights in Feb 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bar
Stayed 1 night in Feb 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashantae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Yilin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convinced to go to chinatown
Stayed 2 nights in Feb 2024

10/10 Excellent

Rimoun, Martinsville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly staff and highly recommended
Stayed 1 night in Feb 2024

8/10 Good

Maricela

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was a very clean facility. Bad thing is no microwave in the room. Microwave was in the laundry room. Television was out for 2 days, room door battery went out as well as the TV remote. Food at the restaurant downstairs is overpriced and overrated. The cookies were awesome and thank goodness for Door Dash and Cheddar's. Staff was great.
Stayed 6 nights in Jan 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Crystal

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Wifi was down. Property clean but due to no wifi couldn't do my work.

10/10 Excellent

Jianbo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

charley

Stayed 1 night in Jan 2024

4/10 Poor

Jessica

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked this room with a food/beverage credit that the hotel took 24 hours to approve. Expedia stated the deposit would be $60, it was actually $80. Afternoon- night front desk clerk never spoke when we entered and exited building, was too busy watching her tablet. The hotel/room is dated.
Stayed 2 nights in Jan 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Huan, Denver

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Chance, Lake Charles

Stayed 1 night in Dec 2023

8/10 Good

Karley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DAuunhdre, del valle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ianthe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The restaurant has great food.
Stayed 3 nights in Dec 2023

10/10 Excellent

Samara

Stayed 1 night in Dec 2023

8/10 Good

Benjamin, ORANGE PARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff was nice
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kanesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing will visit again
Stayed 2 nights in Dec 2023

10/10 Excellent

KRUSHNA, Kyle

Stayed 2 nights in Dec 2023

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I had with this property was the bed and the pillows were a little uncomfortable. There was also a long hair in the sheets. Outside of that no complaints. Property was fairly clean and quiet.
Stayed 2 nights in Dec 2023

6/10 Okay

Kerry

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
alright
Stayed 1 night in Dec 2023
Response from Matthew - General Manage on Dec 27, 2023
Kerry, thanks for staying with us.  We appreciate you taking time to provide us with feedback. I'll discuss your comments with our guest service team and address any issues.  We look forward to better serving you in the future.

10/10 Excellent

Destiny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is kind of weird, but other than that this place is great.

8/10 Good

Jackelyn

Stayed 2 nights in Dec 2023

8/10 Good

Yanmei

Traveled with family
Liked: Staff & service
Quick check in with welcome sweet and warm cookies.🍪. The room is clean. But as a 4 star hotel could be better. Shower water has low pressure so…….
Stayed 1 night in Dec 2023

10/10 Excellent

Liya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Complying with DoubleTree standard.
Stayed 1 night in Dec 2023

10/10 Excellent

Wai Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff, great room. However... I thought it was odd that house keeping entered the room while I was out and without notifying me. I guess it's common practice, but it might raise some privacy concerns for others. A heads-up would've been nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

RAMIRO

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
It was ok
So they charge u to check-in early. $10 per hour before 3p. We got there at 230p and still wanted to charge us the $10 which I thought was stupid because she already told us our rooms were ready. I can understand if they were still preparing our rooms but that wasnt the case. When we got to our room there was blood stains on our comforter. They did quickly replace it. Overall the hotel was nice. The breakfast was good except the hair that was on my plate. The price was decent for the stay especially since we had to purchase mulitple rooms but i dont think i would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Uy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk and service. Very accommodating. Family friendly. However, no pool and the gym was small.
Stayed 3 nights in Dec 2023